Hi I am currently being charged AUD$100 amounts on my credit card from a company called Ultifreshwell... Originally I answered a add for a RISK FREE TRIAL of teeth whitener and all you had to do was pay the postage amount. This product doesnot work and said if you returned it within 60 days they would refund it! they are un contactable... Can you please tell me how I can cancel this and get a refund? I was told by Robert on a chat site for another company you should have to return the product back to us within 14 days trial period to avoid the charged of US$87.62.It would be impossible to return it anyway there is no return address on the package sent there are no invoices and there are directions to say if you are not happy with this product return it to:::::::
or we will charge you AUD$100 for the trial and then again for another 5 days later.In total AUD $214.95 ...has been charged to my credit card. I am happy to pay the rediculous amount of postage (From Milperra NSW to NEWCASTLE NSW) package weighing nothing as the very small lip pencil sized container has hardly anything in it! However I did agree to pay the postage on the RISK FREE TRIAL only. I have also read they that sign you to other things which attract charges also! I have requested that they refund the 2 amounts of US$87.62 (AUD$100) and they have told me as I should have sent it back within 14 days and the 30 days from time of order is up that they refuse a refund... I asked them about their 60 day and their 90 day that they say they would refund and they said that it didnt apply to me! I am furios that I have been scammed! Please any advise at all !
Tracey Hensby
[email protected]
NSW AUSTRALIA
you: I have tried to call America... I have also contacted the Bank and they have told me that I have 3 separate charges. I
Robert: We have charged $11.90 on Oct 06, 2009, for the shipping and handling.
This was originally a $4.95 on their advertisement
Robert: $87.62 on Oct 27, 2009 for the product, you already received as trial.
Robert: $87.62 on Nov 03, 2009 and sent 1 month supply to you