Nov. 16th I ordered their product. They charged my card their fees plus extra fees then never sent the product. 2 weeks later I recieve an email that states as follows...

Dear J****** Young,

Your order ID ************** has been fully refunded. Refunds take up to 2 weeks (usually 6 days) to show on your statement.

If, for whatever reason, after 2 weeks this refund still does not show, please contact us directly at [email protected] and give the password "***********" in the subject line, and your email will be forwarded to a manager immediately.

Thank You.
Customer Support Team

dazzlewhite.com

So I call them and ask why has my order been canceled without me having been mailed anything and the person stated that I had an invalid address and they were unable to ship anything due to it (Keep in mind please that I DO have a valid mailing address.) SO I asked if everything was to be refunded including shipping and she said we do not refund shipping and I explained to her that yes you do when you NEVER shipped anything.

I then requested to speak to a supervisor and she said I was not allowed to escalate the call. I told her I had every right to because they charged my account and never sent me anything and that is considered a scam... you can not charge a person for services or a product they never get. She said she was trained to handle any complaints and escalation was not an option I had. She was rude and standoffish the entire time...

I guess when you are a scam company managers and customer service are all options they opt out of. With a real company you would be allowed to speak with a manager.

We argued over several minutes before she said she would check on the refund to see exactly what it included and then she came back on the line after a 15 min hold and told me that it shows that a full refund had been given including shipping costs. I asked her how much that was and she said it does not show that on her end only that a full refund had been issued.

Fast forward another week and a half ... today I look at my bank account and no money has been refunded ... that is not the only thing but ANOTHER charge has come in through them for not only the 26 original dollars (Give or take a dollar) but now it is 87 dollars (Give or take a dollar) and I have a cancelation notice given to me 2 weeks prior to this charge.

Yes I plan on calling my bank and sending it to their fraud department ... considering I have a letter stating that I will not only not be further charged but a full refund is entitled.

Skip the headache stay away from these people they are rude, thieves who will only lie and steal from you.

O' yeah their other company name is Premium White, they are the same company so again BEWARE

The product was a free sample to try and you only had to pay shipping fee. My credit card is being charged 87.00 and upon learning of this I found that my credit card will be billed three time for this sample product. HELP

Looks great. Great trail offer. Here's the kicker. When you cancel they don't tell you that you are going to get charged for other things unless you cancel them separately. Small charges appeared on my checking account. I figured that my wife had been charging small items. One for $7.22 and another for $3.05. They kept showing up month after month. After realizing that these weren't her charges, I phoned the 866 numbers to find that canceling Dazzle White doesn't cancel the health info that had been emailed to me. Customer Service told me that the Company is based in Canada. I had to call three numbers to get everything canceled. I guess small charges can go unnoticed and they count on this. Muliply the $10 a month times how many people get fooled into this scam and it adds up to real money.

This was a one time offer(recorded) for $3.95 I called and cancelled it after the one time trial.. My account was billed $89.37. I will be calling the Better Business Bureau and the Attorney Generals office and filling a complaint. I demand a full refund and will be returning the entire trial offer as I just recieved it. I will cancel that account and you are a total ripoff. I demand full refundinf of my funds immediately.

I ordered a sample of the dazzle white with the idea that I would only have to pay shipping, and was tricked into a product renewal scam which resulted in my credit card being charged $49.99. This is outrageous! Is everyone today out to rip off innocent people? Do not order this product! It's a scam! I was billed even after I had cancelled the order!