Dell Computer
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (35) |
|---|
|
Category: Electronics
Contact Information
One Dell Way, Round Rock, Texas, United States
Phone number: 512-388-4400
dell.com
|
Dell Computer Reviews
|
Lorelei Lambert
July 28, 2009
still not working rihgt after 3 trips to the shop
Still un able to down load software usb ports in front of machine sill do not work. Keep getting error alter when I try to down laod. I have not had worse troble with a computer in my life. I had notrouble with HP or Gateway. I know I will Never buy another Dell.
Very unsatisfied customer.
|
|
|
Leonard Reaves
June 29, 2009
Broken Computer
I purchased a Dell XPS 1710 laptop with 3 years additional warranty in 2007. In April, 2009 it started having problems. I spent over 40 hours on the phone with Dell service technicans doing what they told me to do. I asked for an RMA number to return it, but they refused. On two different occasions they sent technicians to my home to fix the computer, but it never worked properly. They finally allowed me to return it, but then said the part was on backorder (six weeks). Then they finally told me they would send me a new computer. That was almost a month ago. Still no computer. The website shows where the new computer was cancelled 3 different times. I can't get anyone at Dell to call me to resolve the problem. I'll never buy a Dell computer again.
|
|
|
soina cruz
June 19, 2009
either i get my computer or i just have to bring to court
i paid off my computer and its not shipped yet.
|
|
|
galaxy13579
April 29, 2009
No software support
Two days after buying a top-of-the-line Dell desktop I encountered a Windows Vista problem dealing with installation and removal of programs. The problem was with the Windows Installer program, part of the operating system. After talking with their level one tech, no nothing level 1 tech Agent (Rahul_195657): to supervisor (Sup_Bondada_56363): and finally a level 2 tech, (lost his name) each offered the very quick solution. I should contact Dell On-Call. It is a paid service that starts at $49 per incident as a minimum. When I threatened to publicize their actual response, the level 2 tech made one effort to solve the problem. He then explained that any slightly complicated problem needs to go to their paid service, even though Dell sold the Windows copy and Microsoft has no responsibility to support that sale. It was clear they felt no responsibility for this problem. This purchase of a Dell computer is probably my 12th purchase personally and countless purchases I have influenced. Rest assured that this is the last Dell computer I will ever buy!
|
|
|
no-mo-dell4me
March 19, 2009
tech support/customer service
I HAVE BEEN REPEATEDLY STALLED, LIED TO, PUT ON INDEFINATE HOLD SHIFTED TO DIFFERENT TECH REPS, IGNORED BY CUSTOMER SERVICE, REFUSED NEEDED ON SIGHT HELP, FALSLY ASSURED OF SUPERVISOR CALL BACKS.ALL BY DELL COMPUTER REPS & TECHS IN A COUNTRY FAR, FAR AWAY.I BEAT THE DELL COMPUTER INTO AS SMALL A PIECES AS I COULD AND PUT IN TRASH.I THEN BOUGHT A REAL COMPUTER A MINI MAC BY APPLE .LUCKILY THE MINI MAC LETS YOU USE JUST ABOUT ANY SCREEN, MOUSE/KEYBOARD PRINTER ETC. SO I WAS ABLE TO AT LEAST USE SOME LEFTOVER COMPONENTS.THE MAC HAS BEEN FLAWLESS.DELL TO HELL! robert m
|
|
|
Arthur
March 12, 2009
Awful experience
Customer Service Department Refused to fill my order. Suddenly, the order arrived. I promptly returned it as I had procured it elsewhere. The finance department vindictively filed a credit delinquency report for $8 shipping cost to return their product.
|
|
|
Sarah Deutscher
February 16, 2009
Misrepresentation of Hardware Required
I contacted Dell in Septmember to purchase more memory for my Dimension 8200 desktop computer. They told me that I needed to buy either ONE 258MB or 512MB Axiom Memory Card. I had to think about it for a few days since this was a lot of money and a few days later ordered it on line. I followed the online route to determine that I needed to purchase either the 258MB or 512MB card. I decided to purchase the 512MB card and the total cost came to $350. At the time I didn't notice embedded in the fine print is a 21 day return policy. Long story short, it's now February and I decided to finally install it (I'm not a computer expert) but opened my manual and was surprised to see that it states memory cards must be installed in pairs. I immediately called Dell and tech support told me that I can install just one. After 3 hours of being on the phone with multiple Dell tech reps finally the last one told me that I needed to install the memory in pairs and would I like to buy another card. I said "no" Dell made the sale stating that only one would be required. He said that he would transfer me to customer service for a refund. When I got to customer service they told me, sorry the 21 days is up. I explained to them that there was total misrepresentation of the product that was sold and all that they kept repeating to me is that is why they have a 21 day return policy. Unbelievable! They acknowledged that the product that was sold to me cannot be used unless I buy two of them (neither the sales rep in September or their website indicates this...both the sales rep said I needed one of them and even the website states 1x) but it doesn't matter...that's what the 21 days are for. This company is misrepresenting to customers.
|
|
|
mbtou
February 6, 2009
poor service
I rec'd a Dell laptop as a gift, it would not stay connnected to the net. I tried to fix it myself to no avail. I called DELL, was transferred 2 times adn then told their systems were down somoen would call me back in 1-2 hrs... no one ever called me back.
I called the enxt day, after going through all of the automated ptrmpts that are frustrating in itself, I was then transfreed 5 times and each time expected to repeat my story. No one tried to fix the issue on this brand new 4 days old laptop, I was told it was a software issue and software it not covered by the tech support I had to pay a fee. I said no, there is horrible servie i do not want the laptop give me a retrun authorization. Then I was told someone would call me back in 1 1/2-2hrs...I did get a call back from Customer Service tech support and he told me there is a 21 days suuport for a new computers..so is DELL running a scam trying to see who they can get to pay for extra tech support? The customer service is HORRIBLE...
|
|
|
barbara moyer
January 27, 2009
they lie
promised a t.v and printer .after you have paid for your computer. it has almost been ayear since i paid off my computer . they want tell you anything on the phone keep you holdingon this compny is full of lies.
|
|
|
Ian
December 17, 2008
Bad service
Dell ran a Black Friday special for their Inspiron Mini laptops. I ordered 2 of them on the same day (black friday). I got a ship date of 2 weeks out, only for them to make up some "BS" excuse and not ship the laptop.
On one order, they csent me an email stating that the order was cancelled because "there was a problem with the credit card processing". What problem. They debited my card at time of purchase, then issued a credit on the ship date. I guess that was the "problem".
It's the 15th, I'm still waiting for both my laptops and Dell is still bs'ing people.
|
|
RECENTLY UPDATED REVIEWS
LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
