Dell computer corporation
Pennsylvania, USA

My husband ordered a computer from Dell while he was abroad on a short term business assignment. Our regular laptop was almost 5 years old and not working reliably anymore so we wanted a new one. I was going to visit him and take the computer for him to use once it arrived. SO I had a plane ticket booked. The computer was ordered July 12 and the estimated date came as July 31st. Seemed kind of odd as Dell we heard usually ships very quickly. Upon contacting them, they said it would be shipped early but that the extended date was there just as an estimate. I contacted Dell many times before the 31st and they told me there was a shortage of parts but it should be shipped by the 31st. he 31st came and no computer. I called again and they said it would be delayed by 1 more week until August 7th. I changed my ticket again hesitantly. They reassured me it would ship on the 7th. I called a few times during that week to see if there was any more progress on the computer but they could not provide me with any more info than the website gave me.

On the 6th of August, they actually called me to tell me it looked like it was going to ship the next day. I told them it had to since my ticket was for the 8th of August and I couldn't change it further without giving 30,000 more airline miles. On the 7th, I checked the status of the computer online and saw that the new estimated date was the 28th of August!!! I had no choice but to cancel the order and visit my husband without a computer. I didnt have time in that 1 day to go and buy the kind of computer he wanted. So he ended up buying a Sony Vaio abroad. When I talked to Dell to cancel my order, they admitted the shortage of parts crisis began in early July, much before we even ordered the computer. If I had known that, I wouldn't have ordered from them. They made no mention of the fact they were behind on orders. I will never purchase from Dell and would recommend others do not either.