This company is a joke and will cause a lot of honest people a lot of harm if they are allowed to continue operating in the United States like this. They have literature, terms and conditions, and return instructions that all contradict each other. Do not buy this product unless you are prepared to be refunded a unspecified amount, and have your credit card billed 14 days after your trial to the tune of $87.62 EVERY MONTH. I have everything documented that can verify this and I will happily share this information with the BBB, or a competent attorney. Please read all this information I compiled on them in a attempt to get rid of this fraudulent product backed by even more fraudulent information. Take a minute to see for yourself how they intend to rip us off! They even misspell words in their terms and agreements!!!

Dazzlewhite Confusion
(Which is it, DazzeSmile, DazzleSmile, Dazzlesmile Pro, DazzeSmile Pen, DAZZLEWHITE, Farend Services Ltd, or the beutyclub?)
(What is the return policy? 14 days, 30 days, or 60 days?)
(I agreed to the terms and conditions of DazzeSmile which appear at the top of page 3.The one without the L in it and the one who tells me to return the product to “Please send all returns to: DazzleSmile PO Box 10276 Des Moines, Iowa 50381 United States”).
If you have any further questions of concerns please contact our customer service department at 866-989-2686
(Beuty Club) (notice spelling error in Beuty) appears on your credit card 866-847-7659
www.dazzlesmilepro.com is their web address
Farend Services Ltd. (the company) operates the website above
(DAZZLEWHITE) appears on their packaging that Trial is sent in
(DazzeSmile) appears in their Cancellation Confirmation to me
(DazzeSmile Pen) appears in the Cancellation Confirmation sent to me
(Dazzlesmile Pro) President/ CEO is how their CEO signed off on False Advertising claim
(DazzleSmile) appears on the literature that accommodates the trial (On the literature, it says in bold, Please Note: If you’re still not seeing results after the Trial period, don’t worry! You’re still covered by our 60-Day Satisfaction Guarantee. Not everyone sees results at the same time, so stick with it.) Now they claim to have a 60 day guarantee. . What is it, a 14 day money back guarantee, a 30 day money back guarantee, or a 60 day guarantee? See the following email that I received when I cancelled my auto billing etc. Not only does it have spelling errors that spell check would have caught but they refer to themselves as DazzeSmile? Their Literature says Dear Friend, Congratulations on……Anyway it’s titled DazzleSmile. And Customer turned employee, Sarah Nicholson, can be reached at 866-989-2686
(Which is it, DazzeSmile DazzleSmile, DAZZLEWHITE, Dazzlesmile Pro, DazzeSmile Pen, Farend Services Ltd or the beutyclub?)
(What is the return policy? 14 days, 30 days, or 60 days?)
(Where and How are we to ship returns for refund to?)
Your DazzeSmile Cancellation Confirmation
Dear,

Thank you for taking the time to try out DazzeSmile. This is an automated message to confirm that you have recently been removed from our preferred customer program; therefore you will no longer be receiveing any more DazzeSmile products or shipments unless a shipment had already been shipped prior to your cancellation.

In case you are still within your 14-day trial offer, then you are still responsible for this order as well as the billing of $87.62 for the DazzeSmile Pen at the end of your 14-day trial period. This billing will only take place if you fail to return the product back to us before the end of your trial period. If we do receive and process your trial return at our returns department before the end of your trial offer period then this charge will not take place. If you 14-day trial period has already ended and you have received or been shipped an additional shipment, then you will not be billed for any other shipment from this point forward.

Please keep this cancellation note for future reference.

Sincerely,
DazzeSmile Cancellation Department

NOTE: This message is fully automated, so please do not reply to this message. If you have any further questions of concerns please contact our customer service department at 866-989-2686.
Now look at the Return Instructions I received via Email below and notice the confusion between Companies, Return Policy terms, and different return instructions/addresses where product is to be returned to. This contradicts their Terms and Conditions which states;
30 Day Money Back Guarantee Your order of DazzleSmile is backed by our 30 Day Money Back Guarantee ("Guarantee"). In order to make use of our Guarantee, you are obligated to send back any unused portions of DazzleSmile and we must receive it within 30 days of the charge date so that you may receive a full refund for your purchase. Please send all returns to: DazzleSmile PO Box 10276 Des Moines, Iowa 50381 United States *** Thank you for visiting the Web Site. If you have any questions, please contact us here. http://www.dazzlesmilepro.com/contactus.php


Now their RETURN INSTRUCTIONS I received VIA Email is here;
Return Instructions As per your request for Return Instructions. Please follow the Instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable Country you live in.. 1. Always make sure the product you are returning is within the 60 day Money Back Guarantee time. 2. Clearly mark your Original Order ID number on the outside of the package being returned. 3. Ask to insure the package against loss. 4. Always ask for a Return Tracking number. Keep this in safe spot for future reference if needed. 5. Address the package to the appropriate address. This is based on where you live.
Return Address for United States of America:

DazzleSmile USA
22100 E. 26th Ave. #100
Aurora, Co. 80019

Return Address for Canada

DazzleSmile CANADA
1725 McPherson Court
Pickering, Ontario Canada L1W3H9

Return Address for AUSTRALIA

DazzleSmile AUSTRALIA
PO Box 4440
Milperra, BC NSW 1891

Return Address for NEW ZEALAND

DazzleSmile NEW ZEALAND
PO Box 210014
Laurence Stevens Drive, Manukau 2154

Return Address for UK

DazzleSmile UNITED KINGDOM
BTB Mailflight Ltd.,
Unit 2B Viking Ind Est.,
Hudson Road, Bedford MK41 OQB

The refund will be processed within 10 business days of receiving and processing the product back into our Warehouse.


Now the fun part, my chat with Kim at DazzleSmile, used interchangeably with many other company names.
Please wait for a site operator to respond.
You are now chatting with 'Kim'
Kim: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know, whom am I chatting with?
you: Chris
you: Kim What is your return refund policy?
Kim: Did you already place an order?
you: What is your return/refund policy?
Kim: We offer a 30-Day Full Money Back Guarantee. If you don't experience the kind of results you come to expect from what some people call "The World's most powerful teeth whitener", then we don't want your money. You have one month from the time you receive Dazzle Smile to try it for yourself risk free.
you: I just called in to cancel my order and I was not given 30 days like you claim. My order was placed on 9/21 and I was told today that your product had already shipped for October and I would be billed on the 12th for 80 plus dollars. Providing I return the product unopened.
Kim: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you:I took out my details for obvious reasons
Kim: One moment please while I locate your account information.
Kim: You will not be charged $87.62 for the trial if we receive the package back before the 14 days trial period is over. If the package arrives after that, then you will still be refunded. You are covered under a 30 Days Money Back Guarantee.
you: Well I consider this to be false advertising. You offer a FULL 30 day money back guarantee but don't mention that you (the customer) will be billed an additional $87.62 before the 30 day trial is over and you had better not open the package that's coming next.
Kim: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Kim: http://www.dazzlesmilepro.com/terms-and-conditions.php
Kim: I apologize, but everything is clearly stated in our terms & conditions.
you: I will get my money back and make this loud and clear to everyone on the internet...
Kim: Yes, we offer a 30-Day Full Money Back Guarantee. If you don't experience the kind of results you come to expect from what some people call "The World's most powerful teeth whitener", then we don't want your money. You have one month from the time you receive Dazzle Smile to try it for yourself risk free.
you: The way you word the whole thing is fraud, you will get this back the day I get it. I won't use your product because your advertising is BS and you most certainly want my money or you wouldn't be auto billing me before my 30 day so called trial is up...
Kim: You have been already removed from the auto shipment program.
you: My problem with your company is you are going to auto bill me for product that you sent well within the 30 day window. People need to know about your company and be exposed to the truth, this includes all the various ISP's that had your product on their website's home page.
you: Your product must be a joke. You bill under beutyclub, you state you are with DazzleSmile, and your product shipping label refers to your company as Dazzlewhite. I will make sure everyone is aware of my interaction with your company so they don't fall into the same trap I did. I love how you use incorrect spelling of words to your advantage and how you have to sell this stuff using 3 different NAMES!!!
Kim: I am sorry for any inconvenience caused to you, You will not be charged $87.62 for the trial if we receive the package back before the 14 days trial period is over.
you: Oh now its a 14 day trial. With a 30 day money back guarantee. Do you need the trial back as well? You previously stated that "you didn't want my money" but now you make it so hard to ensure that You get $87.62 from me. People all over the world would love to know this before ordering your product on a trial basis. In the internet age, everyone is skeptical of companies and claims like yours, add to that insecurity the fact that you auto bill before their 30 day trial is up, you're difficult to identify because you use three different names to ensure ultimate confusion, and you aren't clear about what to return to you. Plus people don't have time to go through all this to ensure they aren't billed $87.62, then they HAVE TO TRUST YOU, to return their money at a later date. I will ship you the trial back today via the cheapest method I can find.
Kim: Please review the Terms and Conditions which you had indicated that you had read and agreed to before placing your order:
Kim: http://www.dazzlesmilepro.com/terms-and-conditions.php
Kim: I apologize, but everything is clearly stated in our terms & conditions.
you: In the mean time, thank you for allowing me to screen shot this entire conversation so people can see what frustration they will have to deal with when they order product from your company.
you: Show this to your CEO and ask him or her if this is how they envisioned bringing this product to market. Skepticism will rise considerably.
you: I just read your fake advertising piece great ammo for further making my case. You CEO won't even state his or her name, and they sign off on their statement as DazzleSmile Pro, now we are up to four different identities and a CEO who won't identify themselves.
you: I believe that every corporation has the obligation to make their business practices as transparent as possible, because an informed customer is a happy customer that will always keeps coming back. Our product is what keeps the customers coming back, not our marketing practices. Dazzlesmile Pro President/ CEO
Kim: I am sorry for any inconvenience caused to you.
you: For the public, it is now 1:00pm Central time and Kim has not responded in some time. Save yourself some money and beware of companies that anticipate "False Advertising", this means this has been a problem so rather than react to every complaint they get fairly, they stear you to their website and terms and conditions and ask you to send them a letter if you have a false advertising complaint for them. Save yourself some money and go to your dentist who will charge you approximately $300 for a teeth whitening program.
you: EFFECTIVE DATE: August 1, 2009 Terms of Use Welcome to www.dazzlesmilepro.com (“Web Site”) operated by Farend Services Ltd. (the “Company”). By visiting the Web Site, you agree to these terms and conditions of use (“Terms of Use”) including the Privacy Policy http://www.dazzlesmilepro.com/privacy.php which is incorporated herein. If you do not agree to the Terms of Use, please do not use the Web Site. Web Site Access The Company authorizes you to use the Web Site for your personal use. You may not use the Web Site for any commercial purpose, except as provided for herein. You may not interfere with the operation of the Web Site or make changes to it. You may not use any technology to monitor the traffic on the Web Site or copy the content contained on the Web Site. We reserve the right to deny any person the use of the Web Site. Billing When you place your order today with DazzleSmile, you will automatically become a part of our elite customer club. Your active credit card will only be billed $4.95 for the shipping of your 14-day trial. If you choose to keep your trial, your active credit card will be billed the low member price of only $87.62 for your trial, and then again every 30 days should you continue to use DazzleSmile. And remember, there’s no obligation – you can cancel your membership at any time by calling 888-948-5508. Orders outside of US pay an additional $9.95 for shipping. No obligation, CANCEL ANYTIME!
you: And finally: Here is how to prevent you from going through what I did:
you: 30 Day Money Back Guarantee Your order of DazzleSmile is backed by our 30 Day Money Back Guarantee ("Guarantee"). In order to make use of our Guarantee, you are obligated to send back any unused portions of DazzleSmile and we must receive it within 30 days of the charge date so that you may receive a full refund for your purchase. Please send all returns to: DazzleSmile PO Box 10276 Des Moines, Iowa 50381 United States *** Thank you for visiting the Web Site. If you have any questions, please contact us here. http://www.dazzlesmilepro.com/contactus.php
Kim: ?
Kim: Please let me know how may I help you from here?
you: We are done, I will be returning my sample today and as soon as I receive shipment of whatever it is that you already mailed to me, I will return that as well so I can have the charges of $87.62 reversed.
Kim: Yes, you will not be charged $87.62 for the trial if we receive the package back before the 14 days trial period is over. If the package arrives after that, then you will still be refunded. You are covered under a 30 Days Money Back Guarantee.
you: So, do I need to be on the look out for another package from your company? To date, I have received one and I haven't used the product. Do I need to return that piece of product in order to get my money back completely? You state two different things in your statement. The way I read it is that I have 14 days to return the trial package or I am out $87.62. And in order to get back the other $87.62 I will need to keep on the look out for a new shipment and return it within 30 days of my original order to have that charge reversed. Potentially, I could be out $87.62 x2 while I wait to have your charges reversed. Your product sells nothing it's your false advertising practices that make Dazzle whatever the name is money.
you: Thank you for taking the time to try out DazzeSmile. This is an automated message to confirm that you have recently been removed from our preferred customer program; therefore you will no longer be receiveing any more DazzeSmile products or shipments unless a shipment had already been shipped prior to your cancellation. In case you are still within your 14-day trial offer, then you are still responsible for this order as well as the billing of $87.62 for the DazzeSmile Pen at the end of your 14-day trial period. This billing will only take place if you fail to return the product back to us before the end of your trial period. If we do receive and process your trial return at our returns department before the end of your trial offer period then this charge will not take place. If you 14-day trial period has already ended and you have received or been shipped an additional shipment, then you will not be billed for any other shipment from this point forward. Please keep this cancellation note for future reference.
you: In the message above it states nothing about a 30 day money back guarantee. How does your company stay in business? I have spent to much time with you on this matter. Have a nice day and I expect a 100% refund for your products I am returning. In the end, I expect to have been billed for the original $1.99 shipping fee.
Kim: Yes, you will not be charged $87.62 for the trial if we receive the package back before the 14 days trial period is over. If the package arrives after that, then you will still be refunded. You are covered under a 30 Days Money Back Guarantee.
you: People please look closely to this automated response. Your email response to me above states something different. It basically states that I have 14 days to return your DazzeSmile product. Wow now we are dealing with 4 different companies, add DazzeSmile without the l in it's spelling, as well as the DazzeSmile Pen, note the Pen added to the end of it's product name and the absence of the L in DazzleSmile. I will forward this to the BBB of their area for everyone's behalf. "Thank you for taking the time to try out DazzeSmile. This is an automated message to confirm that you have recently been removed from our preferred customer program; therefore you will no longer be receiveing any more DazzeSmile products or shipments unless a shipment had already been shipped prior to your cancellation. In case you are still within your 14-day trial offer, then you are still responsible for this order as well as the billing of $87.62 for the DazzeSmile Pen at the end of your 14-day trial period. This billing will only take place if you fail to return the product back to us before the end of your trial period. If we do receive and process your trial return at our returns department before the end of your trial offer period then this charge will not take place. If you 14-day trial period has already ended and you have received or been shipped an additional shipment, then you will not be billed for any other shipment from this point forward. Please keep this cancellation note for future reference.