I orderd on 11/17/09, canceld order 12/02/09. Said they gave me refund 12/03/09, called credit union today say that no refund was given. Filed a bbb report to day and am looking for a lawyer. I live in franklin, pa, 16323. DO NOT EVER ORDER FROM DEALER COST CAR AUDIO! They will scam you. You call them and your on hold for 30min to an hour. You email them with questions about your order they give you a vague answer that is only a sentcene or two long. They told me my order would ship with in 3 days, never did. They told me that they had given me a refund on 12/03/09, and lied to me. They are flat out liers who need to be shutdown. I order a Hifoncs BXI2610D, ZXI6010, and a Stinger SPD570, a total of $597.97. I called hifonics and they said that they are an unauthorized dealer of there products. From now on only orderes to the company or an authroized dealer of there products will I order from. Claim on there web site 95% items in stock ship with in 24 hours, or 3-7 business days. Thats a lie, if they even have a warehouse with any thing it it. You'd be lucky if you ever get your stuff. Slow, liars, Its like they just take your money to get buy than they wait until they get somone elses money to get by and maybe finally return yours when they have too. Anyway heres just what they and I emailed to one another. I will also be posting more complaits on other websites with the same info, just typed up diffrent, cause I'm not coping this post. Heres the email conversins. Oh you have to start at the bottom and work your way up. Said in one email order would be ready to ship by thursday, what lairs.
Transaction ID: 2732939600
Payment Method: XXXX3359
Amount: (597.97)
From: Dealer Cost Car Audio (
[email protected])
Sent: Wed 12/02/09 10:13 PM
To: James Doran (
[email protected])
Refund will be had. It takes 3-7 business days to go back to your card.
This was able to ship, brand new in the box and sealed by Thursday.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
Dear James Doran,
This email has been sent to inform you that your order, #44277, has been updated to a status of Canceled.
Your order with Dealer Cost Car Audio has been cancelled. Any funds associated with
this order have been credited back to your account, or any pending authorizations
that may have been placed have been voided.
If your order was already charged, the refund of your funds can take anywhere between
3 to 7 days to credit back to your account. We apologize, but we have no
control of the speed it takes for Visa/MasterCard to re-credit your funds. This
time frame varies from bank to bank, but we assure you there is absolutely no delay on
our end.
From: James Doran [mailto:
[email protected]]
Sent: Wednesday, December 02, 2009 5:29 AM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101
Times up. This email is in regard to my order, which I have stated what I will do if I have not recevied a shipping order by yesterday. There for, I am canceling my order as of now. Seeing that you took my money with in 24 hours after I filed my order, I'll be nice and give you till 12/4/09-3 Days for my refund to be completed. If not completed and in my bank account by as of 12/05/09 when I call to see if its in there, I 'll than filed a bbb report, call my bank, disput the charge, and call my lawyer. I'd perfer to have the refund with in a 24 hour period, seeing how fast you charged my card, but given the reviews that I'ved read I highly dought that will happen. I trusted you with the info on your site, but most of it is lies. I am upset, I will not trust anything you say, seeing how most of your reviews about your company are true. I expect to have a refund by 12/07/09 at the latest. I will now buy from company sites in stead or make sure they are if I do buy from a web site that it is an authorized dealer, not an unauthorized dealer. I am upset and I know I am going on and on, and I am sorry I ever did business with you. I expect to have an email back regarging my refund.
--------------------------------------------------------------------------------
From:
[email protected]
To:
[email protected]
Date: Thu, 26 Nov 2009 17:36:14 -0500
Subject: RE: Order Confirmation (#44277) Worried a101
James,
If you ever want to cancel, just ask us. No need to threaten, and do all that, when all you can do is ask for a simple refund if they do not arrive in time.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:
[email protected]]
Sent: Thursday, November 26, 2009 2:27 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101
If the order doesn't arrive by the 12/9/09, I'm canceling the order, filing a complaint with the bbb, calling my bank and my lawyer.
I can always order from some were else, that is accually authorized dealer of hifonics products. I expect to have a shipping number by 12/2/09. If not I also cancel.
--------------------------------------------------------------------------------
From:
[email protected]
To:
[email protected]
Date: Thu, 26 Nov 2009 16:40:16 -0500
Subject: RE: Order Confirmation (#44277) Worried a101
Will get a call Monday. This order can ship Monday/Tuesday, and take 2-3 business days to arrive.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:
[email protected]]
Sent: Wednesday, November 25, 2009 10:10 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried a101
Numbers the same as it is on the billing, 1- (814) 437-9238
--------------------------------------------------------------------------------
From:
[email protected]
To:
[email protected]
Date: Wed, 25 Nov 2009 21:42:23 -0500
Subject: RE: Order Confirmation (#44277) Worried a101
We would never lie to you James. Do you have a phone # we can call?
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:
[email protected]]
Sent: Tuesday, November 24, 2009 8:58 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried
Will it be hear by next week or not? And were did you get these amps from? I called Hifonics and they say your an unauthorized dealer of there products, they told me to use onlinecartereo. Now tell me why shouldn't I switch and buy from them? I have read so many reviews about your company, that i'm starting to think its all true. All I got to sayis the amps better not be a refab. I could always order from someone else. Just tell me the truth, can I expect my stuff by next week yes or no? If I don't get an answer by tommrow, I will cancel my order, and order else were. If you lie to me and my stuff doesn't come next week or when you say it will, I will cancel my order and report you to the bbb. If you fail to give me my refund with 3-days of canceling my order I will call my bank and argue the charges. I will than call my lawer. Bottom line, don't lie to me, tell me the truth do you have my stuff and when will I get it.
--------------------------------------------------------------------------------
From:
[email protected]
To:
[email protected]
Date: Tue, 24 Nov 2009 19:41:04 -0500
Subject: RE: Order Confirmation (#44277) Worried
You will see it arrive shortly.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:
[email protected]]
Sent: Tuesday, November 24, 2009 3:52 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried
What the status of my order?
--------------------------------------------------------------------------------
From:
[email protected]
To:
[email protected]
Date: Mon, 23 Nov 2009 00:08:45 -0500
Subject: RE: Order Confirmation (#44277) Worried
No, you would never. Please leave a phone #, we will call you.
Robert Jones
Sales Manager | Dealer Cost Car Audio
877-290-DCCA (3222) | www.dealercostcaraudio.com
From: James Doran [mailto:
[email protected]]
Sent: Saturday, November 21, 2009 5:31 PM
To: Dealer Cost Car Audio
Subject: RE: Order Confirmation (#44277) Worried
--------------------------------------------------------------------------------
From:
[email protected]
To:
[email protected]
Date: Thu, 19 Nov 2009 16:54:54 -0500
Subject: Order Confirmation (#44277)
Order Confirmation
Thank you for your order, James Doran.
We have received your order, and are processing your order at this time.
As soon as your order is prepared for shipment and has a tracking number
assigned to the shipment, an email notifying you of the shipped status,
along with the tracking number will be emailed to this same email address.
If any part of your order is discontinued, or is no longer available we
will email you within 24 hours of placing your order typically cancelling
your order.
If you do not receive a shipped email and tracking number within 7 business
days of your purchase, please feel free to reply to this order confirmation
email for questions on why your order may not be on it's way. We will more
than happy to assist you with any possible delays.
As most of our orders do offer free shipping, typically all items ship at
the same time to reduce costs. In any event that one item is delayed an
excessive amount of time, you may receive a "Partially Shipped" status email,
along with a tracking number for the part of your order that was available
and is on the way to your address.
If you have any questions or concerns in regards to your order, the
fulfillment of your order, or for any cancellations, please feel free to
simply respond to this email.
[email protected] can help you with any
questions or concerns with regards to your order.
Your order number is: 44277
Date of order: 11/19/2009 1:54 PM
Shipping Method: UPS Ground (Free Shipping on Orders Above $99)
Payment Method: Credit card payment
--------------------------------------------------------------------------------
Ship To
James Doran
387 Doerr Rd
Franklin, PA 16323
United States
Phone:8144379238
Bill To
James Doran
387 Doerr Rd
Franklin, PA 16323
United States
Phone:8144379238
Product Information
Product Name
Part No.
Quantity
Item Price
Total Price
Hifonics ZXi 6010
1
$156.99
$156.99
Stinger SPD570
1
$21.99
$21.99
Hifonics BXi2610D (BXi 2610D)
1
$418.99
$418.99
Subtotal:
$597.97
Shipping & Handling:
$0.00
Tax:
$0.00
--------------------------------------------------------------------------------
Order Total:
$597.97
I have been reading reviews about your service, alot of people hate your company, from what I've read. I expect to know soon if your company is real or is a scam, and I have to call my lawyer and report you to the bbb. I just hope I'm not going to be b/s-ed around. I really wouldn't want to have to take you guys to court. I expect to have my stuff in 3 weeks or a refund. Thanks.
Not pretty But all true, They are pure evil. They'll take your money and rip you off. Major headache ordering from them. And this is just some of the emails, think I'm missing some, but this is most of them.