Dell India is known to be very tardy in product support. The problem is that the Company does not beleive in retail marketing of spares and one always has to contact the call centre for buying spares/addressing any issues.

As far as the genuineness of the spares etc are concerned, the same is a good model, provided the company has the necessary infrastructure in place.

Dell India has a so called Infrastructure in place, which is atrocious to say the least. The same company, that is known all over the world for this business model, is a terrible failure in India.

I have to buy a battery from Dell for my Dell Latitude D 820 Laptop, which is under warranty. Incidentally, i consider myself as one of the aware users of Electronic systems, and know how to maximise battery life. The Battery of the system has konked off after two years of Service ! period ! thats okay with me, it can happen and i am willing to BUY one from DELL !

But thats the very problem ! Who do i turn to ? no retail, a poor customer support call centre, who doesnt seem to have any system in place to track the requests from Customers.

About three weeks back, i used the Website's online portal to ask for a quote for the Battery - the same went unreplied.

The last week, i called up the call centre. The Gentleman, talked in a glib manner...supoosedly took my request, and gave me a so called reference number in the usual sweet talk way...(the same way many cheap call centres in india work - all sweet talk and no substance)...and assured me that i wud get a revert on the quote the vey next day ! (the way these guys talk, eh ...thats mind boggling, they make u sit on top of the world with a bloated chest (its a different issue that later on u realise that he really took u for a ride )

My freinds and some colleagues had forewarned me that i should get ready for an ordeal if i have to get something out of DELL India - let me tell u - i am not asking something for free, am asking for something that i am willing to pay for. On the expected lines, no response from DELL at all !!!

Exasperated, i called up the call centre again today - again to be met with a sweet talking executive, who made me feel that i am the most important customer in the world, promising that she would just go across to the desk of the guy who is supposed to send me the quote and i shall have the revert asap.

Alas ! DELL hasnt responded even after 6 hours ! Am sure, as i write this, that no quote shall be in place even tomorrow !!!

My advise to fellow indians !!! DELL has got good products, no doubt ! but please beware of their extremely poor after product support (Many friends of mine and now me can vouch for that).