Supposedly the "free trial" doesn't come for 3 weeks (according to a rep I finally got ahold of after the fact), but you only have 10 days to cancel the "free trial" from the time you signed up. Also, the website advertises 14-day free trial, but only says 10-days in the terms and conditions which I actually did read through. After that 10days you are put on an automatic billing for 2 mo supply and that charge cannot and will not be reversed. Since they are only open M-F 9-6 EST, you cannot cancel over the weekend. I called on the 10th day of my free trial to cancel because I never recieved the product to give it a try (didn't know the free trial would take 3 weeks and that I'd receive my first shipment from auto-billing before I'd even get the free trial). So much for the free trial before having to buy anything. I tried to call 2 different times on that 10th day (this was a Monday for me - I waited this long because I thought the product was going to arrive first, and I couldn't call them on the weekend either) and only got a call center type answering service - they said there was nothing they could do and that someone would call back within 24 hours - well that would make it too late to cancel the auto-shipment. So by the time I actually got ahold of someone who could help me (called twice a day every day and kept having to leave messages) it was Thurs and too late to cancel because the auto-shipment was already sent out. No where in their terms and conditions did they say that it is next to impossible to get through to someone when you need to so try way early in advance or else you'll be screwed over. The MOST they could give me was a $30 credit. . .I now have until Sept 20th to cancel before my next shipment goes out and the funds are irreversible. I could care less about this product - even if it does come and works great - I am sooooooo upset with this company and their code of ethics I could just scream! I now have to take more time out my busy schedule to dispute this charge on my card.
I am hoping Mark A. and Addie M.'s responses about the full 60-day guarantee are true. I just sent an email to Mark A. and am giving him until 8-5-09 to repsond and make this right. If not, you can bet I will be posting more in this site. My only concern is that I will never receive the product (like what has happened to many people) and therefore will not have anything to send back to them to get my full refund back.

I too just had a problem with Dazzle White, where I ordered what I assumed was a sample for a 14 day trial. I spent the $1.95 to have their special limited time, limited availability free trial offer that has a clock ticking down on the time you have to order one of their free offers. Meanwhile your cell phone sends you multiple text messages telling you how much time you have left. At the end of the order it shows you a screen that goes into how if you "choose" to continue after the 14 days that they will begin charging you the $58.76 monthly until you cancel. It doesn't tell you to call and cancel before your 14 day trial period is over, the way I was rudely informed when I attempted to correct their error. I found the charge when I went online do some banking. I contacted their Live Chat employee, who told me that I should have read their terms & conditions and while telling me that she forwarded me a link, to exactly what shows up that the end of your order. (NOTHING of which states the actual terms and conditions that they hide at the lowest and lightest part of their website.) So they told me I'd have to pay to have it shipped back with the insurance and they would reimburse me my money. When I asked to speak with a supervisor I was informed I had to call in, which I did later that day. When I called I asked for a supervisor and was informed that no supervisors were taking calls, and that I was welcome to send the product back. They know full well that they hide the information that is the most important on a page that no one will see, but don't bother to admit. Their canned response about how sorry they are and to simply call them is bunk, as no one in their company will do anything different, no matter what you try to threaten them with. This type of company is why most people have become leery of utilizing online products. I won't stop trying to make sure your Company and reputation take on the bad name it deserves.

Get a 14 day supply for $4.95 s&h. NO! THAT IS NOT HOW IT WORKS! Here is what they do, they charge you $4.95 for s&h (which is supposedly for the free sample) them a few days later they charge $58.76 for what you thought was going to be a trial size, but is really the full size product. VERY DECEPTIVE ADVERTISING! If it is going to be a MONEY BACK GUARANTEE say that not 14 DAY TRIAL FOR THE COST OF S&H.