Software downloads on Dell's sebsite. I tried to purchase a download of Microsoft Office Home and Student 2010 from Dell's website. The sales page clearly states, "Usually Ships: via email link within 30 minutes". NOT downloadable "via email link within 30 minutes". After several hours I finally got a "We received your order" confirmation via E-mail. After nearly 24 HOURS, Dell hasn't even charged my credit card yet. If you need the software ASAP don't trust Dell to help you. In my opinion, Dell is engaging in deceitful sales practices. Maybe "within 30 minutes, after several days, as we process your order like it was a computer purchase", would be more accurate. I had to purchase the software elsewhere and canceled my VISA card so Dell wouldn't charge me. Also, Dell’s customer service department has “banker’s” hours in my opinion. Don’t expect Dell's customer service to be there when you finally discover you have to cancel your order.

A year ago I bought my computer. I specified what I wanted and that I was an information junkie and did a lot of graphics. Having been a computer owner since Comador 64 and CompuServe and later took classes I felt like I could figuare things out. there is actually a thread of logic that runs things. I had to get Vista, which to date I have yet to find anyone who likes it. I even bought a book...step by step did not work. Finally I got some help when they realized that I did not own this computer in 2007 and that they should not keep trying to charge me for stuff that is under warrenty. I have now had the E-drive, motherboard, power source, and a fan replaced and my problems are not over yet. I talked to the tech. the other day and he said he wished I could force them to give me a new computer...THAT'S SAD!!!

just received my credit card bill and was charged twice for 1 renewal order. it kept telling me it wasn't upgrade yet so i tried again and now i am billed twice for one renewal.

Dell Computer's customer service is non-existent. My sister had a problem with her computer, she couldn't get on line and Internet Explorer wouldn't open at all. She got no program discs with the computer. After much effort she got Dell to send her discs to re-install Windows. I was helping her to install them, but I use Macs so had trouble getting it to open the discs. We called Dell to see how to do it, but the guy in India refused to answer any questions, he just wanted us to pay him $70.00. Then maybe he'd try helping. Sounds like blackmail to me. What kind of company can't even tell you how to install the system without being paid, after you've bought their product. I won't buy Dell, neither should you.

Terrible Technical Support. My computer had issues so I called and paid for support. The tech guy had me run a disc drive test which came out error free! He immediately said it was the disc and I needed two new discs because both my discs were bad. He then proceeded to try and sell me a host of other hardware and software products.

If I listened to him I would have not only had to purchase new discs but reinstall my operating system, all my programs and data. A total nightmare.

I was very weary of his solution and so I began doing my own testing and found it was a memory board that went bad. I replaced the board and all was well.

I highly recommend NOT purchasing a Dell because of their terrible support.