Dell's service in general is bad.I 'll take it a step further and say that I am completely disgusted with Dell's Software dept. I had to buy a maintenance contract for a year and this is what comes with this paid service-total incompetence and lack of consistency. Every support person I've talked to in the software dept, has been rude, not returned follow up calls for the most part or called back on the wrong day, I have been bullshitted about their product knowledge...to the point where I was instructing the tech who was "helping" me with some issues on my 1545 W7 premium. I paid for a service where I have done 90% of the repairs and set up, etc. I have been talked to in the most abusive tone with an equally shitty attitude, very condescending and argumentative.
Years ago when a problem on my computer couldn't be resolved right away I was told by the support person they would research it and get back to me, which they would and would also be very reassuring that they were taking ownership of resolving the problem. Back then everyone I talked to was POLITE and PROFESSIONAL. Not anymore, just the opposite. I have been put on hold and forgotten, I have had to wait until the tech finished talking on his cell or his colleagues, totally ignoring me.
I am so disgusted with the service at DEll Ca. I used to be a big fan and told everyone to buy Dell. No more and never ever again. The last call I had with the software dept, was boarding on abusive, as have plenty previous calls have been.
The guy was rude, and instead of being patient with me and answering my questions, he ordered me around, like maybe the way he treats his wife?! He was a total asshole to me.
I have rebuilt all of my Dell computers, because of all the reasons I've mentioned about incompetence and also the Inspiron 15 are really low end, garbage that if you're lucky will last more than 2 years without any major problems with the hard drive or any of the drivers corrupting.
I know it is very trying working with the public and in a call center, so is the problem crappy training, lack of job stability, bad working conditions, poor wages? What is the problem these days that could possibly explain why my experiences have been so god awful?
I WILL NEVER EVER BUY ANY DELL PRODUCTS, again. Dell should pay me for all the crap slung my way by it's people and also for ME DOING ALL the REPAIRS, because I knew more than the guy remotely working on my laptop.
I am still so pissed off from my last service call, I could just scream!

Michael Dell, your company sucks but I don't think you give a shit, because you've gotten mega rich off ripping your customers off.

I have spent thousands of dollars at DEll...had I only known that it would all prove to be one of my worst investments in a company... DELL HELL!