Dell cheated me from a promised rebate and gift certificate.

A dear friend recommended I purchase a dell computer. In December I purchased an inspiron 1721 laptop. I only had dial up service available so a laptop would let me do large downloads with wi fi. There were the usual start up problems with service packs destroying the operating system but the tech support got me through this (and the problem was with Word Perfect and Vista) and it works moderately well. But a perfect storm was brewing.

Fiber optics were finally coming to our road. My phone co chose to discontinue our local phone service unless we purchased a very expensive service. We shopped alternatives and contracted for local service and a high speed connection. These work well but we were under a deadline for changing our local service. No longer is it a flipping of a switch for fiber optics had to be installed. Could they hurry and complete the fiber work before the other company pulled the switch? Fortunately they could, and did with a crew that came from 400 miles away. Dummy here dropped my dial up ISP before they sent me my rebate and gift certificate�this also changed my email address under which I purchased and registered the computer.

I had purchased the laptop with a promised rebate and a gift certificate for registering and when they did not come I called (probably in early February) and was told it was too late to find out about the rebate and gift certificate. My request simply hit a dead end in customer care and I could not speak with a supervisor.

In July 2008 I heard about this web site and wrote to dell that they cheated me and before I make my complaint I felt they should have an opportunity to reply, they did. Same answer, �we can do nothing�.

I am free at last as the computer is paid for and dell financial cannot play �gotcha� with a �deferred finance charge� so I will freely tell one and all that If Dell wants to give you a rebate simply tell them �no thanks, just drop the sales price by that much. They cheated me and I will never buy from them again.

I purchased a Dell XPS M1530 July 11, 2008. On the day it arrived July 15, 2008 I had a problem with the computer and called Dell. A representative connected directly to my computer to update software and to correct the problem. He then talked to me regarding accessories for this computer telling me that Dell had on sale a digital TV tuner that would turn my notebook into a television on sale for $65.99 would I be interested. I said yes.

When the TV tuner arrived I was not able to install the tuner and called Dell, they told me I did not purchase Tech support and would have to pay additionally for someone to install this TV tuner. I asked for a manager to return my call and was told someone would return my call. Several weeks later still no call, I called Again in September and was basically told the same thing. Again no call. I put the tuner to the side and in when I had a computer tech person at my home asked if he would try to install this 'Digital Tuner' He looked at it and told me it was not compatible with my XPS M1530 and it WAS NOT A DIGITAL TUNER it was analog! It would not work after February even if it work with my new Dell notebook computer.

My issue with Dell is that they suggested and sold to me a TV tuner for my notebook computer (A DELL) that was supposed to be both compatible to my computer and Digital. Why would Dell sales and technical people who you should be able to trust for product knowledge sell something that they fully know will not be usable after 2/2009 (less than 6 months) to customers saying they are Digital Tuners?

I had just spent over $1000 on a top of the line computer why would they market obsolete product to consumer like me that trust they are being told the truth and depend on Dell for technical advise, product compatibility and honestly? They misrepresented this TV tuner as Digital and neglected to tell me it would be unusable after Feb 2009.

Although I am upset over this misrepresentation I am even more upset over the chain of events that follow the sale of this TV tuner. The facts are as follows.

Dell Computers sold me a product that was not compatible with my computer (this model was recommended from Dell and was sold to me as a compatible Digital TV tuner specifically for my XPS M 1530.

I called within the 21 day period and was told by Dell that I purchased the product and not tech support and that if I would have to install or pay to have someone to install this product. I requested and was told by Dell that someone would be returning my call. I was not given a case number nor did I realize I needed on the 1st call. I do however have names, dates time of call and phone records to substantiate my calls.

The main issue I have is the treatment I received (Customer service today) when I finally realized they sold me the wrong product and an obsolete product after I paid a computer technician to install the tuner.

I called Dell, I spoke to a total of 14 people in a 3 hour period being scuffled between sales and customer support. I was told there were no supervisors to speak to and I was disconnect 4 times (I believe on purpose) and had to call back a total of 6 times, I have the names of most of the representatives I spoke to, the time of the calls and phone records to show each time they terminated my call and I called back.

I have exhausted ever opportunity to resolve this issue with Dell and after 4 months of trying with no success have lost all faith in Dell and they have lost all future business they would have received from me and my family. I was told there are no supervisors to speak to, there was a language barrier as I believe this call center is in India and they have no desire to resolve any issue with American citizens.

They refused to give me a name, phone number, email address or physical address to communicate to any other department manager or executive from Dell. In plain English, which they apparently lack the ability to understand Dell sales person Emmanuel I Balmes was either not knowledgeable enough to recommend and sell products compatible with Dell Notebook XPS M1530 or Dell purposely sold me a product they apparently had abundant stock of and wanted to dump on unsuspecting customers knowing that it would be obsolete in Feb 2009 and misrepresent it to be a digital TV tuner that 'would make my XPS M1530 able to be a digital TV.

I welcome anyone from Dell that has the ability to resolve this issue, verify my claim, phone records and explain to me why customer service can hang up 4 times on a customer (if I was not disconnected on purpose 4 times then they must have serious issues with customer service phone line), transfer 13 times and lie to customers treating with great disrespect. In my opinion if the call center was manned with Americans or in this country we would have not come to this extent of disrespect.

It is clear to me that another country (India) cares nothing about American consumer issues or cares to resolve them and has no problem lying about or misrepresenting a product just to sell obsolete stock to unsuspecting American consumers.

I purchased my Dell Inspiron E fifteen zero five (I can't type the numbers b/c my keyboard is going bad) about 2 and a half years ago. Within 18 months, the battery was completely dead. A replacement costs around $ 240 and when I contacted Dell's technical support, they said that's average for a battery. I refused to buy a battery! Then, shortly after the battery completely died, the power cord shorted out and wouldn't work. Dell wanted around $80 for a replacement. I went on eBay and only paid $28 for the cord. Now, my keyboard keys are going bad. I can't use the five, six, CTRL, or Fn...so far.
I am so disgusted with these problems that I will never buy another Dell product...PERIOD! I have told all of my friends as well and I participate with all blogs that bash Dell products. My husband has had his Apple Mac for 8 years and no problems.

i bought a dell inspiron computer and 3 days later it broke down and wouldnt even start, afetr being put on hold for hours on end and being hung up on, bveing told that someone would ring me and a technicion would come to fix my computer im at my wits end, i am still waiting 3 weeks later for someone to fix my computer

I bought a Dell computer in April of 2008. Shortly there after I encountered many problems with the machine. The fan was making an awful noise. I called Dell and they promptly came out to my place of business and replaced the fan.

Two weeks later this new fan started making the same noise. They came out and replced the fan AND the motherboard. A week later the new fan started making noise. Noises that sounded like a drill from the dentist - loud! I had to lock the laptop in the bathroom while I met with customers!

In the midst of all of this, my computer stopped hybernating and the only way it would shut down is to hold the power button down. I called again and at this point (they tried to resolve the hybernating problem and was told they couldn't fix it), to my insistance, said that they would replace the lemon computer that I have. This was at the end of AUGUST.

I was promised many times that this new computer would be received the first few days in September. Then I was told the 8th of September, then 2-3 Business days more times then I can count. I have been given a 'special' number to call but no one has ever given me a call back when I have called.

I got a call sometimes, and then, nothing for over a week's time. I was given an order # and then was told it was canceled because of how long it has been. I got a new order number 10787791 and when I called their automated number said it was already delivered... December of 2004!!!

This special extension I was given, I was told if you call that number that someone calls you back within "1-2 hours" but like I said previously, to date, I have never received a call back.

I run a business and also take classes at a local University. And this doesn't account for any personal time that I use my laptop for. All I have ever asked from Dell is a computer that works. I have repeatedly been promised this replacement computer and constantly been lied to. They already have my money so I have no recourse in which to get what was promised to me and what was covered under warantee.

I called Dell on 10/1 to find out the status since my promised call of 9/30 never happened. I was on the phone for 2 hours, transfered 5 times and, after talking with a supervisor was HUNG UP ON. (This is not a new phenomenon, I have been hung up on 4 or 5 times now since this process started...I just now started to keep record of it.)

After a complaint to the BBB, the next night I had an email and voice mail on my home phone from an "Arun" at a new extension. I left a voice mail.

I received a call back 10/3 at my business where Arun proceeded to tell me that I would get my computer whenever it shipped. That is EXACTLY what I have been told since this process started!!! I was first promised a new computer at the end of AUGUST and it is now October!! He was rude and told me that I could not speak to anyone else, not a supervisor.

I was told that it was scheduled to ship on September 29th. The parts are backordered and he doesn't know when they will come in!!! And this is their resolution center??? I have NEVER in my life had such a horrible customer service experience.

The hours (I roughly counted them up, well over 30 hours worth) I have spent on trying to get a working computer could have easily paid for a replacement computer. Dell's employee Arun, who is supposedly a "Executive Support Resolver" told me nothing more then the lies I have been told up until this point by other Dell agents.

It is now October 14th, I have NO working computer and no one has contacted me since from Dell. They have my money and I have a computer that is nothing more then a paperweight at this point.

Please, do yourself a HUGE favor and countless hours of agony... buy a Toshiba, buy a HP, buy a Gateway... whatever, just don't buy a Dell.