Are you a California Resident and did you purchased a Dell Laptop Computer? Did you experience problems with it? Do you feel that you wasted you money? If this is you, steps can be taken to resolve your/our issues.

A. File Complaint with
Dell Computer(Inc.)
1 Dell Way
Round Rock, TX 78682
(512) 338-4400
fax(512)283-6161


B. Office of the Attorney General
P.O. Box 944255
Sacramento, CA 94244-2550
(916)322-3360 or (800)952-5225

C.The Better Business Bureau
1005 La Posada Dr.
Austin, TX 78752-3815
or a local BBB office near you at bbb.org

Please remember to save ALL copies of e-mails or written correspondance
IF WE ALL DO NOTHING NOTHING WILL HAPPEN !!!

SO DO YOUR PART!!! NOW!!!


PLEASE SEND THIS LINK TO OTHERS!!!
http://www.webspawner.com/users/cavsdell/index.html

My new $4200 dell computer does not work. I have spent countless hours with Dell trying to resolve the problems. Each time you call them you speak to a different person who has a different idea. I have reinstalled twice which means I have lost all my data twice, not counting the time when they replaced the hard drive which did nothing. Dell will not replace the system under any circumstance it seems nor will they give any timetable for replacing the further hardware. Now they do not return my attempts at contacting them. I paid extra for what I thought was a 2year at-home warranty which now is totally flawed.

Dell Computers will not honor attached 5% ad which was sent out. Although ad states "get 5% off all PCs" they claim it is only on select models.

I’m a Mac user and a confirmed one at that. But my “significant other” has always been a PC lover. So a few years ago when her desktop went up, I bought her a Dell Dimension 2200 and she’s been very happy with it.

For the holidays this past year, I bought her another Dell—this time a laptop (Inspiron B130). And after a mere few months, Dell has done what I haven’t been able to do in over 6 years: they made my significant other a Mac person.

Out of the box, the B130 wouldn’t load correctly, flashing an esoteric Windows error message. A call to Dell Customer Support IN NEW DEHLI, INDIA brought this response, “You did not wish to purchase software support so there’s nothing we can do.”

We told them that the computer was “non-functional” on initial startup, but that didn’t make a difference. Dell Customer Service was adamant that no matter what this was a software problem and software problem resolution costs $100 an incident if you didn’t buy the software support.

I intend to take this issue straight up the Dell management line to Michael Dell because it’s obvious that trying to get it resolved through normal customer service avenues is a waste of time.

We also discovered that the internal clock was wrong half the time. Dell sent us a detailed troubleshooting plan since there are several clocks in the computer and you have to figure out which one is haywire. So I guess that Dell’s idea of in-warranty hardware support means that the customer has to do the troubleshooting. We did it and duly reported back to Dell who sent us: 1. The wrong battery and 2. An invoice for the wrong battery. Another hour plus call to NEW DEHLI CUSTOMER SUPPORT resulted in an argument about whether it was or wasn’t the wrong battery. The battery on the main board has two wires and a tiny connector but the battery NEW DEHLI CUSTOMER SUPPORT sent didn’t have the wires/connector. After an hour on the phone, NEW DEHLI CUSTOMER SUPPORT informed us that we were right and that they would send out a replacement battery. Maybe this one will have the two wires and the connector.

Dell’s approach to customer service is abominable! A company that I had no reservations about buying from again managed to alienate me to the point where they won’t see another dime of my money. But, hey at least they did what I couldn’t do: they made my VSO a Mac person.

Rick
Sparks, MD

I am writing this letter to complain the quality of the Dell Computer products and the quality of the Dell Service.

I bought a Dell Inspiron 1705 around the end of July. Right after the product was delivered, I noticed the newly arrived computer had several serious problems. First, the LCD display contrast was way off. I noticed user could adjust the brightness of the LCD screen display. But we could not adjust its contrast. The problem became quite obvious while we were playing movies (with Window Media Player). The picture was too dark to watch while the brightness was lowered. And a layer of white fog showed up on the screen if the brightness was increased. The display brightness problem bothered us badly since we got a headache after working on the computer for more than one hour. As a result the computer is not usable at all.

I also noticed the audio output was not working properly. The sound from the build-in speaker was always muffled. The output sound was distorted and with very poor sound quality.

Additionally, I found a problem with the flash card reader. At the time I inserted the SD card into the flash memory slot, the system reported “some problem” with the drive. But the device manager claimed the flash card reader was “functioning properly”. The window explorer never reflected the existence of the drive.

I have been patiently working with Dell customer support team to resolve the problems (case # 144-589-172 and 145-093-076). Unfortunately, we are getting anywhere even three months after the computer was delivered. I have run the system diagnostics with the Dell support team and Dell technician for more than 10 times. I have updated the BIOS. I have installed several and different versions of device drivers. But, the problem persisted. Finally, Dell Support claimed the motherboard is defective.

It took another one week to see the Dell technician with the replacement motherboard. Unfortunately, the Dell Support delivered a refurbish board, and it was DEAD ON ARRIVAL. It even did not boot up after it was installed by the Dell technician, who decided to put the original motherboard back.

I call Dell customer support again complaining about the situation. I elevated the problem to the highest level possible. I was able to speak with Mr. Bernard Santos, who claimed to be the highest level manager in Dell. His title was “Manager of Support”. I specifically complained about

The quality of the Dell computer I received.
I paid the price of a new computer, and I got a refurbish board for the replacement.
The replacement board was dead on arrival. As a result I have not been able to use the computer for three months.

I spent more than three hours on the phone with Mr. Santos, and he hanged up the phone on me. I did follow up several times. My phone call was either transferred to an extension without attendance, or the line was cut off automatically. I could not believe the quality of the Dell product was so poor. And I could not believe the way Dell Customer Support treated their customers.

A week later, the Dell technician showed up with a replacement LCD display. I was told that Dell did not deliver another motherboard with the reason that Dell “had already delivered one motherboard, and it did not resolve the problem. It got to be the LCD display”. Obviously, they did not aware that the motherboard they previously delivered was dead on arrival.

The Dell technician successfully replaced the LCD display, but the problems persisted. The display contrast was still way off. The audio was still not working properly, and the flash card reader was still not functioning. I took a peek at the flash card slot. I noticed there were two pins inside the slot were bent and touching each other. I showed my discovery to the Dell technician, who agreed with me the mother board originally delivered with the computer was defective. That was the main reason why the video display, the audio and the flash card reader was not functioning properly. Blindly replacing the LCD display panel did not resolve the motherboard problem.