Unfortunately I was taken in by this scam too. I found the trial sign-up info through an article about one woman's way of trying to save some money. The article looked legitimate. I had not clicked on any ad links to find it and it was on CNN's site. Very sneaky! The article explained that if you use DazzleWhite and Vibrant Whitening one after the other, you could lighten your teeth better than just using one brand. She also provided the codes to lower the shipping and handling costs.

Like a fool, I didn't read the extra fine print that stated I had to cancel within 15 days to not be charged. I was hit with an $88.97 charge and received more Vibrant Whitening applications. I contacted Vibrant via email at [email protected]. I received a response telling me that I would have received a refund if I had canceled within 15 days of receiving the trial. I did some digging and found out that I could get a refund if I was unsatisfied with the product. Here is what it says on the website:

We have a 15-day satisfaction guarantee return policy on all shipments.
Returns:
If you are unsatisfied with our product, you may return the unused
portion 15 days from the date that the product was originally shipped
to you for a FULL refund according to the following terms. To obtain a
FULL refund, your return must be postmarked 15 days from the date that
the product was originally shipped to you. Please note, the following
terms apply for all returned items:
To return a product for an exchange or FULL refund you will need to
obtain a Return Merchandize Authorization (RMA) number by contacting
the billing department at [email protected].

I emailed this to them and they promptly sent me an RMA number and received a refund within 10 days of them receiving the unused products.

I am glad that I was able to get my money back and I hope this information helps others.

DO NOT FALL INTO THIS SCAM...AS SOON AS YOU ORDER THIS IT WILLBE SENT OUT RIGHT AWAY.. I ORDERED THIS PRODUCT AND WITH IN MINUTES I CALLED TO CANCEL BECAUSE I NEW IT WAS A MISTAKE. WELL TOOOOO LATE!!!THEY SAID IT WAS ALREADY SHIPPED... NOW I HAVE TO WAIT TILL IT COMES AND SEND IT BACK..HOPEFULLY I WILL NOT BE CHARGED BUT I HAVE A FEELING I WILL.. I'LL LET YOU KNOW
CINDY

Here are the phone numbers that worked today for these companies:
Whitesmile 888-227-2950; Healthmember 888-779-5303; VH Access 888-332-2707. CALL YOUR STATE'S ATTORNEY GENERAL AS WELL AS YOUR CREDIT CARD COMPANY TO REPORT YOUR EXPERIENCE WITH THESE COMPANIES. MAKE NOTES OF YOUR CONVERSATIONS AND ATTEMPTS TO REACH THESE COMPANIES. FIA Card Services which hold the VISA card my friend used with these companies said today it could not refuse to honor charges put through by these companies.

The nightmare in Missouri: My 84 year old friend ordered a free sample of Dazzlewhite via Internet and agreed to pay shipping charges of $4.95 for the free sample, via credit card. Subsequently, Whitesmile sent two shipments of tooth whitener and charged him $58.71 plus foreign transaction charge of $1.76 per shipment, AND Healthmember charged him $$7.14 plus foreign fee of $1.76 AND VH Access charged him $3.24 plus $.09 foreign fee. He had no idea that he had authorized subsequent shipments of the product or the charges from Healthmember and VH Access charges. Maybe he didn't. I didn't dare experiment with the website to see what it actually says. Healthmember said today it will refund $3.57 (half of its charge), and VH Access said it will refund all of its $3.24. Healthmember will not refund its $117.42 until he returns the product according to the instructions it will send via email to him. He's going to pay the foreign transaction fees which are about $5 total rather than hassle any further.

Do NOT purchase this crap!!! I am a Dental Hygienist and I am telling you this pen is only worth about $5. We use it in the dental profession to SLIGHTLY lighten a tooth that may be a shade or 2 darker than the rest, and that is all. Also what people need to understand is that in order for there to be a signifigant change in tooth color we aim for around at least 7 shades of difference. one or 2 shades is NOTHING. Also they claim that Dazzlewhite will change the color of crowns, veneers and tooth colored fillings, It will NOT, there is not such product, even for us dental professionals!!! If you don't return the pen in 14 days they charge you $79.99 to your credit card, you could see a dentist for only a marginal amount more. Don't buy this product, it's just a scam!! If it's too good to be true...hope this helps ppl.

I went to do the 14 day trial, wrote in "whiteteeth" so the fee would be $1.95. I got charged $4.95. When I called about the fee I canceled. I didn't get refunded $3.00 dollars or get an apology.

I sent the product back to the address that was given to me and wrote the tracking number on it as the directions said.

I was still charged $79.95. When I phoned and talked with them I was told until they recieve the product back I will get charged.

I spoke with three different people, I have their names, the date I spoke with them and the time. Each of them told me I would not get charged. I would say they have a good scam going. I did contact my bank and gave them all the information. I will be contacting the BBB also. Companies like this should be shut down.

OH- The product didn't work. It made my teeth sensitive.

J. Totten