I'm getting married in 10 months and wanted my teeth whiter. I filled out the form for Dazzle White trial offer for $1.95 instead of $4.95. Before I hit the "send" button, I had a gut feeling not to order it. I then erased all my info and cancelled out of their website.

To my surprise I received a tube of Dazzle White. My credit card was charged $4.95 instead of $1.95 I was confused as to how they got my information when I deleted it and never sent it to them!!

Then I received 3 more tubes. I called the company, explained the above and "Iris" informed me that she will issue a credit of $79.28 because I called within 30 days of receiving the product, something which was never ordered in the first place!!

I was duped by Dazzle White- the product doesn't work by the way. The free trial is NOT for the free product. You try it for two weeks for free then they charge you 70.00. They claim it is all on the website and that I should have read the fine print. I called to complain because I was charged on my Master Card for two shipments plus charges from Florida for services I had not ordered. MasterCard said I had to deal with Dazzlewhite and the other companies myself. I sent back the second shipment ( a complete surprise to me as there was no mention of future shipments in the original order) of Dazzlewhite unopened with only return to sender, do not want on it prior to calling them and receiving my credit card bill. When I phoned them, they tried to tell me this was all in the fine print and I said there was no fine print because this offer came thru my email for survey products. Finally I had to tell them that I would call the RCMP and report them for intenet fraud. She checked with her manager and said I could get a refund if I sent back the product (which broke after several uses) insured with a tracking number. The insurance was a rediculous amount and I thought, screw them, I will send it back regular mail. I was that confident in Canada Post. I did put a tracking number on it as that was only $1.00. They must have received both as I got a refund but not the original shipping and handling. Then I had to phone two Florida numbers and threaten them with the RCMP and internet fraud. I got my money back there too. Justice prevailed because one of Florida "theives" refunded me too much which made up for not getting the shipping and handling back from Dazzlewhite. Also, the original price quoted for S&H was 5.00 but they ended up charging me more. Do not buy from this company. They had a depot in Canada but still charge you in US dollars. They also sell your credit card info to other companies who charge your card for services you know nothing about and did not order. Beware of ordering off the internet.

I ordered this free trial of Dazzlewhite at the beginning of October as a free trial. I never received any of it until yesterday the 17th November. I have just been to my bank and found that the Company have taken two lots of £54.84 one in October and one in November. The bank have told mee thaat i cannot even close my account. HELP i am a disabled woth limited income i just cant afford to have this amount of money taken out of my bank.

I have ordered 3 day free trial and went away. I did not realized the sham I got myself into until I checked my Visa statements.
There were 3 charges of $87.62 USD on my account. I called them and canceled the order; got cancellation # from them.
I also called my bank and they put in their records that the further charges from the healthsmile or other related companies are not acceptable (they will dispute the charges on my behalf).
I will get only one of the charges reversed if I send the package back to distributor. The other two charges are not reversible because it has been already 30 days since they sent me the product according to the their terms. What a mess!! This is an organized, legal exploitation which has to be stopped.

On the 16 June 2009 I registered for free sample of the Dazzlewhite product with payment of postage required. I received an email back titled 'Dazzlewhite trial receipt' quoting Acaiburn Transaction Number: DZW021245125502 and stating this is your receipt for your $14.90 purchase of a 14 day trial.

I had an online conversation with this company at a later date due to my non-receipt of this item. I was charged for this conversation. I later received the trial item. However, regular deductions continued to be made from my account and no further product was forthcoming.

On 19 August 2009 I spoke to a representative from Dazzlewhite and requested that all dealings between us be terminated. I had not received any items and was being regularly charged. On the 20 August 2009 I received an email confirming my cancellation. See below:

Thank you for taking the time to try out DazzleWhite. This is an automated message to confirm that you have recently been removed from our preferred customer program; therefore you will no longer be receiveing any more DazzleWhite products or shipments unless a shipment had already been shipped prior to your cancellation.

Please keep this cancellation note for future reference.

Sincerely,
DazzleWhite Cancellation Department

I then received a package with 3 items to match the number of payments deducted from my account.

Unfortunately my cancellation does not appear to have stopped DazzleWhite from continually deducting money from my account - including the day after I received the cancellation notice from them.

I have items listed as:

21/8/09 vh access 888-332-2707 (foreign amount 3.24 US Dollar) - $3.91Au
21/8/09 Healthmember - 888-779-5303 (foreign amount 7.14US Dollar) - $8.61Au
19/9/09 Elitepack 8663962729 (foreign amount 2.96US Dollar) - $3.41Au
24/9/09 Kitaccess 8663410774 (foreign amount 7.01US Dollar) - $8.04Au
19/10/09 Ezykit 8664371621 (foreign amount 7.01US Dollar) - $7.67Au
20/10/09 Elitepack 8663962729 (foreign amount 2.96US Dollar) - $3.24Au

I have not included the curreny conversion fees!

I am now in the process of talking to my bank and their fraud investigation area to recover and prevent any further withdrawals from this organisation.

STOP - your actions are unethical.

Maryanne F