I bought a 42 inch plasma in late o5, it started going off, but you could hear the sound. Then the pciture woulsd stall a lot.
I had bought an extended warranty and when they called to see if I wanted to extend it, I almost didnt. But I was told if something went wrong they would "send me a brand new TV" . So I did it.
2 days before the extended warranty expired I called them, told them of the probelm and they did send me a new TV!
But it has been almost 2 years to the date and this "brand new TV" is caput.
I think Dell knew about this problem and had a warehouse full of defective TVs. So if you had a warranty you got a brand new TV, but it was a TV they knew had a 2 year life at best. At least I got an extra couple of years out of it for the price of the extended warrantly.
Last night it breathed its last. We flciked it oin and off finally it came on for about an hour and it was gone.
Got a new 42 inch Samsung for $2000 less than I paid for the Dell.
I have had very good luck with Dell computers, 3 laptops and one on the way. at least 6 or 7 desk tops.
They should not be in the TV business.

My company purchased several computers from Dell about a year ago. We also purchased a one year warranty which we figured we could extend if they provided good service. About a month before the warranty expired, the power cord was no longer holding in place in the power port on the back of the notebook, so I called Dell to have the computer repaired. I was moving across the country and figured what better time to be without my computer. Wrong. I was told that Dell could only return the computer to the same address I shipped it from.

So I moved 2000 miles across country, called Dell, and the next day I had a prepaid box from Fedex delivered to my door, which I had picked up the following day. Two weeks later, no updates from Dell, and no returned voicemails, until finally I received an email from [email protected] or something like that telling me "Great news, your computer is repaired and below is the FedEx tracking" etc, etc, etc. I clicked the tracking number, and the nightmare begins...

The computer was being overnighted TO MY OLD ADDRESS, WHICH WAS NOT WHERE THE COMPUTER WAS SHIPPED TO THEM FROM, AND WHICH WAS 2000 MILES AWAY. When I called Dell, surprise, I got voicemail. I called until I got through to the one person who was in charge of my case. He instructed me that he'd handled everything with FedEx and my computer would be arriving as scheduled to the new address.

The following morning I checked the status and sure enough, my computer was on the Fedex vehicle and out for delivery, TO THE WRONG ADDRESS. I called FedEx and they had no record of any contact with Dell, and Dell was the shipper so only they could change the destination. After TWO HOURS of asking for a supervisor, asking for a supervisor, asking for a supervisor, I FINALLY got somebody to do a 3 way call to FedEx so I could hear the reroute and get a confirmation number from FedEx.

Amazingly, yesterday I received a FedEx package to the new address from Dell, and included was my hard drive. Today I received my computer. THEY SENT MY HARD DRIVE TO THE CURRENT ADDRESS AND COMPUTER TO THE OLD ADDRESS. INCOMPETENCE AT ITS WORST!

To add insult to injury, I'd been told by Dell that my computer was repaired and I was good to go. But when I opened up my computer there was a letter explaining that they needed to replace my battery because it was bad, but that the Dell battery for the Dell computer was not in stock. There was no indication of when I'd be getting it, and the number to call for questions went directly to Voicemail.


HANDS DOWN THE WORST CUSTOMER SERVICE I'VE EVER DEALT WITH.

I am writing to to complan about Dell.We bought a lap top computer from this company about three years ago and we have had problems from day one.The reason that i am complaning is that we made monthly payments to them and paid them on time my husband had last his job back in Feb of this year and when he did he decided to take out all of his 401k so that he wouldn't loose it.We took this money and paid off the balance that we still owed them back on April 3, 2009 and now we get this letter in the mail just this week telling us that they have took money out of our account on 10-26-09 and we didn't approve this becouse we don't owe them any money becouse they are paid off.I have called them and they keep telling me that they can't talk to me about this that they have turned us over to the Department of collections and ever time that have called them they put me on hold and i can't speack to anyone i am really getting upset about this becouse they have took money from my account and becouse of this now they have messed up our criedit and my account.I wont something done they aren't going to get by with this and i wont to no where my money went also if they didn't get it then why dose my bank statement show that we have paid the amount they ask for in full .This company has put me behide on my bill's becouse they keep taking the money out that we do not owe and my bank can't stop it from happening until we get in contact with Dell.Can anyone please help us.

I could not be more disappointed with Dell. I'm hoping I get through to "someone" about this, as I believe I was treated very poorly by Dell, and I hope this sort of thing doesn't happen to anyone else. This is absolutely the worst experience I've had dealing with any merchant, and I suppose I expect more from a company like Dell.

I placed an order over the phone with Dell for a monitor on 10/30/2009. The young lady seemed completely pre-occupied, and was difficult to communicate with. After handing over my credit card information for the monitor, she mentioned that since I was spending over a certain amount, I would be receiving a *free* copy of McAfee Internet Suite 2010. I have no need for this extra software, but I figured I would just stick it on the kids' machines and forget about it. Then she mentioned that a confirmation email would be arriving "within a few days", as this was a "manual" process. Yes, this did seem strange to me, but I've heard worse from sales folks in the past, so I shrugged it off. I was given an order number to referenced, and she mentioned that I should be expecting the shipment by 11/16/2009.

I received the McAfee Internet Suite the following week, but still, no email. I tried the order number given to me on Dell's site, and was unable to pull anything up. Fast-forward to today, 11/06/2009, and I also received some surge protector, which I did *not* order. I figured something had gone awry, so I called Dell's "Customer Service" department. I was met with an individual who promptly asked me for my order number. I handed it over, only to be told that the order number was incorrect... That order didn't even exist. To make matters worse, I was rather rudely instructed to "call back when you have a proper order number...". How helpful.

I then tried calling the "Sales" department, and after 3 times trying to connect to someone, was told that not only was no email ever going to go out from the original sales person, but *both* the surge protector and the copy of McAfee Internet Security were part of a separate, unauthorized order, placed by the sales person, using my credit card. Yeah, I was also charged for that *free* software, not just the surge protector that I didn't order... All for $90. Unbelievable! The order number that the original sales person gave me was bogus. It didn't exist anywhere, and yes, I confirmed it with her before I hopped off the phone with her.

I was finally sent my confirmation email, which contained *both* orders. The one for the monitor that I *did* order, and the one containing both of the items I had *not*. The order numbers weren't even in the same ballpark as the bogus one I was given. I checked my credit card statement, and sure enough, the $90 charge from Dell was there. I also noticed the estimated delivery date was 12/04/2009, not 11/16/2009, like I was told. I was instructed to contact the "Customer Service" department *again* to request a return authorization number. After another few tries to get someone on the phone, I finally spoke with someone who didn't understand what I was trying to fix here, so I demanded to speak with a manager. After stating my case, she did little more than give me an RMA number and a day that UPS will be at my house before hanging up on me! I am not kidding. They won't credit my account until 8-10 days after receiving the products I never purchased.

I am FURIOUS! Rest assured, I will be taking this all up with the Better Business Bureau, as I feel they should know about this. How could this company allow this kind of thing to happen? What kind of sham is this? I was lied to, charges were made to my card that I did *not* authorize, treated very poorly after the fact, and I've had it. It probably goes without saying, but I will *never* order from Dell again, and whenever possible, will share my aweful experience with anyone displaying interest in purchasing a product from this company. Be warned.

In February I purchased a laptop from Dell. Within a few days I began calling Dell because the computer was defective. I was transferred 13 times on one call, called over 20 times, each time I was connected to someone in India, who transferred me to someone else in India. While I was on hold, a recording told me that for an additional fee I could speak to someone in Northern America.

After I was cut off the last time, I gave up and sent the computer back to Dell with a letter explaining my frustration with their customer service and requesting they not send me a replacement.

Then I began to get statements and dunning phone calls from Dell Financial Services saying I owed them the cost of the computer. I wrote them several times and told them I didn't have the computer, they did and I owed them nothing. Last month I spoke to a customer rep in Financial Services who actually called me back and told me she had resolved the issue, my balance was zero and I would not hear from Dell again.

Last week I received another statement and Friday I got a dunning phone call. I called Financial Services again yesterday. I got a rep who could not think or speak anything but what was on her script. She continued to tell me I owed for the computer, I kept telling her they had the computer and have had it since February, she would go right back to script and asked me if I wanted to make a payment. I gave up.

Today I am writing the president of Dell because I cannot believe the level of customer service they have. It is outrageous. I am enclosing a copy of my return receipt for the computer signed by their employee on February 25th.

If anyone has suggestions who else I can write to I would appreciate it.