After receiving an email titiles 'real free samples.co.nz' I clicked on the link for a 'free trial' of tooth whitening product (dazzlewhite). I entered my details and then was asked for a credit card number to cover shipping costs. As stupid as I was..I entered my card number. No where on the initial sign up page was there any small print to inform me of any hidden charges. If this information was on the page it was very, very well hidden. To my surprise I was charged $24.00 to cover shipping (as the initial shipping was in USD and I live in NZ this was the amount after conversion). This charge was made on the 15th June 2009. On the 9th July I checked my credit card statement to see that I had also been charged $94 (NZD) for a Dazzlewhite product...which I have still not received. I have been unable to contact the company on the numbers provided.

I called the 24/7 customer service line:Please wait for a site operator to respond.
You are now chatting with 'Brenda'
Brenda: Hello and welcome to DazzleWhite. I'll be your live operator today. May I know, whom am I chatting with?
you: Yes, you care chatting with Charlotte.
Brenda: Hi, are you here to place an order?
you: No, I would like to speak to someone regarding an order for a trial product. I was charged for on the 18 June and have not received the product. I have been further charged on the 8 July. I live in New Zealand so I'm not sure who to talk to in order to sort this out.
Brenda: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details?
you: Sure, my email address: [email protected], postal code: 1021, full name: Charlotte Porter
Brenda: Please allow me few moments, while I locate your transaction.
Brenda: Yes, you were supposed to get charged after 14 days of receiving your pills.
Brenda: The delay caused by the shipping company results in this premature charge to you.
Brenda: I apologize for the inconvenience.
Brenda: Your account has already been charged and we cannot change that transaction.
Brenda: All dates are system generated so we cannot alter that dates but there is no need to worry, please keep in mind the fact that you are covered for a full 60 days by our Money Back Guarantee after the trial period is over.
Brenda: You will receive your product very soon.
you: Can you assure me that I will not be charged any further if my product does not arrive? I am quite concerned about this.
Brenda: Would you like to cancel your future shipments?
you: I would like to receive the product I have paid for first. Once that arrives, it depends on the outcome. I just would like to know if I will be charged anything further for 1)cancellation, 2) If the product does not arrive, what happens?
Brenda: Yes, you will receive your product for which we have already charged you.
you: Once I have received the product, what is the cancellation process for future orders. Will there be any further charges to my credit card?
Brenda: As it is an automatic shipment program so you will be charged and shipped automatically unless you cancel it.
Brenda: There's never an obligation as you can cancel at any time with no hassles simply by calling 1-866-989-2686. There are also LiveChat operators available 24/7 to help you with anything you may require assistance with.
you: As I have paid for a 'free trial', why was I charged $58.76? ($96.22NZD). This charge, and no product is why I am extremly nervous about this.
Brenda: Actually we charge $58.76 after completion of 14 days trial but you have not receive your product on time and you have been charged for it. I am sorry, we have charged you early. Actually we have a system which automatically charged on 22nd day of order.
Brenda: That's why, we have charged you earlier.
Brenda: But there is no need to worry.
Brenda: As we offer a 60-Day Full Money Back Guarantee. If you don't experience the kind of results you come to expect from what some people call "The World's most powerful teeth whitener", then we don't want your money. You have two months from the time you receive Dazzle White to try it for yourself risk free.
you: This charge seems al little unfair. As I have paid $58.76, what does this entitle me too? Or is this the charge for the 'trial'?
Brenda: Yes, it is for trial shipment.
you: I do not want any further charges deducted from my credit card. Can you please tell me when my 'free trial' was shipped and how I can follow up on the where abouts of this.
Brenda: Your trial shipment has been shipped to you on Jun 28, 2009. And you will receive it with in few business days.
you: I cannot understand why this product was shipped 10 days after I paid for it..and then you charged me for my trial when I had not received it, there was no way it was going to get to me within 14 days. How can I get this charge reversed
Brenda: As I mentioned above we offer a 60-Day Full Money Back Guarantee. If you don't experience the kind of results you come to expect from what some people call "The World's most powerful teeth whitener", then we don't want your money. You have two months from the time you receive Dazzle White to try it for yourself risk free.
you: So I will get my $58.76 back if it does not live up to expectation?
Brenda: Yes, that is correct.
you: ok. Thankyou. I will look out for the package in the post.

AFTER, this conversation I did some internet research on the company and can now clearly see this is a SCAM.

I called the operator back:Brenda: Hello and welcome to DazzleWhite. I'll be your live operator today. May I know, whom am I chatting with?
you: Hi Brenda,
Brenda: Hi, are you here to place an order?
you: I was chatting with an operator a few minutes ago regarding my dazzle white order. I will attach this for you...
Brenda: Ok, how can I help you?
you: I have done some research on my concerns regarding a charge for a product which I have not received. I would like the charge (apart from the shipping) to be reversed from my credit card as I can understadn this is not refundable. I would like to cancel any future charges from dazzelwhite and any of their associates.
Brenda: Please allow me few moments, while I locate your transaction.
Brenda: Ok, you have been removed from the auto ship program and you will not be receiving any further shipments.
Brenda: And your cancellation number is 102071.
you: Will there be any further charges from my credit card from ANY other companies? What do I have to do in order to get a full refund for this product?
Brenda: When you subscribed to our services, you were automatically enrolled with Insider Secrets and Comprehensive. And, you have to cancel their services as well, if you won't wish to be charged.
you: How do I contact them from New Zealand? Can you also tell me exactly what I need to do in order to qualify for a full refund (minus shipping of course)
Brenda: Please call 866-989-2685 to cancel your Insider Secrets To Weight Loss. ( Shows on statement as Web Access Fee)
Brenda: And, please call 800-989-5907 to cancel Comprehensive Weight Loss E-book Package (Shows on statement as Membership)
Brenda: They are available 6 AM - 7 PM MST(Monday to Friday Only).
you: How do I get (qualify for) a full refund on the dazzlewhite?
Brenda: We are unable to process that via live chat because of your privacy and security reasons.
Brenda: You can call our member support staff at our toll-free number for all return information 1-866-989-2686. They are available 6 AM - 7 PM (MST), Weekdays only.

After this conversation I called my bank and they are going to dispute the charges on my credit card.
I am still unable to get in contact with any of the numbers 'Brenda' gave me.

I would really like to know exactly what my legal rights are in this situation?

From
Embarrassed consumer (New Zealand)