Main Days Inn web site deceptively tricked me into making aresevation that could not be cancelled. Repeated calls got no help, they refused to refund $264 charge evn though reservation was 2 weeks away. Called both motel and main office, just got the run around. They are crooks and they robbed me of $264.

I recently made a reservation at the days inn in Green Bay, WI for the Wisconsin State Bowling Tournament. I reserved two rooms. Later that day I found a hotel closer to lambeau field and the bowling alleys we had to bowl at. I made reservations there, and called days inn and cancelled my reservation. Now, a month later I have a charge on my credit card for $184.00. I called and talked to the manager and he says "well I don't have any records of you cancelling." So now he's sticking me with this charge and I called THE SAME DAY I RESERVED to cancel. What a pathetic hotel chain. Probably the worst i've ever had. I've seen some crappy hotels but as far as takin money, these guys are the best.

My family stayed at the Days Inn November 21-23, 2008. We wanted a getaway for our kids so we booked three rooms anticipating that most of the time at the hotel would be spent in the pool area. When we arrived and the kids rushed to the pool, what a shock as the pool was freezing cold. We went to the front desk and told the lady..she said that she would inform maintenence. When we went to the rooms, they each had serious problems including: smoke detector not working, broken lamps, phone not working, fireplace not working, washroom was filthy. Again we informed the front desk and the only concession they made was to move us from the room with the dirty washroom. The next day we again asked about the pool and asked to speak to the Manager. The manager after making us wait 2 hours, said that she was not informed of our problems and we should have ensured she was informed...HUH??? Isn't her staff supposed to relay the information. Anyway, to make a long story short, the Manager is obviously not qualified to be in customer service and the Hotel condition should be investigated. Also, our rooms were not made up during our stay. Turns out they had a problem with the pool a few days prior to us arriving but for whatever reason did not tell us about it. Even when we complained, the front desk clerk pretended that she was unaware of an issue. I called the Niagara Fire Dept and only then did the hotel check the smoke detectors. We called customer service and they were fully on the side of the hotel...totally disinterested that 3 family's getaway weekend was ruined. Seems like Days Inn will issue a licence to anyone and does not follow-up to ensure a level of service and accomodation. My advice: DO NOT EVER STAY AT DAYS INN - RIVER ROAD...AND ONLY CALL CUSTOMER SERVICE IF YOU WANT MORE ABUSE AND BAD SERVICE.

We ended up at this hotel because it was the only one for miles around that was available during hurrican Ike. (We drove for 9 hours)

Me and my four children (ages 17, 8, 19m & 3m).

We were charged $330 for a two bed room, for 3 nights. I pay this much for a brand new Marriot stay with room service and clean fresh rooms. Then after the hurrican is over we decide that we can leave a day early but do I get a refund? no! because we were one hour (thats right one hour) into the 3rd day!

Ok so the room was horrible smelling, it was musty and dirty smelling. Both my babies got sick from it. There was a huge water spill in the main hallway and noone ever came to clean it up, it just stayed there the whole time.

We stayed in the nonsmoking side of the hotel and there was a sign at the door leading out that said that noone could smoke within several feet of that door. Every time I went out that door there was someone smoking right outside of it.

Then, due to the fact that we had to stay there becasue of the hurricane we were supposed to get our taxes refunded back to us, but for the next 6 weeks all I got was the run around from them. First they were waiting for the government packet then the next time I called noone knew what I was talking about and would call me back, noone ever called me back. Then the next time I called they had changed owners and didnt have a clue then the last time I called they told me that I wouldnt be getting anything because they didnt participate in that government program.

I was very dissapointed to say the least with the whole experience.

The maid service staff couldnt speak an ounce of english so when you asked them to do something in your room they would just stare at you and nod. I suspect that they are getting paid peanuts for their work because they are from mexico.

Noone was friendly or nice at all.

You people have no idea how to run a hotel or how to treat your guests. I should have gotten a refund for the taxes and the extra night I paid for. I will never stay in one of these motels again.

We called for a room since everything else was booked for that night because we had a doctor's visit to a specialist and we needed to travel because we live in a small town. A 2 year old and a 5 month old in tow, kinda need the room...we called and the person quoted us a rate...twice what everone else was charging. I asked y and i work for CN Rail which i get a corporate rate which offers a good discount...and was told we'll give u $10 off like they're doing us the favor...the reason they PRICE GOUGED which is what this is, is she said the manager told them to jack up the rates when everything else is booked...needless to say, had to sleep in our vehicule with 2 babies for a few hours to make trip back home. Nice to know a franchise this size prides itself on such unethical behavior...