Wow, I noticed there was a lot of complaints about DFS, and I should of read them before opening an account.

Well, I opened a DFS Preferred account in November 2008. With this account I purchased a laptop for my wife's Christmas gift and a Sony DSLR for my personal gift. I never received a bill until January. My total on the account was almost $1300. I paid the account off in full in the first week of Feb. 2009.

We were out of town on the second week of Feb. and we have received at least 20 calls per day on our answering machine from DFS - all automated calls seeking to collect on a debt. Talk about harassment!!! On top of it, the account was paid off! So, that day we came back home, the phone rang. I answered it and it was some idiot from Inda calling on behalf of DFS. I advised him that the account has been paid in full over a week ago, and I did not appreciate the harrassment, and the SOB hung up on me!!!

At this point, I emailed Dell's customer service to file a complaint. 48 hours later, I get an email from a character named Romeo pretty much saying that I was late on my payment (I was not!), thus the calls. No apology was offered, and that SOB pretty much justified the jerk's behavior on the phone. I was FUMING at this point, and I started an executive complaint -- this was a mistake.

I sent an email to both [email protected] and [email protected], and instead of receiving a response from the Almighty himself, I get an email from an outsourced team that handles executive complaints (damn Dell, do you do anything for yourselves??). Some screwed up name that I can't pronounce, but she called herself Cathy. Next day, she calls me on the phone and we talk. The conversation felt genuine, and during the conversation I asked her "So, what is Dell going to do to mend relationships with me? Getting extremely poor customer service twice, I took that as a personal insult!" Then the conversation went sour. "Sir, your account was flagged as a late payment." At this time I blew up.

"No, it was not late! In fact, I paid it off in FULL!" Then she started to go off about DFS policies, etc. I had to remind her 3 times that this does not give DFS the right to treat their customers the way they treated me. She then finally said "Well, this whole incident was your fault, and Dell will not compensate you for your frustrations." Then she had the balls to email me a followup.

Well, I responded to that email and courtesy copied several other executives, including the president over North America and the company's CMO, and attached read receipts to the email as well. Never got one from her, but I did get some attention from the executives. 72 hours later, I get an email from Cathy saying that she can issue me a $75 coupon for my next purchase. I'm tired of arguing because my frustrations were worth WAY more than $75 (I demanded a 40%-50% off of my next purchase, or a substantial amount of credit). I felt that my frustrations were worth $75 TIMES the amount of times I was slapped in the face, but I was tired of aruging and accepted it.

I am going to close my DFS account and start making purchases on my trusty bank VISA. At least I know that the person I will deal with is local, and not in India. The only way that Dell is going to learn from this is either by bankrupting Dell, or forcing business to come back to the states by letting Pakistan and India go to war and obliterate each other.

Michael Dell is truly a coward, but a typical American businessman. No wonder why this country is in trouble financially.

I purchased my Dell Desktop in June 2008. After making my first payment online it has been down hill ever since. I made an attempt to make the second payment via the internet again, but the payment section of the website was not working or was down at the time. Because the payment was going to be early I mailed it to the P.O. Box at Carol Stream, IL. The payment came back 2 weeks after the due date. I made an attempt to make a payment online. Payment service online was not working again. I called the customer service center. After being on hold for more then 10min. I was transferred to person after person who did not speak english and who would read from a script. I am so mad with dell. After being on the phone with different non-speaking people for over 2hrs. Nothing was accomplished except the last person I spoke with did say that my account was reported to the credit bureau and had a late fee with finance charges added. I was so mad I was spitting fire. I hung up the phone and called the Canada customer service number in hopes of speaking to someone in english. First person to answer the phone spoke english but, READ FROM A SCRIPT. Are you kidding me? I told him the whole problem and I was clear that I wanted the finance charges and the late fees taken off my account because I did send out the payment prior to the 15day late fee and 10days before the 3oday pass due date. He put me on hold the next person to pick up the phone did not speak English and kept asking me for my name and address. I hung up. This same situation happened 4 more times. I am still trying to get someone to help me. The website is useless with making a payment. Even more useless are all those who pretend to know what we are talking about but have no clue and only read from a script. Dell needs to be held accountable for there mishandling of consumer complaints. I have sent complaints. NO ANSWER!! Hopefully this does not happen to someone else. Beware that if you do have an account pay that your payment gets posted and that you do not have to talk to a brick wall. Outsourcing not such a good idea if people want to pay their accounts on time.

I have used Dell in the past for personal use and my company set up a Dell Preffered account to buy new techonology. With that said I will NEVER use them again. I would rather pull out my teeth than deal with any of their customer service agents. As the technology buyer of my company I will be taking my technology needs elsewhere. Regardless if I made the mistake or they did they are impossible to work with. I do not recommend them to anyone unless you want a headache.

I am being charged an outrageous interest rate of 30% apr. When I signed up for the "Dell prefered account" the ripp-off interest rate was never disclosed. I have request a lower interest rate from DFS and was told by their reps that my interest rate would be reduced down to a normal rate. But as usual DFS reps lie through their teeth and I am still being RAPED by DFS and their outrageously high interest rate (no matter how good a customer I am or have been for the past four years!)

I made an internet request for a personal computer to be built for me in December 2007, I also opened up a line of credit due to the great promotion of a year to pay without interest. The order was placed the 5th of December and after waiting 2 weeks I attempted to track what happened to my computer. After much going back and forth, they said they would send out another but by then I was not happy with how I was being treated as a future customer.

I called them back to cancel but was told it was already sent out. They then told me to accept it and send it back, I knew I was not going to do this so when DHL showed up at my door over a week later I refused the package. Approximately a month later I received a bill for the computer, I write and I phone and they are telling me they do not have the computer. I tell them that is not my problem for I did not accept the computer.

I never received anything in regards to my dispute in writing after writing them. Not until speaking with representatives do I hear about the computer being missing. Which is not my problem.

Now I have debt collectors calling me at work and on my cell regarding this fathom debt. They will not listen, Dell will not listen, What can I do??? It is showing on my credit report and it is just not fair!!!