Dealing with DELL for the last 20 months has been a nightmare.I the last 20months I have had 2 laptops and 2 printers... They swicth one from one dept. to another, get dropped calls, no phone call is less than 10 hours.One can not eat, take medicine or go to the restroom for fear of being disconnected and having to start all over.Even when you leave your phone number in case of disconnection so they can call back.That never happens, mind you they say TEXAS but are really based in INDIA.India personal will only be the people you deal with.To talk to someone in the USA they will e-mail them and the USA will contact you.That never happened.I have had to call them with problems 1 to 3 times a month for the last 20 months MADNESS!!! I was forced to buy expsensive warranties software and hardware that when it comes to batteries, power cords ect? are not included .My bill went from approx.900 and now is up to approx.$2, 500. They did send a tech to replace my mother broad 20 month they told me he can come many times. I don't need a room mates.Im not a business I bacically use it for online banking.I tried to make a video for my granchildren the video doesn't work .I contacted BBB about DELL. DELL agreed to send me a 3rd laptop because sending it all back was not an option.I agreed its coming on a month and have not received it or any contact from DELL. Im refusing to pay the bill.I printed a copy of the complaint to send to DELL FINANCAL ITS A BLURRED MESS !! So I guess ill need a 3rd printer... IM DONE!!!.JUST BECAUSE YOU CAN GET THE OUTSIDE IN PRETTY LOLLIPOP COLORS OR NOW YOU CAN CHANGE COVERS, OH HOW NEAT IS THAT( WINK) WHEN THE PRODUCT IS BAD AND COMPANY ARE CROOKS.