I have a rental property that I occasionally need to type a new lease for. I bought a laptop from Dell mainly for this purpose. I spend the summers in a 5th wheel and a laptop seemed like the perfect solution. I have a desktop at home and only used the laptop a few times prior to July, 2008. In July I attempted to type a new lease. This is when I found out I had a problem. It took about 8 hours to type 3 pages. The cursor was jumping all over. I called Dell and explained the problem to them. Dell said it sounded like a software problem aqnd software wasn't covered under the warranty. Dell suggested that I uninstall and reinstall the Mircrosoft Works program. I told the Dell employee I was 500 miles from home and headed in the opposite direction, wouldn't be home until late fall. I asked what he could do for me. After several phone calls and many hours on our cell phone (prime time)I finally got to talk to a technician. He ran me through a couple of test, one in safe mode and another diagnostic test. He concluded that it was a soft ware problem because I did not have the same problem in safe mode. Again it was suggested that I reinstall Microsoft Works. When I explain my situation that I didn"t have the CD's with me and no way to download the program, he suggested the library or perhaps a neighbor who was willing to let me use their ISP service. Neither of these were an option.

As last resort he said he could send me the CD. I saw it as the last resort but obviously he didn't and never sent me the CD. After many more phone calls and much aggravtion I put the computer away. At this point I didn't want to give Dell a chance to say I did something to cause the problem.

After returning home, I took my desktop in to have a new hard drive installed in it and told Patty the problems I was having with my Dell laptop. She said to bring it in, she would check it out. She has worked in this field for 7 years before starting her own business. I took the only CD's I had for my laptop and that's when I found out I didn't have the one I needed. Patty Checked out my laptop and suspected a hardware problem. I didn't want to void my warranty by having someone else fix it so I called Dell back. After spending more than half an hour on the phone with Dell they agreed to send me a CD. Since then I have starting using e-mail and found out I have the same problem with that. After spending more than 3 hours on the phone, explaing my problems to several different people, being disconnected twice, having to go thru Dell's horrible automated service only to have to repeat the same information several times and then once again when I finally got a human being to talk to, Tech #2 said he understood how I felt but there would be a fee for his services. When I requested the CD I was given a phone no and was told someone would help me with the installation--FREE--NO CHARGE. I was told the same thing when I talked to Tech #1. Either no one knows what the other is doing or they deliberately lie to me figuring I will just give up. Dell employees have given me a real run around. The one year warranty expires Feb. 17, 2009 and I haven't been able to use my computer for the main purpose I bought it for. It has caused me a great deal of fustration and anger. I told Tech #2 I had the same problem when trying to send e-mail. He then said it was not a software problem and Tech #1 was wrong but offered no solution without paying a fee for his services. He did suggest that I could take everything off and start over from scratch. I bought a "good" computer, not a cheap one, directly from Dell. I expect it to work. I didn't buy it so I could work on it (fix it) as I know nothing about fixing computers. I also call Dell's CUSTOMER CARE, that's a real joke, more run around. The Microsoft CD I received from Dell reads: For distribution with a new PC only. For product support, contact the manufacturer of your PC. I referred this to Tech #2. His explanation was that I did not pay for the CD, that's why I did not get one with my new computer but Dell will send you one if you're having a problem and it may be cause by a bad CD. Knowing this why didn't Tech #1 send me the CD??????

Tech #2 also told me that I didn't pay to have this program installed, Dell does it as a "favor" for their customers. Customer Care did clarify this some. Their explanation was that this program was a promotional item and it came with the computer. I DID NOT PAY FOR IT. I'm beginning to wonder what I did pay for. I am a retired senior citizen and live on a fixed income and can not afford to pay to have my laptop fixed. Every time I call Dell, they try to sell me an extended warranty. I tell them the same thing every time, "you haven 't honored my warranty, why would I want to spend more money on something you don't honor". Please check out the complaints by going to: www.ask.com, then type in complaints about Dell computers. If I had been aware of this information before I bought a Dell, I never would have bought one.

To give you an idea of how bad the problem is, it took 2 hrs. and 45 min. to type this and another half an hour to correct the mistakes I didn't catch during typing this. Hopefully I caught them all.

My husband purchased a dell lap top, called Dell they told him for $200.00 they would fix it. After sending him a box to ship it in, waiting for six weeks or more they sent the computer back...not fixed. After four hours and many people hanging up on us we discovered they took the $200.00 from my husbands account, now wanting an additinal $295.00, a new dell does not cost that much. They refused to credit my husbands account with the $200.00 they took from him. After trying to talk to someone most of the day, finally reaching a human they were willing to give him back $100.00 of the two hundred they took. Now I am from a family of 23. I just received a dell computer for Christmas. The better percentage of my family members own a dell. I would like my husbands full amount returned to him, as speedly as they took it from him, and I want to know where I can ship my dell computer, printer, etc. back because I refuse to deal with a company that trys to cheat someone out of a $100.00. If I do not hear from someone ASAP I will contact my lawyer and find out what my options are. With a company as big as dell I would think they could no. at least answer the phone, be a whole lot more cordial, and deal with their customers in a manner satifiying to all. I have owned my own business here in Wrangell for 15 years and if I treated people the way Dell has I would not be in business. I am so appalled by their treatment I don't know what to say. I am a Hadia Indian and know many, many people here in Alaska and I will not hesitate to tell everyone my story.

I ordered a laptop through Dell back in June for my son. My son will be attending his first year of college at an out of state school. The college he is attending had some minimum requirements for laptops. The college's I.T. Department supports Windows XP Professional. The laptop I built and ordered had Windows Vista but Dell assured me that they could change the system to Windows XP Professional. Dell waited until the beginning of August to advise me that they could not build the laptop as requested. After getting nowhere with Dell, I was forced to cancel the order. I still believed in Dell and started a new order August 12th. This time, I built the laptop with Windows Vista.

The estimated ship date was 8/24/07, still in time before college classes started. I continually checked the order status on-line. Each time I did, the status read "In production". I called Dell several times and each time was given a case number. Each time, they assured me that the laptop would be built and shipped on time. I called again August 23rd. Dell assured me that the laptop was going to be built and shipped by August 24th.

I called again the morning of August 24th. The voice recording stated that my order was in the "boxing" stage, which meant that it was being boxed and shipped. I got home later that afternoon and saw that I had a email notification from Dell stating that this was the "first" notification of a delay and that the laptop had a new "estimated" shipping date of August 31st. This is a serious problem as my son will be starting college without a laptop.

I have not gotten anywhere with Dell even though I have called over seven times and have spoken to seven different Dell Case workers. Each time that I talk to a case worker, they assure me that someone will be calling me back. I have yet to receive one call or help with this problem.

I placed a laptop, printer, and camera order with Dell in January 2009. Dell's sales representative quoted me the following: laptop for $715, camera for $65.24, printer for $49, and bag for $19, total with tax $933.76. The representative said that all the items were on sale, plus I could get an extra discount for being a college employee. I even open credit account with dell to get 9 monts interest free.

On 2/14/09 I noticed that I had been overcharged $867. They did not give me the products on sale, plus I did not get my college employee discount. My net total was suppose to be $933 and it ended up being $1, 800.

I made many calls, got transferred to people that did not care, many of them from India. I kept calling and calling, then I finally got a hold of the sales representative that I put my order with on 2/18/09. She said that she could see that I was overcharged, and that she was going to work something out with me. I never heard back from her. I spoke with her manager who later informed me that the sales representative no longer worked at Dell. I made more calls on 2/19/09, 2/21/09, 2/25/09, 3/6/09, and 3/7/09.

I have had various phone calls with the sales managers who kept saying that they were going to fix my account, and as of now 3/16/09 it still shows that I over $1700 vs. the $933.

I am a hardworking college employee with a Business degree. I was ripped off. Please inform people of Dell's sales practices. They advertise soo much to students and colleges, but do not hold to their sales advertisement.

I also filed a complaint with the Better Business Bereau's.

I will not ever buy a Dell's product. Horrible experience!

HI, MY NAME IS JAMES READMAN, I BOUGHT A DELL COMPUTOR FROM YOU OVER PAYMENTS THREW THE PHONE COMPANY, BUT IT TOOK 3 YEARS TO PAY OFF, AT 30 DOLLARS A MTH, JUST GOT IT PAID OFF AND THE WARENTY WAS GONE TOO, THEN THE MOTHER BOARD DIED, HAD TO GET IT FIXED, COST 400 DOLLARS TO FIX IT, ALL THINGS IN IT WERE BAD, SO NO WAY WILL I TELL ANYONE TO BUY A DELL COMPUTOR, YOUR COMPANY SHOULD PAY FOR THIS, AS WAS NOT MY FAULT, SO PAID LOTS MORE FOR COMPUTOR THEN LEAD TO BELIEVE, THE ONLY THING THEY COULD SAVE WAS HARD DRIVE, NOW TO ME THIS IS NOT FAIR, YES I WORK IN A BUSSNESS AND WE TREAT OUR CUSTOMERS GOOD SO THEY KEEP COMMING BACK, BUT WHEN THIS HAPPENS YOU LOST ME AS A CUSTOMER, WAS GOING TO BUY A NEW DELL TO, NOT NOW, U CAN PHONE ME, BUT DONT THINK U WILL, MIGHT COAST YOU MONEY, YES IF WAS RICH MAN WORK TAKE DELL TO COURT