Cancelled my Debenhams Card a year ago due to a billing error but decided to give it another go before Christmas. Set up a direct debit in November. Checked my bank account to find that the first debit payment had been rejected. Fought my way through the automatic answering service to eventually talk to someone at Santander to be told it was a mistake, and the that the £12 refusal charge would be refunded. Had to pay the outstanding balance over the phone there and then by ceredit-card. Assured everything would be ok in future. Then tried to buy a jumper online and my card was rejected despite the correct login and card details and security number. Fought my way through the automatic answering service again to be told that there was no reason for it to be rrejected and that "they would get back to me". Looked at my bank account this morning and another £12 deducted despite my balance being nil. Also tried to buy online again to see if my card now worked. No it doesn't. Fought my way again to a customer rep who told me that the £12 was a mistake and would be refunded. She saw no reason that my card should be rejected and had no idea what happenend to the follow-up from my last phone call. Closed my account. WHAT ABSOLUTELY DISGRACEFUL SERVICE.

Store do not give the extra discount during 'sales' as announced on tannoy for using their store card, unless you say that is what you want to at the till. Even then it depends which till. If it is a Debenhams till you stand a chance but if it is for eg. Jane Norman you won't get the discount even if you are buying a Debenhams product and not from their product line. I think if they announce on the tannoy to use your store card to purchase your items with to receive the extra discount that is what they should do. The onus should not be on the customer when it is their announcements adviser the customers to use their credit cards and then, they shouldn't argue at the point of payment about which items are included. If it is a Debenhams sale then everything in the store should be included!