I purchased a computer on Thanksgiving hopping that I could give it as a gift during Christmas. This "great holiday deal" was intended to be delivered on 12/14/2009 when I made the purchased. Excited I waited for the computer, and when it did not show I contacted Dell Order support's email which states "we will respond within 24 hours". 5 days later, no response; however I did manage to check on the automated site which states I should receive the computer by 12/21/2009 (a week later).

Well again on 12/21/2009 no computer arrived. I checked again only to find that it has been "updated" again to arrive 12/30/2009!!! How does it take over a month to ship a computer?! How can you advertise a computer for the holidays and not ship it before!? I expect that this date will be pushed back as well.

All attempts to call a representative ends with me on hold for 2 hours. When I spoke to a live person to cancel the order, they told me I had to receive the computer first, then return it for a 15% restocking fee!!!

I have already filed a BBB complaint, but does anyone have a similar problem, or know what else I should do?

My wife and I were so thrilled we were going to order a laptop for our son for Christmas. Researched and found a Dell we liked. Called and spoke with Dell order line and asked if there was any reason we could not rely on the laptop to be delived on time. We were assured everything was in stock and there was no reason we could not expect the laptop for Christmas. So with this assurance we went online and placed our order and payment. We watched it online and it had been scheduled to ship December 16, 2009. When on the 17th it still hadnt changed sent an email. Our reply, some automated response telling us to look online. but we could reply to that email and and someone would resond back in 24 hours. When that response did not arrrive called customer service order line. First person just read back to me what I read online, when I asked for her manager I got refusals etc until finally she put her manager on the line. Her manager told me he would place as a rush and saw no reason shouldnt make it before Christmas. When I asked for daily status he refused saying they were unable to provide such ability. But to call back the next day and check. So waited till the next day looked online status had not changed so called. This time the woman I spoke with Badge #87692 refused to allow me to speak with her manager until I listened to her whole dialogue which I had already read online. I had to insist hard to speak with her manager for several minutes until finally she relented and let me speak with her so called manager badge #106257 she again just read me the same I had read online and neither cared nor would she do anything about the situation. When I asked for her Manager first she refused, then he was out till Monday.

It has become very apparent that Dell doesn't care about its customers at all. Nor do they care what kind of customer service they provide. In this case they are unaware they have discuraged someone that works for an IT company and has a say as to what equipment we purchase for the hosting business. Do you think I would ever recommend Dell again with this kind of customer service? don't think so! Wonder how long before Dell comes crashing down with thier existing attitudes toward the customer.

My recommendation, buy somewhere else. Dell isnt worth all the trouble to buy and get delivery of equipment from.

I first called on Feb 26 and was kept on the phone for over 2 hrs. Tech support was to have an in home service rep schedule a repair visit. I had not heard from them so I called again on 3/27 and was kept on the phone from 7:30pm - 9:10 pm. The last rep placed me on hold at 8:15 and never returned to the phone. That was after she told me to get a flat head screw driver to open the computer up. If I wanted to go into that field of work I would have. Instead, I chose to pay for an in home extended warranty that Dell will not honor.

My name is Rahul bedi, was working with Dell Mohali from 5th Sep 2005 Employee ID- 864990 till November 22nd 2006 .After i was finished with my exit interview and got my releaving certificate i tried a several times to get in touch with the payroll department for my provident fund which till date i have neither recieved nor any steps are taken from the payroll department.Its more than 3 years now and i have no idea what to do.The worlds most admired company with over million people working worldwide cant handle an employe Provident Fund.I have now left with no option but to go legal and solve it personally.This is my last attemp towards getting my provident fund settled out of court.

I purchased to laptops in the past and was very happy with their service. my family and friends told me that over the years, their service deteriorated. I did not believe them, until now.

I ordered a desk top for my mother in late October 2009. The salesperson told me it would arrive Nov 12th. I called Nov 16th b/c computer still did not arrive. They told me I would get it in a week. i called November 30th at 430 pm. The person said they were having technical difficulties and to call back in two hours. I called at 8 pm. I was shuttled back and forth from customer service to sales and back. No one wanted to help me. One person said it was sitting in the warehouse but for whatever reason wasn't shipped. I asked why and she told me to talk to someone else. After being on the phone for an hour being tossed around, a Dell guy answers and says "customer service is closed. call tomorrow". I was furious. I told him i just want my computer, if you cannot produce a computer, i want my money back. He hung up on me. i called the next day, and miraculously guy said it's being sent to me today and i should get in 5 business days. yeah, right. I'll see it to believe it.
Obviously, Dell has too many customers that it no longer cares about keeping customers. Won't be buying anymore computers from them anymore.
Everyone, do NOT buy from Dell!!! you are better off buying ready made ones in the store.