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disregarded
May 1, 2010
sunglass repair
I called to check if they had the glasses that I saw online...was told yes, exactly the ones that I saw. I ordered them and paid $170 with my credit card. Shortly thereafter, I was emailed and said that the one pair of glasses I ordered was broken, they didn't have any more. They said I could send in MY broken glasses(the ones I was trying to replace)and they would repair them within 10 days and refund the difference of the repair price and the original order. That was the last week of November 2009. Now it is May 1, 2010 and I still don't have my repaired glasses OR my $170. Every time I email or call, the only information I get is that they are still in the repair shop and they don't know anything about them. In my last email I finally requested that they send back my broken glasses AND my $170. Needless to say, I have not heard a word from them since. I have been without my money or my glasses for 5 full months now. The ironic part is they actually claim they have a "customer service" policy...where would that be is my question? I am very dissatisfied and am now going to attempt to call my MC provider and submit a fraud claim in hopes that I at least can get my money back. As for my very favorite broken REVO sunglasses(I paid $259 for!), I have little hope that I will ever see them again...what a rip off, they should be ashamed...karma will prevail, it always does.
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Norbert Kovago
December 5, 2008
Scam, Selling Waste Product/Defective Merchandise
I ordered a pair of Ray Ban Sunglasses (with free shipping). When I received the sunglasses, the frame was already damaged, I called DecorMyEyes immediately, they told me to send it back and they were going to exchange it, (they also promised, that they were going to refund the return shipping cost: $9.83, never happened) I sent it back the same day.
Meanwhile Stanley Bolds sent me an e-mail, claimed that their products are exactly as pictured, 100% authentic, brand new and wanted me to read the testimonials, reviews on their website. Certainly you can not find/leave any negative feedbacks on their website due to their controlling.
When they received my sunglasses, Stanley Bolds claimed that the item was 100% perfect and there was nothing wrong with that. Come on, why would I want to exchange my sunglasses for the same model if they are 100% perfect, that is just insane! He still refuses to admit selling me defect of quality product! I believe the reason why he did not wanted to admit the fault and exchange the sunglasses, because they are selling only manufacturing WASTE PRODUCTS!
Finally when I managed to talk to his manager, Jessica. She said if I wanted to buy an original, quality product, I should have bought it at retail stores, not from them, not through the internet. I was shocked. Thank you very much, now it is clear to me, the reason why their price is below the average retail price, because they are selling DEFECTIVE PRODUCTS! If I had known it, I would have never purchased those low quality sunglasses from DecorMyEyes. After all I also question the authenticity of their products.
When I claimed to refund all my money back, they hung up on me. They refunded ONLY 63% OF MY MONEY( they charged me 20% restocking fee, their free shipping cost me $17.36, plus they never refunded my return shipping costs). They should change their slogan, instead of 100% satisfaction or money back, you should read on their website 0% SATISFACTION AND 63% MONEY BACK!
DO NOT TRUST DECORMYEYES.COM, DO NOT BUY ANYTHING FROM THEM or they going to RIP YOU OFF, as they have done to me! SOMEBODY PLEASE DO SOMETHING TO CLOSE DOWN THEIR BUSINESS!
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