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spiffy1607
April 28, 2010
Stolen Repair Order
Decor My Eyes is a fraudulent, unprofessional business who stole from me in order to make a profit. This company has insulted me in every possible way; personally, ethically and professionally. The company clearly advertises and admits to 100% authentic products on its website and in its emails. I sent in RayBan sunglasses for the company to repair a chipped right lens. In the return product they sent me plastic non-authentic lenses and kept my original lenses and RayBan case. I called and spoke with the owner, Tony Russo, who yelled, cursed and repeatedly called me stupid as I tried to explain my dissatisfaction with the fake lenses. I demanded my old lenses back, but he admitted that he "botched" them and could not return them. We made an agreement that I would not contact my bank if he would send me a new pair of Ray Bans. But first I was to send back the sunglasses he just sent back to me. So I sent the sunglasses back to Decor My Eyes and had the order tracked through USPS to ensure he received the package. After he received the package, he called to tell me that I would "never, never, never" see my sunglasses again because I filed a claim through my bank and the bank charged him $35, which he now admits I didn’t do. He was extremely rude to me and continued to curse at me. Although he claims to have refunded my account, he is going to keep my sunglasses and will not return what is rightfully mine. He did not follow through with our agreement and stole from me. He is immature, irrational and disrespectful. His company is a fraud and he is a thief. This issue has still not been resolved and I have every reason to believe that Tony will resell my sunglasses to somebody else and will make a profit from them. He has stolen my Ray Ban sunglasses and will not return them to me. This is not a company that deserves to remain in business, and I will do whatever it takes to ensure that it does not survive. I have email documented my entire correspondence with DecorMyEyes for proof. If you want to get back at this company, call your bank to file a claim. His bank charges him $35 every time. He hates that.
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