I ordered a TV from Dell Store on line, they said they couldn't deliver it on time, they were out of stock. I could cancel the order or wait. I immediately cancelled the order. Within twenty minutes they confirmed my cancellation with an email. A week later a local shipping company called to say the TV was in town, when could they deliver. I was out of town for a month, I had cancelled the order, no one was home to receive it. I told them to send it back. For six months I received harassing phone calls twice a day, 7 days a week from Bombay India, telling me I owed for the TV. I explained to them 100 times what happened, wrote letters to main office in Texas regular. They promised to stop the calls and straighten out their mess, they never did. After 5 months I got a letter saying I didn't owe anything but $191.00 in sales tax! Then they increased the phone calls for the tax on something I didn't buy. The people in Bombay have no authority, they are like robots, you explain you didn't buy anything, they say yes, and start their pre-programmed spiel all over again. Zombies. Never buy anything from Dell Financial!!

I got a computer through Dell financial services. I lived out of town at the time so used my friends name and address. Dell had my SIN number, my bank info, and my email address. I find out 2 months later that somehow Dell said that its not under my credit but my friends

After dealing with that situation I got an email from Dell saying its under me and that its not a problem. Few months later Dell phones my friend cause I missed a payment. They told him its under his credit and to go to the police and file a fraud report because I used his SIN number and agreed to put it under his credit because I was declined. Even tho After I got the computer, I bought a car, got a $1000 credit card and a $3000 loan from my bank because of my "Amazing credit for someone my age"

Long story short Dell said they fixed the problem but didn't, refuse to do anything about and also am thinking of getting a lawyer. Apparently my friends credit is screwed because of this and he can;t get anything on credit because of the balance on the computer. If Dell would have said they didn't fix the problem, I could of found a way to pay this off ASAP. And not have him go to the cops to file a fraud report so his credit can go back to normal. Frustrating.

I bought a computer from Dell last summer for 1815.77 and financed it for three months of free interest. Big mistake, as this means dealing with Dell Financial. I paid through Visa in full in Oct. of 2007. Visa paid Dell Computer. Dell Computer still has my full payment. Dell Financial (DFS) went into my bank account and took payments in Nov and Dec. Dell Financial won't trace this payment and backdate it. They are also rude to the point of being abusive. They just say they aren't Dell computers and blame me for paying the wrong company. I spent a lot of my time at the bank getting them the confirmation number and Dell reference number (at their behest) but they wouldn't do anything after I did.

I finally, after much frustration, found a Dell Computer rep. (it wasn't easy, but he was on the BBB website as a contact). He has traced the payment. He wanted the same information I had already given Dell finance. When he found the payment, he said it had been flagged by Dell Finance because they don't accept transfer balance payments. I guess they make more interest that way.

I am still waiting for this refund. Instead of refunding me the total, Dell charged another 1815.77 to Visa account. Apparently this was reversed and it should be in my credit card account one day soon. When they do refund it, I am supposed to pay DFS. For certain, Dell finance is going to try to charge me interest on the total as though I hadn't paid in full on Oct. 2. I am going to face months of problems. I have already received calls and a letter regarding my Januray payment.

I don't like dealing with DFS at all because they're so rude. I am probably going to need a lawyer to deal with the bastards. I've already spent hours and hours...

The moral of the story is don't do Dell. Not ever.