I have heard that dell is trash all my life. I never would have bought from such an irrisposible company. However, my grandfather bout me an inspirion as a surprise for graduation. I should have returned it or thrown it in the garbage before I even opened the box. Thankfully my husband is quite knowledgable about computers and has been able to manuever around every problem that has come up. Untill today. I've had the lap top less than 6 months now. My husband did a defragmentation of the hard drive. it fiished, he tried to bring up an internet page and the computer crashed. when he tried to reboot it, it will no longer read the harddrive; says there is no hard drive. Aside from losing thousands of dollars worth of software, I lost all my daughters baby pictures. I don't even want the computer anymore. ever. And there's still over 6 months left on the warranty. I'm absolutely done and what I would really like to know is how Dell hasn't been the target of a riot, to be honest, after researching other's complaints about the company. There's actually an "Ihatedell.com". I know the beter bussiness bureau is useless. I know american quality control is a joke. There aren't a whole lot of options to deal with such a problem. However it makes me incredibly angry to know that it's so profitable for Dell to take advantage of people who don't know any better. If the tech actually shows up tommorrow I'm going to tell him to make it read the harddrive that has all my data on it or i'm going to beat him over the head with it and he can take it with him. I don't want the POS. I'd ask for a refund but I know that'll never happen or they'd have been out of bussiness by now. Besides it's not like they can refund the last year of my daughters life since all record of it is probably erased.