I bought a desktop from Dell that came with a $100 Dell Dollar Coupon good towards future purchases. Before the coupon arrived via email I also bought a Dell laptop; during ordering Dell assured me that the $100 coupon could be credited towards my customer account on arrival. They lied, and refused to use the coupon towards crediting my account, to the great upset of my wife. Also, the coupon came with no expiration date, and Dell refused to honor the coupon outside what they only verbally by telephone claimed was an expiration date that was never indicated anywhere with the coupon information they sent me. They lied to me twice, refused to honor the coupon or reissue another one in the interest of keeping a customer, and I'll never buy another Dell product.

Dell Inc. Respresentatives "Failed" to provide Technical Assistance to the Consumer, furthermore they refused to honor their existing Warranties or agreements with the Consumer.

I develop a Software Problem with my personal Desktop Computer at my residence, I required Technical assistance, by having a Technical Assistant; come to my Residence and "Conduct a Full System Recovery".

Dell Respresentatives "Refused" to provide any Technical Assistance and refused to send anyone.

I had to pay $ 200.00 Dollars of my own Money, to have a Technical Assistant from my former Telephone Company, to make the necessary repair, which took ( 1 ) Hour. The Software Problem was the direct result of a "Virus".

I then requested several times, by telephone, E-Mails and especially in writing Letters to Dell Inc., with no proper results.

I then demanded not only my $ 200.00 Dollars, I told them; since they refuse to honor my extented Warranty that expires in 2012. I want my $ 300.00 Dollars that I paided Dell Inc. for any future problems with my Computer.

I have filed many Complaints against Dell Inc., ( Attorney Generals Office of Texas, Attorney General of Florida, The Better Business Bureau and etc...

P.S. How about putting my Complaint on your Website, you apparently forgot or misplaced my earlier Complaint with Dell Inc.

Thanks

I bought a Dell XPS m1530 April of 2008 for over $1, 600 and after a couple of months, Vista started giving me problems so I had to reformat it. Turns out, the Drivers and Utilities CD didn't come with the wireless driver and I had to go online to download it. Ironic. Then in December, the s-video port stopped working. I talked to countless Dell representatives and they all thought they were brilliant enough to fix the problem but no good. One rep told me to just use the HDMI port. I figured if I spent $1, 600 on a laptop, I deserve to have it function for at least a year. I even bought a warranty that won't be expiring till April of 2011. So after school ended this past spring, I began battling it out with Dell. One rep finally offered to have the motherboard replaced and he said he was confident that would fix the issue. A technician came, was UNBELIEVABLY rude and after he left I found out he installed the motherboard incorrectly because all of the ports didn't line up with their slots. He had also completely scratched the underside of my laptop with his screw driver. On top of that, he damaged the CD drive to the point where I had trouble ejecting CDs. -- Oh, and by this point, the hard drive had also failed randomly so I was waiting for a refurb to arrive. This wasn't a big issue because I have an external hard drive that I bought just because my XPS was so unreliable. Though I lost some stuff, it wasn't too bad. -- I had to contact Dell again and requested a different technician to come. The second was really incompetent too but I think it's just cause he was old. By the time he was almost done, a screw and a plastic cover for one of the antenna were missing. If I hadn't pointed it out, he probably would've closed it up without the plastic cap, which keeps the metal on the antenna from touching other metal parts inside the laptop. Anyways, the s-video port still didn't work and my laptop was even more a mess. The plastics looked awful and the CD drive got even worse. I had to physically pull them out. I contacted Dell again and they said they could either have the motherboard replaced again or have the laptop sent to the Dell Depot. I said no to both because I had bad experiences with both technicians and I can't afford to be without my computer because my whole life is on it and I need it to do just about everything. Only after I threatened the representative did my case finally get escalated to the "highest department". The new guy gave me the option to have the laptop replaced with a refurbished unit and it would be of equal or better quality in every single way. A beautiful Dell Studio XPS 16 arrived. Too bad it's not all about looks... Upon turning it on, I already had problems with it and then when I finally got to the desktop, I realized that the video card was a down grade. Furthermore, this laptop's webcam doesn't always work when it comes to the Fast Access Facial Recognition function... And it refuses to install some apps and after it's been on for a little while, it stops opening apps. And it's also been disconnecting me from the internet. Well, it says I'm connected and that there are no problems but nothing internet related works. For some reason, this computer is also noticeably slower than the XPS. In addition, the AC adapter isn't always detected and programs CONSTANTLY stop responding and randomly close. There is also a lot of lag. The laptop doesn't even always successfully restart. It's been driving me mad. I contacted the Dell corporate office and they had an "executive technician" call me and all the guy did was uninstall Firefox, reinstall it and uninstall the webcam driver and reinstall it. The same problems persist. I finally decided to file a complaint against Dell to the Better Business Bureau because I want a refund and their business practices are ridiculously awful. I've been hung up on and disconnected by representatives even though I wasn't even being rude or loud. Calling back is a pain since the wait time can be forever. Overall, I've spent well over 30 hours speaking to representatives. I've spent countless more hours waiting for technicians to come and reformatting the laptop myself and re-customizing it to my liking (i.e. installing programs, changing settings, etc.). I've probably reformatted over 10 times.

On May 18, 2008, I placed an online order for a Dell XPS 630i. Having read numerous reviews both from Dell's 630i sales webpage, and third-party review sites, I believed I was investing in a high-quality gaming PC, backed by what I then understood to be Dell's reputation for quality that I had experienced in the past with a used Dimension 4700 desktop system obtained from eBay.

What I received looked good and at first seemed to perform well, until I began to discover that underneath the hood (and even outside it) Dell has been anything but honest with myself and their 630i customer base. For months now, Dell's own Community Forums have been inundated with frustration, complaints and questions from users who are finding out from their own experience--and research from fellow customers--that Dell not only misled them in what they saw in ads and understood the 630i offered, but were blatantly lied to. Repeatedly.

How did this happen? On the surface, customers are shown ads that tout the 630i as an "epic gaming rig" with two PCI-E 2.0 x16 (16 lane) slots, capable of certified Enthusiast System Architecture (ESA) control over case fans, LEDs, and overclocking by the user, and allowing either Nvidia's SLI-Ready memory in dual graphics mode, or ATI's CrossFire dual graphics mode. Added to this, LightFX 2.0 was proudly promised as user-definable "lightshow software" which would allow the user to further enhance and enjoy the externally mounted multi-colored LEDs existing in four places on the 630i's case, syncing with action in games and the tunes of their favorite music.

What many customers have learned after the fact, is that none of this is as it was advertised. The motherboard, an Nvidia nForce 650i SLI, has been modified by Dell, irreversibly limiting both PCI-E 2.0 x16 (16 lane) slots to 8 lanes instead of giving the user the choice of leaving one at the full 16 lanes; ESA control support is problematic due to the fact that the motherboard is not ESA-certified and an input/output circuit board has been added in an attempt to provide this certification, and SLI-Ready memory is not supported, despite an extensive option for it appearing in the 630i system BIOS. They discover that ATI CrossFire support is tied to Dell's 32-bit Vista driver software, preventing them from using Windows XP in this mode, or even 64-bit versions of Windows Vista. They are also told�after the fact--by Anne Camden of Dell Corporate Communications that a cut-down version of LightFX 2.0 will be released in the summer of 2008, then a little later that it couldn't possibly run on the 630i's hardware, to the truth that LightFX 2.0 simply does not exist and has been discontinued altogether, with no apology offered or attempt whatsoever to deliver any form of these promised capabilities.

Despite ongoing customer frustration at having been both misled and lied to through false advertising, case fans and LEDs that cannot be controlled accurately, and multiple beta versions of ESA software that fail to address these problems that shouldn't have existed to begin with, Dell refuses to admit any wrongdoing, and insists that customers should have "read the service manual" before buying to get the real facts about what the 630i contained. Dell continues to advertise what it doesn't deliver, shipping systems that often end up failing on arrival, and being added to a growing list of unwanted systems turned around and �recycled' back on their website for sale. Dell openly tells customers that they will "change the sales page to reflect the data in the manual", after their actions are called into question. Hardware problems such as the ever-blinking hard disk drive LED are identified and acknowledged by Dell, but remain unresolved, with no commitment as to when�or if-- it will ever be corrected. To add insult to injury, poorly trained XPS Desktop staff (publicized as being well-trained and capable in the technical aspects of the 630i), have given irrelevant and technically incorrect advice to customers, and/or simply read back sections of the user manual to customers.

It has quickly become apparent that the ongoing issues with the 630i are clear indications of much deeper and insidious business practices taking place within Dell's walls. Indeed, customers of the XPS 700 model desktop system became aware of this when they ran into similar issues with their system. However, instead of simply turning a blind eye to Dell's deceit, they insisted that Dell make amends for it, which after a year of wrangling, Dell finally did by providing a replacement motherboard capable of the very features Dell so proudly advertised from day one.

Despite Dell's minimal attempts at placating a slew of angry customers, what has remained is their failure to address the root of their business practices, making it all too easy to call into question the concern that upper management (including Michael Dell himself) chooses to continue ignoring�or finally address�what is, and will continue to be, a growing problem for Dell.

The only way Dell can resolve the problems with the 630i and make amends to their customers, is to provide all three of the following resolutions to all 630i owners:

� At Dell's full expense (and with no expense to the customer, including on-site service by a qualified technician), replace the 650i SLI motherboard with a new, unmodified and 100% genuine�and fully ESA certified--Nvidia nForce SLI motherboard, such as offered by the 680i SLI on up into the nForce 7xx series. These motherboards offer the features that Dell has clearly advertised, yet failed to deliver in their false and misleading ads for the 630i systems.

� Include LightFX software already present in the original LightFX/QuickSet software (already in use by other Dell XPS systems running on ESA-certified boards) as part of the reparations.

� If no software fix for the constantly blinking hard disk drive light is found, then Dell should provide and install on-site (again, without charge to the customer) a hardware-fixed front control panel board as described by Dell engineer Patrick Desbois.