Saturday the 20th of February I ordered two Pizzas and PAID for them. Monday the 22nd of February Mr Lategan(manager) called me and said I need to come into the branch and pay for the extra 2 pizza's I took. I told him I only ordered and received 2 pizzas and they were paid for. He then said he has video footage of me taking the pizzas and I didn't pay for it and if I do not come and pay for it he will call the police. I wrote to Debonairs on the 23rd of February and after 12 days still did not receive a response to my complaint. I called numerous times to follow up on the complaint and I was just told that they were looking into it. The manager who called me and accused me was so rude and I was totally disappointed that I didn't get any feedback on my complaint especially after calling to follow up and still not getting a response. I get pathetic and horrific service from a manager and then nobody gets back to apologise. The call centre agent mentioned that their system said the manager made a human error. If rudeness and falsely accusing is a human error then I guess all crime can be classified as a human error!

I called to order a pizza, I order a standard and pay for a standard and they delivered a the real deal size which is smaller. I call the branch to complain about the Pizza size. The Manager promise that he would person to collect and deliver the correct size in no long than 30 minutes and am told not to eat the one that was delivered. I wait for 45minutes and nothing arrives. I called the branch back and the manager tells me that the size is correct without looking at it. Then tells me that he was too busy with other things. Well he now thinks that he should send some to collect. Now I must wait another hour before I can get my lunch. I don't think that this is proffessional and it is very rude to me as a customer it is now 14h30 and I am still waiting for my lunch. I will never use this branch and tell my friend of the bad service received fro your branch.

While we were waiting for our food, we saw the chef using his bare hands to apply toppings onto the pizza. the two pizzas we ordered were not the right shape and not even cut the way it should be. when we got home and opened the boxes, we found that hardly any cheese is to be found on the pizzas and one really has to search to find the topings. the toppings were dry!

After this ordeal, we went back some two weeks later to find that none of the specials were available to us (same as the previous time we were there). We ordered the tripple dekker meaty pizza also to find that the 3 layers, specially the 3 bases that was used were not the same size, were dry, did not contain enough sauce or toppings and were overwhelmed with origanum. We ordered extra cheese on the pizzas but found that this extra was non existant.

We will never go back to this franchise! We are disgusted by the way the owner wants to save money and robbing us of the pleasure of quality food. We are very up to date with how food should be like and this franchise is a disgrace to Debonairs!

On the 19 September 2009, I purchased a large pizza something meaty pizza and the new tuck. The something meaty hardly had any meat it was very small and basically no cheese. I am regular customer at Debonairs all over SA and this way below their standard. Two years ago I had the same problems with Debonairs and decided not to buy it when that outlet again. I bought the new pizza tuck and it was dry as a card board.

By phone I ordered a 4 seasons large and was told it would be ready in 8 minutes. I arived 10 minutes later paid for and received my order. When walking towards my car I noticed the box was not very warm and noticed about the red dot. which was black. I immediately returned to the branch and was told that the free pizza only applied to deliveries. I left but when I got home I found the pizza to be luke warm and very floppy.

I think my pizza was not made fresh from my order as it was ready to quickly and I assume I was given a cancelled or unfetched order as it was quit busy (friday evening 5.30pm.

Also Debonairs should take a complaint seriously instead of fobbing it off or say on the box that the free pizza only applies to deliveries.