I ordered a "free trial" of tooth whitener from this company for $1.95 S&H. I am not a stupid woman, I looked all over that site for terms and conditions, read them and didn't see anything about being enrolled in a "membership" and being charged $87.62 for the product after 30 days! My visa fraud dept alerted me to this charge on a sunday morning..I told them I had no idea what it was for (the biller was Utlit Fresh Well!) and the number attached to the charge was bogus. When I received this so called "free trial" it came in a plain envelope, no return address, no paperwork inside saying how to return it if not satisfied, no paperwork of any kind, stating terms and conditions etc..nothing to alert me that I now had a "membership"...had there been, that product would have been sent right back...I had a block put on my card, but the charge still got thru..I went down to my bank and filed a complaint, and not two days later, I checked my account only to find that these pukes had yet tried to take another $87.62. I called the company, at first they claimed they had no record of me, I gave them my return authorization number, then they found me and claimed they had not received the product back (total bs, I sent it back priority mail, which cost me a lot more than the original shipping and handling) going on 3 weeks ago...they said as soon as they received the product back it would take 5 to 10 days to process the refund. When I questioned them about the 2nd charge, they denied ever charging me! My bank can prove that they did... So far, no refund. And trying to get thru to DazzleWhite is nearly impossible..they keep you on hold forever, and I mean you can hold for an hour if you have the patience...when you do get thru, you just get the same line from them...they also operate under DazzleSmile and sell the Acai...so I'm guessing this company is operating under different names. When I ordered there were no terms and conditions on the check out page. Interesting to note that when I googled the bogus number, I came up with web page after web page of consumer complaints about this company. Only after reading and reading could I find a real number to call them. My bank says they will give me a "provisional" refund if they don't hear back from Dazzlewhite in 48 hrs...good luck with that...provisional means that they will give me my refund but if the transaction is legit, they will take it back! The bank already knows they tried to scam me a 2nd time, in fact they put the money back in my account, and now I still have to prove I was scammed. Also interesting to note, while sitting in the bank, I read an article by the FTC about companies like this..the article said thousands of people are being ripped off because the terms and conditions are so buried in their websites you can't find them, or they are very unclear, so you don't know that you are going to be charged a huge amount of money. I filed a complaint with the FTC about DazzleWhite, also sent a complaint to the consumer fraud board in Aurora CO where I returned the product to. This has cost me a lot of money I can ill afford, not to mention probably about 20 phone calls to this company, with no resolution. I called the company on Friday, Oct 30th to see how my "refund" was coming along, again they told me they hadn't received the product back, and did I have a tracking number? No I don't, because I wasn't told to send it back any special way, but I did sent it priority mail, $4.95 and scanned the envelope to them, which clearly shows the day it was mailed back, the return authorization number.
They asked me if I had a confirmation number..I told them no, they said well you should have been given a confirmation number when you got the RTA number! Well that's not my problem, that's theirs, not my fault their customer service people aren't on their game. As far as I'm concerned, this company should be put out of business. They practise deceptive advertising, and they are not all that willing to refund your money even though they claim that "your satisfaction is our number 1 priority"..well I haven't received any satisfaction yet, and am waiting to see if my phone bill reflects any charges from calling this company so many times, because I also read in the FTC report that these so called toll free lines are not really toll free. I want my money back!