I CANNOT get these people on the phone to complete an interview which is a necessary part of the application preocess. I have been on hold from 2:00 today (the time I get out of college) until 5:00 when they close and was on hold the entire time. They act like other peoples time is nothing. Now I have to spend 3 hours on hold tomorrow and hope I get through, though I likely wont. Trying to get ahold of these people is nearly impossible and something should be done.

I have been told in order to enroll my child in school that I need DCF letter of placement, because he is in my parents' care during the week. I have contacted over a dozen DCF phone numbers, locations, departments and email addresses and still have not been told how to obtain this letter: UNLESS I abuse my child. In that case, or the case where I have broken the law, then my child and I have additional rights to have family help each other through an economic crisis. If there is anyone who can direct me to a parent's rights advocate? I cannot get my child in school.

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The Department of Children and Families---who checks on them?
My husband got laied off and we had to apply for assistance, we have called and gone to the office and waited over 10 times, every time someone tell us the wrong information as to what we need to do, or turn in or wait for. It's unbelievable! they have no idea what to tell you. we called 3 different time one day with the same question and got 3 completely different answers. we have 3 kids and just about out of money for food. who can we turn to? how can this be? the program is to help the families in need and when we try to get help, people are extremely rude, they give the wrong information (so far every time we call or go over to the office) nobody call tell us what else is needed from us nor why we have not received anything, the line "gets disconnected" and lets not even discuss the waiting time...hours at the office and 30 to 40 mins on the phone! we can never talk to our case worker, desperation is setting in, can anyone help? we just want to do whatever is required for the assistance and they just don't care to help. its like they want you to eventually give up.