I rented an apartment from this estate agent last year. None of the items on my list of flaws were seen to, even though I stipulated that I would not pay a deposit until such things were rectified. We renewed our lease by 6 months in Feb this year, and on moving out at the end of this, the landlord is baffled as to our departure and refuses to return our hefty deposit as the agency never notified him about our leaving. They deny all communication with myself regarding the end of the lease and take no responsibility for our deposit. During our stay, the landlord was also attempting to sell the flat and whenever they wanted to show the place to potential buyers, Jane was rude and abrupt in 'requesting' (read: demanding) that we be home to let her in or leave keys.

I will never rent a property from this agency again and am mystified as to how they are a successful rental agency. I would also not entrust my property to them. Beware!