I am writing to complain about the treatment we received at the Day’s Inn Conference Center in Allentown Pennsylvania on September 15, 2006. My husband and I stayed there the night of September 14.

At approximately 6 AM on Friday, September 15 I heard screaming in the parking lot and saw a woman run across the lot toward the breezeway. I opened the door and asked if she needed help.

She screamed that someone had tried to rape her and that she needed help. She was hysterical and bleeding, obviously she had been beaten by her attacker. I called to my husband and asked him to call the front desk to get security and to call 911 for assistance.

The desk clerk rudely told him that he could call 911 himself. We were stunned. We didn’t know where the attacker was or if he’d come after the woman. My husband tried calling 911 but couldn’t figure out how to get an outside line.

We couldn’t believe that we had to deal with this problem ourselves and that the front desk staff was unwilling to offer any assistance at all. It was a terribly unsettling experience; we had called for help and weren’t going to get any from the front desk. Obviously customer service isn’t very important to them.

Security arrived a few minutes later and the police a few minutes after that. Due to the timing I believe that the hotel security actually called the police, not the front desk clerk as we had requested.

The front desk staff that morning lacked even the minimum degree of courtesy or compassion. I do believe that the woman who answered our call for help should receive some special training in how to handle emergencies and should be relieved of her duties dealing with the public. No other guest should have to go through those moments of panic and confusion that we did due to the arrogance of an inconsiderate desk clerk.

Our family booked several rooms at the Days Inn in Bedford VA for a family reunion. The rooms were actually gross. Ceiling tile black and falling. A moldy towel under the sink. Chairs to dirty to set on. The bed frame was broken. The lights didn't work. Around the edges of the room the dirt was disgusting. We had no choice as there were no other rooms in the area. On top of all that they screwed up the names on the reservations. I am done with days inn. This has happened before and our rooms were in the 60.00 range. Horrible experience. Oh yes, also found a cockroach!