DazzleSmile/Premium White

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Category: Lifestyle

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United States

DazzleSmile/Premium White Reviews

Lucymax November 9, 2009

Ripped-Off by scam

Marketing to (geared toward teens) teens under 18 and not being clear about the terms with them when they are spoken to on the phone about how to return the product they do not want (the free trial product). We were charged with 400 dollars worth of charges in a months time that are non-refundable. Cleanwhite was attached to the dazzlesmile offer and both companies claim to not know/be affliated with each otther. Also at the bottom of the page there is an "opt out" option that is very small and easily missed for a fitness email club that cost a non-refundable 25 dollars. We were not aware of this email club and do not have anyway even use it but we paid 25.00 for it and cannot get it back. DO NOT GO to this webite: http://www.premiumwhite.net/ ...the CATCH is to cancel the free trial within 14 days or you get charged 79.00 for it and if you don't cancel the whole account (not just he trial product itself but the whole offer) you get shipped and automatically charged 89.00 for a non-returnable/non-refundable product. AND WHEN TOLD HOW TO RETURN THE product that came with the trial product, the people on the phone do not give you the proper directions and you MUST go by what the website says and return via UPS. When we called to return the product: the people on the phone said just write "refused return to sender" and stick it back into the mail box... we learned later after being charged again that this is NOT the correct way to do it, we need to go by the net instructions and return via UPS.

Judy V November 6, 2009

thought it was free trial but turned out to be not what it seemed

Requested 14 day trial didn't get chance to read terms and conditions - not very clear. Checked on web-site the day after I had ordered trial and realised I had been had. This was initially an ad for 2 companies (a mother saying she used two produts to whiten her teeth). Alta White Teeth Whitening and Dazzle Smile. I can't believe how stupid I was to sign up for both of them as the ad suggested. I cancelled both of them the day after when I had chance to read the terms and conditions. The Altra White gave the return address on their cancellation email but DazzleSmile didn't. I sent the Altra White samples back 1 week ago and after paying for postage and package I hope I won't be charged anything further on my credit card. However, the Dazzle Smile has just arrived today and the only address on the package is a DHL Global Packaging address in England - so I don't know where to send the products back to. I am beginning to panic as I don;t want any more charges on my credit card. I don't mind paying the postage and package for the 2 trials but not anything further when I cancelled the day after. Does anyone know the address where I can send this product back to make sure I don't run out of time. I am devastated I will never ever sign up for anything again on the internet. Hope somebody can help me with a return address. P.S. I have informed my credit card company and told them not to pay any further amounts out after the postage/packing charges and they say if any are posted to my card they will be contested but I am still really worried.