On July 1, 2010. I ordered a power button for my Insprion 531. The CSR, Manish Bajaj, told me I would receive it on July 8, 2010. It is now July 8th-No part-no notification. When I go to my account online, there isn't even an order in the "My Orders" tab. I checked my email- no messages.

I chatted with a rep on the phone in the parts department, and he said that there was a problem with my DPA (preferred account) and that he would re-order the part.**NOTE-- As soon as I read that line, my messenger alerts me that I have an email from Dell. When I open it, it says that my order was cancelled on the 6th. It's now the 8th, the date the part should've have been shipped, and I'm just NOW getting notified.--**Because we were on chat, he advises me that he will have to call me to finish the order. Before the chat ended, he said that he could not give me the call but another representative would. I asked him how long it would take, he assured me of 3 minutes.

After 15 minutes of no return call, I called the order support customer service. I was on the initial hold for 33:58 before someone answered. Once she answered, she told me that there had NOT been a second order(the one I just placed via chat)for my part nor did they have any in stock. WTH?!?!?!

So I pose to her the following questions:(1)How can I place an order for an out of stock item? (2)Was the part out of stock on 7/1/2010 when I placed the initial order? (3)Why did I have to wait 7 days to get information that they didn't have it in stock? Shouldn't that sort of thing be in a system? What auditing info do they use? She wants to transfer me back to the parts department?!?!?!

I was highly PO'd. I told her that I wanted to speak to an American supervisor. She puts me back in queue for another 28+ minutes on hold, only to have the phone answered by another Indian woman, Ramya Partha Sarathi Rang, who was apathetic at best to my situation and holds back a laugh as she asks me to hold again.

I told her I refuse to end this call until my issue was resolved. After placing me on hold for another 7 minutes, guess what... She comes back telling me that she has miraculously found another part that would fit my pc. I told her to give me the item number, and sure enough, it is the same friggin number they kept telling me over and over that was out of stock. I called her out on it, and she said yes that it has now become available. (total BS)

I told her that the part should have been here today, I wanted it overnighted at THEIR expense. She then tells me they don't have overnight just second day shipping, and that it would not be shipped until Monday because they don't ship on Saturdays. I said, well today is Thursday, can't you send it out tomorrow. She not only told me NO, but said that it wouldn't be here until the 14th. Another 6 days I have to wait for a part that should have been here today all because they screwed up.