Dell Computers
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Category: Electronics
Contact Information
United States
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Dell Computers Reviews
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October 26, 2006
A classic case of a big company screwing over the small time consumer
We bought a dell printer, top shelf and when it was shipped it was a "refurbished" product. We called and questioned why when we purchased a new printer we received a refurbished one. They told us this was common practice and the printer was guaranteed to be as good as new. Well low and behold the thing would not print at all. After several phone calls and numerous hours on the phone we were told we needed a new part. We wanted to return the printer but they again guaranteed us that the problem was minor. A few days later we received the new part. The piece of crap still did nothing but eat paper and print out confetti. Again several days back and forth and literally hours and hours talking to someone in India and finally a service rep they again told us we needed to replace a part. It would be shipped overnight and we would be very pleased. Again we had just asked for our money back or the "new" printer we had originally purchased. No , no this new part will solve the problem. New part arrives, install, damn thing still doesn't work. Back to the never ending phone fiasco. We want to return this piece of crap right now. No no we will send a service rep to your house to correct the problem. A week later someone shows up , works on it for 15 minutes and tells us it's defective he will take care of it and we need to call and have a new one shipped, Gave us the information to relay with some numbers. Again several phone calls later a new one was on the way. It arrived with shipping labels to return the first one. All we had to do was affix everything and UPS would pick it up at our door. New printer arrives, again REFURBISHED!!! Unhook everything from the first one box it up nice and neat for shipment and hook the other refurbished one up and once again, the damn thing won't print. Several more hours on the phone and no one wants to deal with us. We request a full refund and are told because the 30 days has passed the can not give us our money back. We explained the situation, had them look at all the service, calls records, problem numbers etc. etc. Finally after several dozen more phone calls, literally we have spent over ten hours on the phone with these people they agree to return our money. We were told they were sending more shipping labels to us and as soon as they received both printers back our monies would be returned. Items shipped back and after three weeks low and behold no refund. After another hour on the phone we were told the monies were credited to our "paypal" account. This is where the funds had come from for this purchase. It has now been 12 weeks and we still have not received a dime. Several calls to paypal have assured us Dell has made no refund. My wife is in tears as she has a business to run, is sitting without a printer and completely ignored by everyone she is talking to al Dell. I have no clue what to do next other than try to take them to court. Can you be of any assistance to us at all? This is a classic case of a big company screwing over the small time consumer and saying too bad, deal with it.
Thank you
Dennis
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October 19, 2006
Overcharge
I wrote to both Dell Companies the one with the address of One Dell Way Round ROck, Tx 78682, and Dell Financial Services @ P O Box 80409 Austin Tx 78708-0409 in reference to being over charged by their Finance Dept Service. I told them that I am being charged for purchases and other debits between $35.00 and $48.95. When I purchased the computer laptop I was not told about any extra charges these extra charges is causing my account to be over the limit acording to Dell Finance. Each statement I receive from Dell has the over the limit charges on them. I've tried several times to talk with someone at each location but no one can tell me what all the charges are for. When I wrote the Better Business Bureau, and they contacted Dell the over charges was removed from my bill, after the investigation was over with the BBB Dell restored the Purchases/Other Debits back onto my bill causing it to be over the limit. When I received my october bill I noticed that an over the credit limit was on there in the amount of $50.73, and my bill is now up to $1570.77, the computer was only $1481.09 with everything included. The purchases/other charges is also on my bill in the amount of $35.00.
First I was given a price in the amunt of $1418.09, I paid into this account up to date in the amount of $512.61, but my account has not decreased but increased. When I called to speak with one of the finance services coustomer @ 1-800-283-2210, the first person I spoke with on 04-25-06 @ approximately05:37pm was a male who didn't give his name and he told me that I made a purchase in the amount of $47.00 I told the gentlemen that I did not make a purchase of anything so he couldn't explain to me why this overage was placed on my bill. On 04-26-06 @ 05:59pm once again I contacted the Financial Services @ 1-800-283-2210, and spoke with a female by the name of Kim no last name, who informed me that I had missed too many payments with them, which I had not. I sent all o f my cancelled checks to show that I was up to date with my payments. Once again Kim could not give me an answer or solution to why I am being billed for Purchases/Other Debits. I have been over charged over $200.00 with Purchased/Other Debits that no one can explain to me. I tried explaining to the Financial Services that I purchased this computer over the phone and was not told about a Dell Preferred Account.
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October 19, 2006
I urgently need an experienced, English speaking person
I have tried to resolve my NEW computer problem with Dell Technicians several times, in fact spending over 4 hours at one time with them. I was told by 2 different technicians that they would speak to someone and call me back with a resolution. However, that never happened! When calling again to speak with a technician and after their reviewing the notes on my calls, they tried to problem solve and were unable to resolve the problem. I am very, very upset about this situation. I NEED my computer and cannot continue to be without it. I urgently need an experienced, English speaking person to call me and resolve this situation. I ordered a Dell as I have relatives who work for Dell and highly advised as to their reliability and their service. However, I have not experienced adequate service in resolving this problem.
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September 13, 2006
Do not buy a dell computer unless you want to be ripped off!
I think it is important for anyone who is considering buying a Dell computer to know what they will experience if the computer does not work properly. I bought a XPS laptop computer. It did not work well from the beginning. It would shut down without warning and I would lose whatever I was working on. I began calling Dell Customer Support about 17 days after I received the computer to try and resolve the problem. Over the course of three months, I called 18 times with no luck. I asked them to please send me a computer that worked, to fix the one I had or to refund my money. I was told that they would not refund my money because it had been longer than 21 days since I ordered the computer. I explained that I began calling 17 days after I received the computer. It did not matter. The week that my computer was being built and shipped is included in the refund period. I was told that the warranty did not apply because the problem with my computer was a "software problem". (It was not a software problem, it was a defective motherboard). I reloaded Windows two times, and jumped through numerous tests, etc, and no one was willing to take care of the problem. Dell's Customer Service does not give you their name or extension so you have to restate the problem every time. On two occassions I was told that they would "escalate" the problem to a technician that would personally handle the case. They said that someone would call me and assured me "that the problem would be resolved". No one ever called. It was only after I filed a complaint with the Better Business Bureau that I received a call. This came after 18 phone calls and approximately 27 hours of my time spent on the phone with Dell Customer Service. After three months, they finally sent me another computer. BUT HERE IS THE WORST PART!!!!!! They sent me a refurshibed computer because they said that my computer was no longer being made!!!!! I told them that I paid full price for a new computer and could have saved several hundred dollars had I bought a refurshibed one. I also explained that when I began calling about the problem with my computer three months prior, the computer was still in production. Dell did not care. They sent me a refurshibed computer that I paid full price for with no upgrades!!!!! The new computer works better than the last one but still has some quirks. Since this has happened to me I have started talking to other people and have found numerous people that have had the same problems. I think people should know how they will be treated by Dell
DO NOT BUY A DELL COMPUTER UNLESS YOU WANT TO BE RIPPED OFF!!!! IF YOU HAVE A PROBLEM THEY WILL REFUSE OT FIX IT!!!!!
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August 31, 2006
I will never buy another Dell anything!
I also needed help from the customer service and I could not understand a word they were saying. I talked to three technicians and I was given the run a round and not only that one tech put me on hold for 1 hour and 30 minutes They even asked me to go and borrow some one else keyboard and try that and I finally said enough is enough. I paid for in home repair and I simply refused to unplug another cord and run up and down the road. I will never buy another dell anything!
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