Dell fucking sucks.! Their fucking employees are fucking idiots, , fucking retards. Their support is of a dip ship level and they fucking suck!!! Their so called supervisors are more clueless than the fucking robots that answer the phones. If you are a Dell employee and reading this, , , you fucking suck you stupid fucking retard. Get a fucking life. I hope you get back all the bullshit you deal out. How many hours of my life have you wasted. You fucking idiot. Someone should break every finger on your hand that you have used to hang up on me, , , over & over again. You fucking piece of shit. You clueless fucking idiot. You've left my computer inoperable then hung up on me. You said you would call me back to fix something and it's been 8 months now and no call, , , you fucking piece of shit!!! I wish you were near me right now so I could let you really understand where I'm coming from you piece of shit. Anyone else reading this and considering buying a Dell don't be stupid !! Don't be stupid !! Find someone nearby to build you a computer or another company to buy from, , , don't buy a Dell, , , you will regret it. My wireless phone bill was $200 above normal one month due to their incompetence and hanging up on me, , , and the computer still is not fixed, , , , you piece of shit Dell, , , you fucking pieces of shit working there. FUCK YOU DELL !!!

I ordered a computer from Dell on 5/17. This date was then set back 3 times the last being to 6/26. I talked to a customer service rep after the second delay. This person was obviously a foreigner and a bit hard to understand. All of his answers were canned, like he was reading them. the words were the same every time it was repeated. It was obvious that all he knew was what he was reading on a screen. He said the computer was in such demand that production could not keep up. Very hard to believe but even if true does not explain 3 delays. Is their production projection that bad? Several calls to service center after learning of 3rd delay netted same thing. Service rep and manager could not speak English very well. Read canned answers. You can't talk to anyone who can give you an educated answer. I canceled the order and will never use Dell again.

I purchased a laptop that has never worked properly. They never told me that there was an adapter or battery pack that had been recalled. after trying to get someone to help me for months and months...they led me on and then the warranty was up and they charged me $76 for an adapter that will not stay in my computer. I've tried it in other computers that are the same model number etc. and they won't stay in any of them. I sent it back and was told there had been complaints and they sent me another one and it does the same thing. I have tried for over a year to get a phone number for someone in Texas headquarters and keep getting India...SHAME ON THEM. Now they want to charge me for another adapter and it's only been 2 months. DELL SUCKS!

I ordered my Dell Inspiron 1525 notebook on the 1st of September, with the expected estimated arrival date of September 23. Although I wasn’t thrilled with waiting a couple days for the computer to arrive, I agreed, under the impression that it would be delivered within that reasonable time frame. I ordered the laptop for school and work, in addition to moving at the end of November, so this was a time sensitive order. I was notified the 21st of September (the day the laptop was supposed to ship) that the laptop’s shipment date would be postponed to the 21st of October, an entire month. I called Dell customer service and after explaining that I needed the laptop as soon as possible, was told that in efforts to make me happy they would be willing to give me a $25 gift certificate. I was told that the delay was caused by Hurricane Ike and some parts wouldn’t be available until a later time. Upon the 21st of October I was called and told that my laptop would be postponed yet again, for another month and would maybe ship to me on the 21st of November. Of course I will be in the process of moving, if not already moved, by that time. I called Dell, inquiring as to why it was postponed again. I was told that there were unforeseen circumstances. When I pressed as to why exactly, at this time Dell customer service told me they would transfer me, because they could only tell me was that it would be shipped November 21st. I was then hung up on. I called back, asking to speak to a supervisor and told that there was not one available. I asked to be placed on hold until one was. They refused and demanded I call back. I asked if they could call me back when the manager was available, Dell told me no. I told Dell I didn’t mind waiting for a supervisor or a manager. I was told it would take 45 minutes for someone to be available, I told them I didn’t mind. After convincing them to put me on hold, someone was available to speak with me within 5 minutes. The supervisor notified me that the color I had chosen for the laptop (Blossom) was unavailable. I asked why then, was I able to order it. She didn’t have an answer for me. I asked why I wasn’t told that the first time they postponed my order; she didn’t have an answer for me. I requested a discount (because I spent $25 on the blossom design, that now I wouldn’t have) she denied that. I asked for expedited shipping, and was denied. I asked to change the address for my shipment, and was denied. She then promptly tried to transfer me to someone else. I was on hold for twenty minutes before I hung up and called back. I spoke to a man who apparently heard I was calling for information and although I asked to speak directly to a manager, he refused and hung up on me, stating that it was “his right” to hang up on me if he wanted to. I called back, now highly agitated and spoke to a person who refused any discounts, refused to change my address information and strongly suggested that I cancel my order. Let me make myself clear, Dell has already taken my money, the laptop is paid for. The shipment date would be more than 60 days from the time that I ordered the laptop. The $25 gift certificate was only available online and only available on non-discounted prices, and I had to pay shipping and taxes. Dell, in the end, got more money out of me. I only agreed not to cancel the order and accept the gift certificate as long as the laptop was delivered in October. This was not the case. If Blossom pattern was not available, I should have been notified. I should have been waiting for information and given updates at the last minute. I should not be hung up on. I should not have been given attitude for a mistake that Dell committed. It’s rude, inconsiderate and a mark on the company. I only want what I paid for. I will not be suggesting Dell to any friends or family members. I am highly disgusted.

I planned to use a laptop for my trip on July 9, so I go to dell.com to buy a laptop as usual on June 24. I checked out and made an immediate payment by my credit card. Confirmation email was sent right after that. But I keep calling Dell customer service (CS) to have them make sure everything on time. They promised to expedite my order and call me back to confirm on these issues, but a call back never happened. I was still patient and kept checking the website for order status. Suddenly, i received an email said that my order was delayed, completely nonsense. I called them right away but receive a horrible experience. I call directly to the small business department, but they keep holding me with stupid music and pick up my call, verify info, ask for situation, then transfer to other people. They did that for about 4 representatives, repeating the same things, then finally hung up. I kept calling back, some of them behave really rude to customer. After I give them the service number for faster service, they transferred me right away without saying anything. The voice tone is completely not happy with me. That is unacceptable. That's for the service.

Here for the order process. I ordered it on June 24, with expectation to have it in hands on the beginning of July. But the estimated date for delivery is on July 17th. Can you imagine that? I don't know what they do in such that long time, 24 days for an order. I always bought things online and it took about a week to be delivered. I can promise and recommend to everyone that never ever do business with DELL until they get improved on customer service and order process procedure.