MY HUSBAND & I ENTERED QUEBEC ON SEPTEMBER 23RD/09, WHERE WE PULLED OFF AND WENT TO THE "INFORMATION CENTRE" JUST INSIDE THE BORDER OF THE PROVINCES. WE WERE ASKING FOR RECOMMENDATIONS FOR A PLACE ON THE OTHER SIDE OF MONTREAL AS WE WERE HEADING FOR THE EAST COAST. WE WERE TOLD THAT THE DAYS IN SAINTE-HELENE WAS A GOOD AND REASONABLE PLACE - AND WE WENT THROUGH THE INFORMATION CENTRE AND BOOKED A ROOM. WHEN WE ARRIVED THERE - THERE WAS A BIG SIGN OFFERING THE ROOMS FOR $69.99, AND WE HAD BEEN TOLD $80.10 BY THE INFORMATION CENTRE. I ASKED THE "NOT SO FRIENDLY" DESK CLERK IF SHE COULD JUST CANCEL US OUT OF THE COMPUTER AND WE COULD JUST START AGAIN - AS WE FELT THE RATE ON THE SIGN OUTSIDE SHOULD BE HONORED. SHE SAID "NO - THAT'S THE RATE YOU PAY AND ONCE IT IS IN THE COMPUTER I CAN'T REMOVE IT." I THEN ASKED TO SPEAK TO HER MANAGER AND SHE SAID THAT HE WAS IN THE BAR AND PROBABLY DRINKING, AND HE WOULDN'T BE ABLE TO HELP US AS HE WASN'T INTERESTED IN THE PLACE ANYMORE. I THEN SAID - "WELL - PERHAPS WE SHOULD MOVE ON THEN - AS THIS PLACE IS NOT AT ALL LIKE THE PHOTO'S WE WERE SHOWN, AND THE PRICE DOESN'T JIVE." SHE THEN RETORTED WITH "MOVE ON IF YOU WANT - BUT I AM STILL CHARGING YOU FOR THE NIGHT." WE WERE VERY DISPLEASED - BUT DECIDED IT WAS JUST TOO MUCH HASSLE AND WENT TO OUR ROOM. WELL...THE BATHTUB WAS FILTHY AND THERE WAS NO WAY WE WERE GOING TO GET IN IT - AND THE ROOM SMELLED OF SMOKE (AND WE HAD ASKED FOR A "NON-SMOKING" ROOM) AND THE PLACE WAS JUST DISGUSTING.
WE REALLY COULDN'T GET OUT OF THERE FAST ENOUGH THE NEXT MORNING, AND I THOUGHT YOU SHOULD KNOW JUST HOW SOME OF YOUR DAYS INNS ARE BEING RUN. THE ADDRESS OF THIS PARTICULAR ONE IS 410 RUE COUTURE STE-HELENE DE BAGOT (QUEBEC).
WE HAVE FREQUENTED MANY MANY DAYS INNS ON OUR TRAVELS - AND THIS IS THE FIRST ONE WE HAVE EVER HAD ANY PROBLEMS WITH, BUT UNFORTUNATELY - IT PUT US OFF THE CHAIN FOR THE REST OF OUR TRIP.
THANK YOU FOR READING THIS - AND I FEEL SLIGHTLY BETTER AFTER VENTING.

I've been looking for somewhere to voice my complaints about the hotel business and I figure this is as good a place as any. I have worked in a local hotel (Days Inn) since I was 19 years old, (I'm 31 now). At first it was a great place to work. Then the property was sold by the American owner to an Indian man (acutally there is always about 5 hands in a hotel). In this transaction, the new owner kept desk clerks (because someone has to run things while the new owners are learning the computer system), but got rid of the housekeepers, all of which had been there for 7 years or more, people that cared about their work. I was a housekeeper making $9.50/hour. Now some people may think that isn't alot of money, but for my area, it was. The new owners took over, kept me, but at a pay cut of $2.25. So now I am making $7.25 in a management position. Four years later, property was sold again, see, for tax purposes, Indians "sell" their properties every four to five years to someone else in their "Indian Communtiy". In a matter of the four years of neglect, they managed to turn a quaint hotel into a dump. They dropped rates so low (we used to have rates of about $80.00 per night but now it is less than $50.00 in some cases and that is with a hot breakfast) that when a guest has a complaint, the manager just overlooks the problem because they paid such a low rate. I've even witnessed the manager accusing a guest of sabatoge just to get back money. When they took over, they cut our housekeepers that had been employeed with us for at least a year from making minimum wage cleaning rooms, down to $2.25 per room cleaned. Needless to say, those girls were able to collect umemployment. They hired an Indian couple to clean rooms as well as a girl from Honduras. Now, the Inidan couple gets most of the work, cleaning anywhere from 20-45 rooms per day, the Hondurian girl gets a call at home for 2 weeks straight that she can be off. The Hondurian girl cleans better than the Indian couple, but the Indian couple grossed $1, 227.00 for 2 weeks of work compared to $345.00 for the other girl. And the Indian couple lives on the property, so what kind of bills do they have that they need to make all of the money? If you ask me, It is discrimination. They treat the rest of us like criminals. The Indian boy on the desk had over $500.00 missing, I count the cash drawer behind him and It is $5.00 short and they made me put it back, even though I explained to them that he does not follow my directions to ensure each shift has the correct amount of money in the cash drawer.

Here was the reasoning behind all of this. Try to stay in American run hotels, and you do have the right to ask, (or just take a sniff when you enter the lobby, if you smell curry, don't stay there) They don't care about wheather or not you have a clean bed to sleep in or a clean tub to put your children in. They don't care about us. All they care about is how much money is going into their pockets so they can have a custom built home and a Lexus or Mercedees Suv in their driveway. There is an American Dream, but It is NOT being lived by the Americans. If this is going on in my little town in Southwest Virginia, I can only imagine how it is in other places. Our GOVERNMENT needs to take a look at the big picture and realize, people from other countries can come here and have better opportunity that even our Soldiers, the people who are risk their lives to protect us are coming home to nothing. Illegal immigrants are having children here, utilizing our welfare system (medicaid and food stamps) and our GOVERNMENT is allowing this. Any one of us may need to have help at some point in our lives, is it fair to be denied because funds are limited? I guess I'm really hoping that someone with some sense and actual love for what is here, in our home, will read this and get some wheels turning. Our economy? It isn't ours anymore!

Earlier This Year My Wife and Myself rented a room (#148) and it was beyond filthy not to mention fire codes and possible health endangerment. we were on the backside with all the garbage and storage rooms, there was not any other customers there at this time, when we asked for a room change or a refund, they argued with us for several hours and said they was going to lock the room with our items inside. i have sent some photos of the room. we were there on business and must say we may never go back and may never rent another room from any of your hotels/motels again. no compensation was offered at all, nothing.

James & Tina Fresh
406 N. Emmons St.
Madison, Indiana 47250
812-273-8451

Stayed 7-2-09. On 7-4-09 i called Days Inn of Marion NC & asked why my credit card was charged for $7.34 more than my receipt amount. The clerk who answered stated something about a 10% fee and then went off on me. I had to keep asking for a turn to speak. When i also asked why they require a $20.00 fee for paying with cash, he went ballistic and even said "F*UK YOU" . And to make a long conversation short, (mike) the manager stated if i had any other problems, i should contact the Police Dept.
Talk about a rude individual! This fellow really needs some ANGER MANAGEMENT classes. Because of his actions, all DAYS INN's will now be boycotted by me, my family, and numerous friends.

I too, am a victim of Days Inn No Cancellation policy. I cancelled the reservation 11 days in advance, this was the days inn at lancaster pa. The reservation was for a shopping trip with my mom & 2 sisters, 2 rooms. Eleven days before our trip we were informed that our dad has 6 months to live, needless to say, my mom and us didn't feel like shopping or leaving our dad at this time. That very same day i contacted days inn to cancel reservation, i was then informed that i should have read the NO CANCELLATION POLICY. I made the reservation via web. Regardless of policy, under some circumstances, most industries will waive the policy terms. My profession is customer service, which is all about the customer. Not with this company, the charge of 316.00 remains on my credit card. I am not sure where I will go next with this issue, any advice would be appreciated. I really think this company should be more sensative to their customers.