Dell sold a computer for a price, then claim they are "out of stock" or over sold after receiving sales confirmation and phone calls stating otherwise. They called to let us know that the model ordered was not available with Widows Vista, but they would send the same, but with Windows 7 instead. Good customer service I thought, only to get a "cancellation of order" 10 hours after the phone call. Then no one will take responsibility for their inability to keep track their products. How this company is still in business is beyond me, but I will do my part to share my horrible customer service experience.

Let me tell you my nightmare with Dell Computers! I went on Dell.com on 11-22-09 to purchase a compuetr for my wife for Christmas 2009. I was impressed by their website and the option to create a computer from a list of components they had to offer. I used their step by step process where you could choose the mother board, drives, sound cards, monitors, printer so you could boost the performace of the computer from their standard store models...well you get the idea. I read up on all the info on all the parts "that took a couple of days" and went about creating the computer I wanted within the budget I had. About $1700.00. After I had placed the order they sent back a reply with an December 11 ship date.
About a week later I recieved the printer seperatly so I put that aside and waited for the computer. Now remember this...I put it aside for now. Still boxed.
About 2 days before the supposed ship date the computer was delayed to the 18 of December. No problem it was still before christmas I could wait. Their site said "in the fine print" That this could happen. So I waited.
Two days before the expected due date I got another delay sent for the 23 of December. I got nervous so I called the order support line. I talked to someone from "INDIA" and they said I should not worry that he checked the order and they had all the parts for the computer and nothing was back ordered and that it would be on it's way. I told him it was a Christmas gift and he said that he saw no problems with the order And what I ordered was a very popular item! I tell him NO IT IS NOT that it was a specialized order! He just ignores me. I waited again.
3 days before the due date I got another delay E-mail for December 29. Now everytime I got a delay E-mail I had to E-mail or call to comfirm I still wanted the order. I got back on the phone and explained what had happened so far. Another represenative from "INDIA" checked the order and said that it shouldn't be taking this long for it to ship and that it would be going out on the 29th. "Do you still want to continue with the order sir?" he asked. By this time I was pissed! I said yes because I already had the printer and told him I felt like they had me over a barrel. So now I had to tell my wife what was going on and that her gift would be late. No big gift for Christmas. We waited.
You guessed it another delay! back on the phone I went, same song and dance again.
THIS HAPPENED THREE MORE TIMES!
On the last delay somewhere near the end of january when the E-mail came saying I had 24 hours to recomfirm my order or it would be cancelled. I said SCREW THEM and went out and bought a store ready computer from BEST BUY and never called them or returned their E-mail!
My wife said shouldn't you call and let them know we are canceling the order? I said I'm not wasting my time with them anymore and besides if I don't reply they'll cancel it anyway. I'll just keep the printer which had already been charged to my Visa.
THE NIGHTMARE CONTINUES!
I hook up my new computer "I'm really no dummy with computers. I've changed hard drives and graphic cards many times with my old ALIENWARE computer. Great computer...had over 10 years!" Well...I hook up the printer install the software and run a test print...NO BLACK INK will appear! The cartridge is brand new! the color works but no black! I've had about 20 printers in my life...I know how they work and always got them to work. I go through all the manual steps to correct the problem...still no Black. I go on the Dell web site and try all the suggestions they offer...Nothing works.
I call support...The man from "INDIA" wants to go through all the steps with on the phone. Evertime you call them be ready to be on the phone for close to an hour or more and the first 20 minutes or 40 mins your waiting just to talk to some one. All suggestions don't work and he says I've installed the software wrong! I've installed and uninstalled stoftware thousands of times and never had aproblem I couldn't work out. He suggest he install the software online from his computer I give him access. I know this is not the problem but I let him do it anyway. After he's done he tells me to print a test page... Guess what! It doesn't work. Now he says It's because the black ink cartridge is empty. I laugh and tell him the ink is brand new right out of the box and that there is something wrong with the black print head on the printer. He says he will send me a new ink cartridge for free! I shake my head...I'm dealing with morons. I ask what if it doesn't work? He says that they will replace the printer, I said fine and slammed the phone down. I wait for the ink I know will not work now!
The ink arrives, I try it... It doesn't work. I knew it wouldn't. Back on the phone again. 45 minutes later they tell they will send another printer after I tell the man from "INDIA" the whole storey of what I've been through "I have to do this evertime I call because they don't know whats going on!" You think they would have all my info by now? Nope! So I pack up the printer with everthing it came with "Discs, Cords and Manuals" and wait for the new one to come in. It takes 2 days they ship overnight. I give the Fed Ex guy the old one and he returns it.
THE NIGHTMARE CONTINUES!
2 hours after it's delivered I open the printer...No Discs!...No Manuel!...No Power cord! ...Just the printer.
WTF! The guy from "INDIA" never said I should keep all the accessories. My rage knows no bounds! I say screw it and run to best buy to get a cord at least. They don't sell cords that will work with dell printers the the kid tells me "You have to get them from Dell directly! I swear out loud! and appologize to the kid and go home to call my friends at Dell!
Back on the phone...20 min later I'm telling my story again! The man from "INDIA" I can understand what this guy saying at least" tells me to hold. He comes back on and says they can't just send a replacement and they had to charge me for a $45.00 cord! I'm ripping now and tell him without the cord the printer is useless! and he then talks to his supervisor and says he can sell me it for his employee discount for $10.00 dollors! My mind is GOO at this point and I agree with this highway robbery!
My wife comes up later asked what happened? I tell her...She freaks out and says "GIVE ME THE PHONE!" She gets on and rips everyone she talks to "A NEW ONE!" It wasn't pretty! They finally agree to send another cord for free!
Now I've got 2 cords coming one I have to send back when it arrives. That's where it stands as of right now, don't even know if this new printer will work yet. What do you think?
I WILL NEVER! AND I MEAN" NEVER" EVER DEAL WITH THIS COMPANY AGAIN! AND IF YOUR SMART YOU WILL NOT EITHER! THIS STORY IS TRUE AND I SAVED ALL THE E-MAILS THEY SENT ME THROUGH THIS HELL RIDE! SO IF THEY WANT TO CALL ME ON THIS LET THEM!
Now I've got

Lately I have been disappointed in the way customer service has deteriorated across the country, but I've never been so disgusted by a company that I had to write about it. That is until my Dell computer ceased to work properly one day. First off i called Dell and stayed on hold for over an hour, I spoke to someone who informed me that I would be charged $69 for the help and then proceeded to fix the problem. I was told I needed to update my security software and so I did that as well. He said he would ship it to me and then call me to install it. I needed security at that time, but he told me he couldnt install the free trial version until 12 hrs had passed and that he would call the next day at noon. Next day, no call. I call again ( on hold for an hour and 23 min ) get to someone and explain that I wanted the trial version on because I wasn't protected until my software arrived. He put it on and I realized my printer did not work. i told him I had been waiting for over an hour and a half and he said nothing. I told him about the printer and we got disconnected. He never called back even though I gave him my number in case that happened. Two days later the same man calls and I ask him why he never called me back. He ignored the question and asked how my computer was working. I said the printer still doesn't work and again asked why he didnt call me back. He paused and then said he tried to call back which was an obvious lie. Could tell by the tone and no one called. Now he says I need a cable for the printer even though it worked before without it. Ok now my software arrives and I get the bill. I am charged $137 for the service instead of the agreed upon $69. I call again, on hold for an hour...5 transfers to people who know nothing about it. Three hours later, speak to a manager and he agrees to credit it back in 1-3 days. I go to install my software and it doesn't work. I call again, on hold for 2 hrs and am told I was recommended the wrong software and needed a different version. She tells me I need to send this one back. I purchase the new version and then ask her how to send the other back. Oh, that wasn't her dept so she transfers me ( on hold 48 min ). I get to the return dept and am told that i cannot return it because I opened it. What?? I told the woman I tried to install it and she knew I opened the package. Four transfers later I get to a manager and am told I will be credited for the wrong software. I ask about my other return regarding the wrong charge for the service call and they say there is no info on it. ( It has been a week now ) Ok...on hold for 4 HOURS with 11 transfers just to be told the info was in the notes all along. No one at Dell customer service has a clue and they purposely lie to get you to buy something or to get you off their back. Dell is by far, the WORST company I have ever dealt with in my life and will NEVER purchase a product from them again. I will tell everyone I know not to by Dell unless they have no life and enjoy hours of lies and frustration every time they need service. Please think twice before purchasing a product from them. By the way, I still haven't received my money back and my printer still does not work.

I bought a dell laptop inspirion 1440 from dell number the 800. BOY DID I GET TAKEN. For 3 weeks only got to use about 5 hours worth kept saying windows having problem etc. YO MANY TO TELL YOU. THE first 3 days it wouldnot work. I HAVE LOGGED IN OVER 8O phone calls to dell for tech helpand to come and get it. I WAS TOLD BY RACHAEL W> the untrutful person that sold it to me (SHE KNEW A SUCKER THAT I WAS WHEN I TOLD HER I KNEW NOTHING ABOUT PC.) TURNS out they sold me a CUSTOM MADE ONE THAT WAS BUILT IN 2007. SHE LIED ON FINANCING AND EVERYTHING. I HAVE NOTIFEID THE PROPER AUTHORITIES. NEVER EVEN GOT A BILL FROM THE FINANCE CO> TILL THIS WEEK OF OCT.@% 2009 WHEN IT WAS ALREADY DUE. I have a BRAND NEW HP 7 and dell co. got into it today. IT HAS BEEN HELL> PLEASE RESPOND IF YOU HAVE HAD THIS HAPPEN TO YOU .

Purchased a Dell Computer and the computer itself is fine, but those jerks at Dell gave my Credit Card number to Norton Software.
And Norton Software turned around and charged me a $60 dollar renewal fee without my permission.
Don't trust Dell with your personal information!