My husband and I checked into the Days Inn Port Wentworth, Georgia. We asked for a non-smoking room. We checked out around 6:00 AM. When I looked at what I was charged, I found an additional $50 charge. After calling the hotel, and speaking with the manager, I was told that housekeeping said we had smoked in the room. This is impossible. I disputed this with my credit card company. When I received a copy of the letter sent by the hotel to the credit card company, explaining the charge, I became enraged.
I quote from the letter: "After the guest checked out of the hotel, housekeeping went to inspect the room they stayed in for any damages for smoke. Housekeeping quickly notified the front desk manager on duty of their findings. By this time, the guest were already gone. Management went to the room to inspect it as well. All 3 employees agreed that the prior guest had smoked heavily in the room.
Proper procedure was followed, as stated on the guest registration paper. A charge of $50.00 will be deducted from account in the event that you smoke in the room. Housekeeping had to deep clean the room and block it off from public use for a minimum of 48 hours until the air was filtered again."
That is a bold faced lie, since neither I nor my husband smoke. In order for the room to have been that "heavily" scented with smoke, we would have been up smoking most of the evening! Too bad we were not there to defend this incredulous accusation. When I spoke with the rude hotel manager, he indicated that it was too bad for us!