I am sooooo upset with Dell. I several hours (well over 20) with Dell and I am so frustrated with them. I have a paper trail (thick folder) of all my correspondence with them. Dell Financial is awful too. They are part of Dell but absolutely clueless...Literally, "the left hand doesn't know what the right hand is doing" here. An attorney wants to take my case. Possibly a class action. I cannot tell you how upset I am. Where to I begin? First of all, I ordered a computer through an "alliance" they had. I was told that's the best deal. I found out it wasn't. I told them that I belong to AIA (American Institute of Architects) as well as the Nation Realtors group. Also, they faxed me the wrong order. I got someone's from Colorado for a completely different unit along w/ all of her personal information. I could not believe it; how careless of Dell. Also, they sent me the wrong size monitor and I had a deadline. I did not use the monitor, I could not even use the computer. I waited for another week or so; had to spend over $350 to use Kinko's computers (which I paid for), because Dell mixed up my order. On top of that, the Dell rep. told me to sign up for Dell Financial (I think he got a bonus for soliciting) and I agreed to it and told the guy that I want to pay in full. I rarely ever put things on credit. If I can't afford it, I won't purchase it. I told him that. Anyhow, he did not listen and he put me on a plan. I was charged more than what I ever agreed to and had spent soooo much of my time on the phone and computer. My attorney friend wants to take this case. Dell has close to $500 of mine. I have already exhausted so much of my time w/ them; probably during one of the worst times of my life too...so this compounded my stress. This was back in 2005!
Be careful with Dell; especially Dell Financial. They told me they would pay me back; I have the case numbers, etc. But they never did.
I do NOT trust Dell or Dell Financial.