I sent my laptop in to Dell for a cluster of 8 dead pixels. My computer was under warranty and I was told that they would fix the LED screen and return it to me in two weeks. When I received my computer two weeks later the pixels were not fixed, however the plastic around the side of the screen was. I only had one week left on my complete warranty, so I called the company and explained the situation. The customer service representatives barely spoke any English and they were telling me it would cost $60 just to talk to a technician, even though I was under a full warranty. After a lot of fighting they let me talk to the representative (for free) and I agreed to send in my computer one more time. Another two weeks went by and I finally had my laptop back, this time with a pristine screen. Everything would have been just great if they didnt destroy my video card, hard drive, AND processor. Needless to say, my computer didnt work at all and my warranty had ended the week before. I called Dell once more and had to continue fighting with them to get them to understand that THEY were responsible for damaging my computer. It had absolutely no problems before I sent it in, as I have a $300 virus software that is wonderful and I performed scans frequently. At this point, they sent a technician out to my house (yes, for free) to look at the issue and he simply said "there' s nothing I can do. You need a new hard drive. Sorry." SO, I go get a new hard drive and have it installed but the problem is still not solved, as I have a broken video card and processor.

Another phone call to Dell, more yelling and fighting to talk to the computer technicians without paying sixty dollars, and two months of waiting later... they send me a new computer entirely. STAY AWAY FROM THIS COMPANY. They make the worst, most unreliable computers and they will refuse to help you if something goes wrong. I have NEVER had the disrespect to yell at someone over the phone but that was literally the only way I could get through to them to let me talk to the managers. Nobody, especially a college student enrolled in school like I am, should have to wait three months for a company to fix the problems that they created. This all started with something so simple like fixing a light on a screen.

I have Bought Dell computers since they first came out. I have always been a loyal customer. But, that is about to change. I buy on the average of 5 desktop and/or laptops for my family every 3 to 4 years. That ends today.
I bought a XPS M1730 from dell awhile back and i can tell you its a piece of junk. I am in the process of buying a laptop and a few desktops and I am happy to say it wont be dell anymore. Now if i can talk my boss into getting away from dell i can pull another 200+ computers from them every year. since I am the IT admin is shouldnt be to hard. BYE DELL wont miss you.

I got a problem with my Dell Inspiron laptop. First I called up the technical support and they asked for snapshots and all so I went to the Service centre as such. Then ppl discussing with the tecgnical support gave a quotation for 12, 700 and technical suport guy asked me take a laptop with not givin in service centre. So I took it back paying 12, 700. After that I mailed him with the snapshot of my bank transaction and no calls/replies from him for a week. I checked with technical support daily. They told after 5 days that it has re cretified. After that I paid again 14, 500 for Break fix warranty. Till now no calls from him. Each time I call the technical support and explain the same thing to every person and it has been escalated many times. Even though nothing is done. My money is also not refunded. Technician has not came to my place yet.

I was in process of purchasing an Epson 1900 printer from Dell this morning. As they did have all the ink in stock, they referred me to Epson site to see that I could get it there. I was on hold with the salesperson as she completed my order and was checking out the printer on Epson. THATS WHEN I DISCOVERED EPSON SELLS THE PRINTER FOR $299. I then went to Best Buy and it sells the same. What was Dells answer when sales Rep came back on phone? Well we have it in stock, Epson is sold out. Thats highway robbery, almost twice the price. If they had never sent me that link, I would have really been taken advantage of. I did not think to check the price elsewhere because I thought Dell was honest.

We have a Dell 948 printer and spend approximately $150.00 a year on ink cartridges. (This covers two black and one color every 5 months).We use our printer for home use and only when needed. These ink cartridges are only available from Dell and cannot be refilled to save money. Dell includes return envelopes to return the empty ink cartridges. In between uses, you can see that the ink level is lower each time the printer is turned on. I feel they could offer a discount when you return the empty ink cartridges to SAVE THEM MONEY!!! It is ridiculous.