Dealer Cost Car Audio

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Category: Automotive

Contact Information
United States

Dealer Cost Car Audio Reviews

steve14 January 21, 2010
bogus tracking number, no refund, almost 2 months of email interaction
Unfortunately, according to other complaints on this board, I feel like my terrible experience with this company is commonplace. The following is the email correspondence with "Robert Jones, Sales Manager" of Dealer Cost Car Audio. It might be humorous if I weren't getting screwed.

From: [email protected]
To: @hotmail.com
Date: Mon, 7 Dec 2009 20:46:57 -0500
Subject: Order #44916 - Shipped

This email has been sent to inform you that your order, #44916, has been updated to a status of Shipped.

<b>From: @hotmail.com
To: [email protected]
Subject: RE: Order #44916 - Shipped
Date: Tue, 15 Dec 2009 18:40:49 -0500

Hello,
Can you please update me on the status of this? It has said "Billing information received" for a while now.
thanks,
Steve

From:@hotmail.com
Sent: Wednesday, December 30, 2009 8:23 AM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped

Hello,
I placed this order on the 7th of December and it is now the 30th .I still have not received it and the UPS tracking number is not updating. I find this unacceptable, especially since your website claims that items will usually be received in 3-7 business days. It has been 17 business days. Please refund $154.99 to my credit card immediately.
thank you,
Steve
</b>
From: [email protected]
To: @hotmail.com
Date: Wed, 30 Dec 2009 20:16:08 -0500
Subject: RE: Order #44916 - Shipped

Just let us now what to do.

Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com

<b>From: @hotmail.com
Sent: Wednesday, December 30, 2009 5:32 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped

Has it shipped or not? If it hasn't shipped already, please refund the entire amount to my credit card used for the purchase.
</b>
From: [email protected]
To: @hotmail.com
Date: Wed, 30 Dec 2009 20:44:21 -0500
Subject: RE: Order #44916 - Shipped

Just shipping. Please look out for it.

Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com

<b>From:@hotmail.com
Sent: Tuesday, January 05, 2010 5:50 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped

Do you have a tracking number yet?
</b>
From: [email protected]
To:@hotmail.com
Date: Tue, 5 Jan 2010 21:46:24 -0500
Subject: RE: Order #44916 - Shipped

Tracking # will be sent.

Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com

<b>From: @hotmail.com
Sent: Friday, January 08, 2010 8:23 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped

If this is not in stock please tell me. I need a tracking number showing the date it was shipped (12/30 as you had previously stated). If you cannot provide that please refund my money to my credit card.
</b>
From: [email protected]
To:@hotmail.com
Date: Sat, 9 Jan 2010 16:00:30 -0500
Subject: RE: Order #44916 - Shipped

We understand Steven. The P5000UB will be upgraded to the P5100UB, and ship out this upcoming week. Would that be okay?

Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio

<b>From: @hotmail.com
Sent: Saturday, January 09, 2010 4:23 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped

Thank you for your offer but I would like the money to be refunded to the card.

</b>From: [email protected]
To: @hotmail.com
Date: Sun, 10 Jan 2010 17:32:25 -0500
Subject: RE: Order #44916 - Shipped

So you 100% do not want the radio?

Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com

<b>From:@hotmail.com]
Sent: Sunday, January 10, 2010 3:59 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped

Correct, I do not want the radio. I just want you to refund my money.
thank you.

</b>From: [email protected]
To: @hotmail.com
Date: Sun, 10 Jan 2010 22:35:38 -0500
Subject: RE: Order #44916 - Shipped

Same card?

Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com

<b>From: @hotmail.com
To: [email protected]
Subject: RE: Order #44916 - Shipped
Date: Mon, 11 Jan 2010 07:53:35 -0500

Yes, it ends in xxx6.


</b>From: [email protected]
To: @hotmail.com
Date: Tue, 12 Jan 2010 21:17:18 -0500
Subject: RE: Order #44916 - Shipped

Purchase refunded to card.

Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com

<b>From: @hotmail.com]
Sent: Thursday, January 21, 2010 5:05 PM
To: Dealer Cost Car Audio
Subject: RE: Order #44916 - Shipped

I have not received a refund yet. It has been over 7 days which is sufficient time for bank transactions to post.


</b>From: Dealer Cost Car Audio ([email protected])
Sent: Thu 1/21/10 9:09 PM
To:@hotmail.com)

2-3 days.,

Thank you!
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com


So this is where I currently stand... I'm crossing my fingers.
Scott.millligan December 30, 2009
will not refund my money
I ordered in March of 09, I have been going back and forth with Robert Jones the so called Sales Manager thru email (he won't return my calls) about getting a refund on a subwoofer that I ordered. They keep telling me that they will refund but don't. Do not buy from this company, they are liars and thieves.
Marke247 December 16, 2009
No item ever shipped
I ordered a subwoofer and they never shipped the itm. They said it shipped but they never shipped the item. If you talk with UPS they have never shipped anything through them so anything to the contrary is a lie.

I also filed a complaint with the FTC and I would suggest everyone else to do the same, maybe we can run these thieves out of business. I find it very peculiar that every order from this "company" is on back order. That tells me that they don't have any products at all but are just trying to scam people out of their money.

If you would like to file another complaint with another site concerning this company, (which I have done), go back to http://www.dealercostcaraudio.com/ and look at the right hand side below the shop by manufacturer text. You will see a gold star looking symbol. Click on that and then click on certified store rating FAQ. Then click on the right hand side under Alert! Customer help. The customer help section will open and then click on e-mail support and e-mail them with your concerns. I asked them the question as to how they can let this company use their logo. I'm sure if enough of us ask the question they will listen. I also pointed them to this site. Maybe you could as well. I purposly left out the name of the company so Dealer cost couldn't complain about a violation of the policy. Although the site is on their own page. I did the same with the seal on the left side, just so you know that you can also.
KarL82 December 14, 2009
Rip off
Ordered product never received. Cancelled order, but never received refund.
Doorman1 December 9, 2009
Scam
Don't ever buy from them. I ordered my speakers back in July and still have not recieved them yet and it is now Dec. 9th. I was going to ask for my money back but after reading other complaints I figured I just need to talk to the BBB. Still no speakers though. For more info on this company use Google search and type in dealer cost car audio complaints and there is story after story.
JamesMDoran December 4, 2009
Lied, No refund, Fraud, Scam
I orderd on 11/17/09, canceld order 12/02/09. Said they gave me refund 12/03/09, called credit union today say that no refund was given. Filed a bbb report to day and am looking for a lawyer. I live in franklin, pa, 16323. DO NOT EVER ORDER FROM DEALER COST CAR AUDIO! They will scam you. You call them and your on hold for 30min to an hour. You email them with questions about your order they give you a vague answer that is only a sentcene or two long. They told me my order would ship with in 3 days, never did. They told me that they had given me a refund on 12/03/09, and lied to me. They are flat out liers who need to be shutdown. I order a Hifoncs BXI2610D, ZXI6010, and a Stinger SPD570, a total of $597.97. I called hifonics and they said that they are an unauthorized dealer of there products. From now on only orderes to the company or an authroized dealer of there products will I order from. Claim on there web site 95% items in stock ship with in 24 hours, or 3-7 business days. Thats a lie, if they even have a warehouse with any thing it it. You'd be lucky if you ever get your stuff. Slow, liars, Its like they just take your money to get buy than they wait until they get somone elses money to get by and maybe finally return yours when they have too. Anyway heres just what they and I emailed to one another. I will also be posting more complaits on other websites with the same info, just typed up diffrent, cause I'm not coping this post. Heres the email conversins. Oh you have to start at the bottom and work your way up. Said in one email order would be ready to ship by thursday, what lairs.
Transaction ID: 2732939600

Payment Method: XXXX3359

Amount: (597.97)

From: Dealer Cost Car Audio ([email protected])
Sent: Wed 12/02/09 10:13 PM
To: James Doran ([email protected])

Refund will be had. It takes 3-7 business days to go back to your card.


This was able to ship, brand new in the box and sealed by Thursday.


Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com


Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com

Dear James Doran,
This email has been sent to inform you that your order, #44277, has been updated to a status of Canceled.


Your order with Dealer Cost Car Audio has been cancelled. Any funds associated with
this order have been credited back to your account, or any pending authorizations
that may have been placed have been voided.

If your order was already charged, the refund of your funds can take anywhere between
3 to 7 days to credit back to your account. We apologize, but we have no
control of the speed it takes for Visa/MasterCard to re-credit your funds. This
time frame varies from bank to bank, but we assure you there is absolutely no delay on
our end.


From: James Doran [mailto:[email protected]]
Sent: Wednesday, December 02, 2009 5:29 AM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101


Times up. This email is in regard to my order, which I have stated what I will do if I have not recevied a shipping order by yesterday. There for, I am canceling my order as of now. Seeing that you took my money with in 24 hours after I filed my order, I'll be nice and give you till 12/4/09-3 Days for my refund to be completed. If not completed and in my bank account by as of 12/05/09 when I call to see if its in there, I 'll than filed a bbb report, call my bank, disput the charge, and call my lawyer. I'd perfer to have the refund with in a 24 hour period, seeing how fast you charged my card, but given the reviews that I'ved read I highly dought that will happen. I trusted you with the info on your site, but most of it is lies. I am upset, I will not trust anything you say, seeing how most of your reviews about your company are true. I expect to have a refund by 12/07/09 at the latest. I will now buy from company sites in stead or make sure they are if I do buy from a web site that it is an authorized dealer, not an unauthorized dealer. I am upset and I know I am going on and on, and I am sorry I ever did business with you. I expect to have an email back regarging my refund.


--------------------------------------------------------------------------------

From: [email protected]
To: [email protected]
Date: Thu, 26 Nov 2009 17:36:14 -0500
Subject: RE: Order Confirmation (#44277) Worried a101

James,


If you ever want to cancel, just ask us. No need to threaten, and do all that, when all you can do is ask for a simple refund if they do not arrive in time.


Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com


From: James Doran [mailto:[email protected]]
Sent: Thursday, November 26, 2009 2:27 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101


If the order doesn't arrive by the 12/9/09, I'm canceling the order, filing a complaint with the bbb, calling my bank and my lawyer.
I can always order from some were else, that is accually authorized dealer of hifonics products. I expect to have a shipping number by 12/2/09. If not I also cancel.


--------------------------------------------------------------------------------

From: [email protected]
To: [email protected]
Date: Thu, 26 Nov 2009 16:40:16 -0500
Subject: RE: Order Confirmation (#44277) Worried a101

Will get a call Monday. This order can ship Monday/Tuesday, and take 2-3 business days to arrive.


Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com


From: James Doran [mailto:[email protected]]
Sent: Wednesday, November 25, 2009 10:10 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101


Numbers the same as it is on the billing, 1- (814) 437-9238


--------------------------------------------------------------------------------

From: [email protected]
To: [email protected]
Date: Wed, 25 Nov 2009 21:42:23 -0500
Subject: RE: Order Confirmation (#44277) Worried a101

We would never lie to you James. Do you have a phone # we can call?


Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com


From: James Doran [mailto:[email protected]]
Sent: Tuesday, November 24, 2009 8:58 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried


Will it be hear by next week or not? And were did you get these amps from? I called Hifonics and they say your an unauthorized dealer of there products, they told me to use onlinecartereo. Now tell me why shouldn't I switch and buy from them? I have read so many reviews about your company, that i'm starting to think its all true. All I got to sayis the amps better not be a refab. I could always order from someone else. Just tell me the truth, can I expect my stuff by next week yes or no? If I don't get an answer by tommrow, I will cancel my order, and order else were. If you lie to me and my stuff doesn't come next week or when you say it will, I will cancel my order and report you to the bbb. If you fail to give me my refund with 3-days of canceling my order I will call my bank and argue the charges. I will than call my lawer. Bottom line, don't lie to me, tell me the truth do you have my stuff and when will I get it.


--------------------------------------------------------------------------------

From: [email protected]
To: [email protected]
Date: Tue, 24 Nov 2009 19:41:04 -0500
Subject: RE: Order Confirmation (#44277) Worried

You will see it arrive shortly.


Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com


From: James Doran [mailto:[email protected]]
Sent: Tuesday, November 24, 2009 3:52 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried


What the status of my order?


--------------------------------------------------------------------------------

From: [email protected]
To: [email protected]
Date: Mon, 23 Nov 2009 00:08:45 -0500
Subject: RE: Order Confirmation (#44277) Worried

No, you would never. Please leave a phone #, we will call you.


Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com


From: James Doran [mailto:[email protected]]
Sent: Saturday, November 21, 2009 5:31 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried


--------------------------------------------------------------------------------

From: [email protected]
To: [email protected]
Date: Thu, 19 Nov 2009 16:54:54 -0500
Subject: Order Confirmation (#44277)

Order Confirmation
Thank you for your order, James Doran.


We have received your order, and are processing your order at this time.
As soon as your order is prepared for shipment and has a tracking number
assigned to the shipment, an email notifying you of the shipped status,
along with the tracking number will be emailed to this same email address.
If any part of your order is discontinued, or is no longer available we
will email you within 24 hours of placing your order typically cancelling
your order.

If you do not receive a shipped email and tracking number within 7 business
days of your purchase, please feel free to reply to this order confirmation
email for questions on why your order may not be on it's way. We will more
than happy to assist you with any possible delays.

As most of our orders do offer free shipping, typically all items ship at
the same time to reduce costs. In any event that one item is delayed an
excessive amount of time, you may receive a "Partially Shipped" status email,
along with a tracking number for the part of your order that was available
and is on the way to your address.

If you have any questions or concerns in regards to your order, the
fulfillment of your order, or for any cancellations, please feel free to
simply respond to this email. [email protected] can help you with any
questions or concerns with regards to your order.

Your order number is: 44277

Date of order: 11/19/2009 1:54 PM

Shipping Method: UPS Ground (Free Shipping on Orders Above $99)

Payment Method: Credit card payment


--------------------------------------------------------------------------------

Ship To
James Doran

387 Doerr Rd

Franklin, PA 16323

United States

Phone:8144379238
Bill To
James Doran

387 Doerr Rd

Franklin, PA 16323

United States

Phone:8144379238

Product Information
Product Name
Part No.
Quantity
Item Price
Total Price

Hifonics ZXi 6010
1
$156.99
$156.99

Stinger SPD570
1
$21.99
$21.99

Hifonics BXi2610D (BXi 2610D)
1
$418.99
$418.99


Subtotal:
$597.97

Shipping & Handling:
$0.00

Tax:
$0.00


--------------------------------------------------------------------------------

Order Total:
$597.97


I have been reading reviews about your service, alot of people hate your company, from what I've read. I expect to know soon if your company is real or is a scam, and I have to call my lawyer and report you to the bbb. I just hope I'm not going to be b/s-ed around. I really wouldn't want to have to take you guys to court. I expect to have my stuff in 3 weeks or a refund. Thanks.
Not pretty But all true, They are pure evil. They'll take your money and rip you off. Major headache ordering from them. And this is just some of the emails, think I'm missing some, but this is most of them.
IanK87 November 23, 2009
No refund
Ordered merchandise 05/11/09. Arrived by UPS 5/14/09. Items were damaged. Contacted DCCA by phone and e-mail and were told they would file the claim with UPS. After no response we filed the claim and UPS returned the damaged items to DCCA. Tried ordering other items-not avail or back ordered. Canceled the order. Requested a immediate refund. Have been promised they would look into it, take care of it this week...blah, blah, blah. Now they do not respond to e-mails and my son is out his hard earned money! I want the refund.
busy247 November 20, 2009
Will not refund my money
My son ordered speakers from them on 5/11/09 they were delivered by UPS on 5/14/09. Speakers were broken. Returned them after filing a claim with UPS. 6 months of constant contact by e-mail or phone. They promised a credit but the items were never available. They promised a refund which never has materialized. They promised they would resolve it last week. Now they do not answer my e-mails. I have filed complaints with the BBB, State of Utah Division of Consumer Protection and anyone else I can think of to get my sons hard earned money back.
Cory Berg November 6, 2009
Car Audio
I had ordered a subwoofer on 10/06/09 from this so called "company" with my CHECK CARD (remember) and got an email immediately stating that it was confirmed that my order has been processed and that I should be receiving a tracking number within 7 days. I received no email with tracking number 7 days after the initial order so I decided to call them and see what was going on. After about an hour or so on hold I got threw, I was given the answer of "pioneer is being slow" even though their website shows that the subwoofer was IN STOCK. I then waited until 10/12/09 to send them an email asking what the deal is with my purchase and why it is taking so long for them to send it out. At this point I was getting tired of playing games trying to get through with their phones so I emailed them asking to cancel the order and get the refund. This was 10/13/09 when I sent the initial email asking for the refund and cancel, I got a response from "Robert Jones" saying that he can TRY and get it canceled and for me to touch base with him within 1-2 days to confirm. I then sent him an email on the next day asking how the process is coming along and he responds "should be 2-3 days or less". So far it has been over 2 weeks since the initial order and nothing to show for it. I decided to be patient for a little bit, giving them the benefit of the doubt. I waited until 10/19/09 to email them again as to where my money is because I still haven't received it. They then send me an email stating that is has now just been UPDATED to the status of CANCELED... and that it takes between 7-14 business days to get my money back. I waited the 7 days and still have nothing back from them. I once again called them I called them on 11/04/09 (almost an entire month from original purchase date) to try and figure out what the deal is yet again... the only answer i received was "it can take up to one billing cycle and that I should see it very shortly, within the next couple days". Now remember I used a CHECK CARD not a CREDIT CARD to purchase this item, a check card doesn't use a billing cycle. It should have just gone directly into my account. Nader (or whatever his name is, he talks too fast to make other people feel like he knows what he is talking about) that all i have to do is send them an email with a fax number asking for a "refund receipt" because apparently by law they cant just email it or send it in the mail, BS. I emailed them with a fax number requesting the receipt on 11/04/09, immediately right after I got off the phone with him. I expected to see it by the end of the day but didn't, so I emailed them yet again asking for it to be sent by tomorrow morning (11/05/09) and still nothing. I have been getting played with and toyed around for an entire month now by this SCAM of a company. These people have TERRIBLE customer service, this so called "company/business" is a JOKE! I have read other reviews from people and apparently I am not the only person who has a problem with these people. I also did some more research and stumbled upon these facts... In the past 36 months they have had 253 complaints with the better business bureau! That is ridiculous! guess I should have done this research before I got into this whole mess. PS... I still don't have my money back (11/06/09)
NasH78 September 4, 2009
Scam
Made purchase at www.dealercostcaraudio.com on 07/05/09. After 1 week of not receiving any information regarding shipment, I sent an email to DCCA. They responded that order would be shipped by the end of week. They subsequently gave the same answer the next 3 weeks.

I got tired of waiting, and cancelled the order on 08/12/09. I received a confirmation email on 08/12/09 that the order was cancelled and credit would be applied to charge card within 7-14 days. After not receiving a credit in 14 days, I sent an email to DCCA trying to get information regarding the credit. After many emails they finally said the credit had been applied on 08/17/09.

I filed a complaint with the BBB on 08/28/09. I contacted my credit card company on 08/31/09 and disputed the charge. DCCA replied to the BBB complaint on 09/01/09 and stated that the credit had been applied to my card on 08/12/09. I responded to their BBB response that as of 09/02/09, no credit had been applied to my account. I also stated that since a BBB complaint had been filed, I'm sure DCCA would blame a technical error, and a credit would show up on my account within 2 days.

On 09/03/09 a credit finally showed on my account.

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