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Smellwarll
August 25, 2010
The order arrived ice cold and has left me with a sick feeling because of the way the situation was handled
On 26 August 2009 at 17:55 we placed a delivery order with Debonairs in Banbury Cross and was told that the order would take 30 -40 minutes to be delivered. At 18:30 MIldred from Debonairs phoned and told us that the cocktail cheese sausages were out of stack, yet we ordered it 35 minutes before and the order should have arrived. This is ridiculous first of all, how can they not advise us when placing the order that they were out of stock and ohone us wen it was supposed to be delivered. So we request that hey give us anotherside at the same price as we were quoted, Mildred refused and we requested to speak to the manager, to which Arthur took the phone, Arthur then promised to call us back which he did and gave us the new side for the same price. The order has only now arrived and it is ice cold and has left me with a sick feeling because of the way the situation was handled. This is not the first time we have had trouble with this Debonairs and feel that as a franchise some kind of conformity must be maintained.
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Kribass
August 23, 2010
Pathetic service, incorrect order, and bad attitude
I ordered supper from Debonair's a few days ago, and I was terribly disgusted by the level of service and lack of regard for any business ethics either. I ordered a pizza (amongst some other items) and specified (and paid for) extra cheese on the one.
After waiting a whopping 45 minutes for a simple order, my first annoyance was when I asked the attendant why it had taken so long, she simply looked at me blankly, shrugged, and then walked away offering me no respite whatsoever.
When I got home, I then found that there was ZERO evidence of any extra cheese on the one pizza. I called Debonairs and where I spoke to the manager Nozipho, who did not much offer much help either. I would have drive back to the store, she would have to decide whether or not there was indeed no extra cheese on the pizza, and then make me wait probably another full hour before I could finish my meal.
Upon telling her that part of the pizza was eaten (as we were exceptionally hungry after the long wait), she objected even further. Furthermore, I found her to be very rude, and the general atmosphere of the staff at the branch is one of unhelpfulness.
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