I also ordered a trial of 2 teeth-whitening products that a woman had claimed to have used with great results. The trial fees for both were charged to my card immediately and I received one of the products within a few days. A week and a half later, I noticed 2 charges on my bank statement that were approx $87 each! I did not realize at the time I signed up to receive the free trials that I was also agreeing to pay this amount each month unless I cancelled within a 10 day period. I assumed it was my own stupidity and I should've read the fine print. Sucked it up to a hard lesson learned. When I finally received the 2nd product (after the 10 day trial period & after they had charged my card), I called the companies for both products to cancel my account and avoid any further charges. Getting the correct telephone number was a job in itself. I found phone numbers online for the companies but they were different from the phone numbers that were listed beside the charges on my card and those numbers were different still from the numbers found on the paperwork sent in the packaging with the product. I don't even remember which number worked, because I had to try them all. When I finally did get a number that seemed to work, I was put on hold for a very long time and when I finally spoke with a rep, she had an indian accent that made it extremely difficult to understand. I had to ask her to repeat everything again and again. I did make the arguement that I couldn't call & and cancel the 2nd product because I did not have a phone number for the company until after the product was received...which was AFTER the 10 day trial period. I finally gave up on that fight and the rep assured me that no more charges would be incurred on my card. At that point, I assumed my ordeal was over. Not even close. The date I called to cancel my account was June 4, 2010 and the names of the products were Everbrite and Dazzlingwhite. On 9/17/10, my card was charged 9.76 which I somehow overlooked until the following month when on 10/18/10 I was charged another 9.76. Both charges showed as being from something called ProfitVault and the number provided on my statement for this company isn't even a full phone number!!! After my experience with DazzlingWhite and Everbrite, I have been extremely cautious as to what I click while on the internet and have not provided my information to any site whatsoever. So I'm asking myself what is this ProfitVault and how is it being charged when I know I didn't sign up for anything!? With plans to go out of town, I didn't have time to do the research involved and laid it on the back burner until after my vacation. So here I am, back from vacation and balancing my account when I notice that on 10/26/10 there was a charge in the amount of 1.49 from someone claiming to be Diet Max and with another incomplete phone number. I threw Diet Max into an internet search engine in an attempt to get a phone number to call and investigate the matter and I find all these complaints from various different people! As I read on and on, I'm learning that somehow, this Diet Max is affiliated with the Everbrite and DazzlingWhite scam and so is the ProfitVault charges I had from September and October!!! I immediately filled with rage and was on a mission to get to the bottom of this. I found a phone number for Diet Max and called it. I was on hold over 10 minutes before a woman with a heavy indian accent finally answered. I explained the situation to her and she said she was going to put me on hold while she pulled up my account. I was disconnected. Furious, I called the number a second time. After another 10 minutes on hold, I reached another woman with an indian accent. I made her give me her name and rep # which I had to have her repeat several times and even spell it because I couldn't understand her. I was speaking with Alex Rep #111. I once again explained my situation and Alex's explanation to me was that the 1.49 charge was a cancellation charge for DazzlingWhite! I told her I had cancelled that months ago (yes, June 4th she verified) and that when I cancelled, I was assured no more charges would show up on my statement. No one mentioned a cancellation charge! And not only that, but my statement says the charge is from Diet Max...not DazzlingWhite!! This woman seemed to be reading from a script and just kept assuring me that it was a cancellation charge from DazzlingWhite and it can take several months to show up! She assured me that now there would be no more charges to my card. I asked to speak with a supervisor for confirmation of this. She didn't want to let me speak to one, but when I wouldn't back down, she finally agreed. I was put on hold for the next 25 minutes. Finally a supervisor got on the line. Steven, Employer ID # 972. He had an accent as well, but not nearly as severe and I could understand most of what he said to me. He told me there must have been a technical error that had occured during the billing process that caused this charge to show up as DietMax because it should have shown up as DazzlingWhite. When I asked what this charge was for his explanation was that it was a charge for using their website and not refundable. I told him that Alex had told me it was a cancellation charge! He said my account IS cancelled and that this fee came from using the website to order the products way back when. I told him I had read all these complaints and scam warnings on the internet about his company and that I didn't trust what he was telling me. I told him I wanted to know about the ProfitVault charges. He told me his company was not affiliated with ProfitVault in any way and said I'd have to call them to dispute the charges from them. But then he offered to give me their phone number! I asked him how he would know their number if he wasn't affiliated. He completely ignored my question and proceeded to give me the phone number and told me to call them. I called the number he gave me to contact ProfitVault and after being on hold for 45 minutes finally had to hang up to get other things done. Here's something interesting I noticed right away though...ProfitVault and Diet Max have the EXACT same hold music!! Go figure. I will continue trying to get through to ProfitVault but I have a feeling it's going to get me nowhere. It seems from the complaints I've been reading the only way to be assured of an end to this scam is to cancel your bank account entirely. Not what I'm looking forward to! I feel stupid to have fallen for such a scam and pray someone puts a stop to it soon.