I really thought it ironic that DELL "gave me" an opportunity to rate a recent purchase. This happened to be the second AC adapter I had to get from DELL, the first was sent no charge and I paid for the second. I have been very unhappy with my DELL purchase. Refer to CASE # 166868909. My computer would overheat even with the fan on and I was told that since the 1 year warranty had just expired there was nothing that could be done. This on a computer that was barely one year old! My calls to DELL got nowhere. I was given no compensation and was told there was nothing the company could do. I am still convinced my overheated computer had to do with the batteries DELL had to recall. I recently purchased a TOSHIBA and will "badmouth" DELL any opportunity I can get. Your so called customer service was "customer no-service" in my opinion. I personally know why DELL stock deserves it's poor performance.