Today my plasma tv went to the half black screen. 2yrs after purchase.

To whomever concerned,

The purpose of this email is to lodge a complain against the service of one of your sales staff - Andrew Wee, extension number 8632166.

At the beginning, he promised to let me know if he can throw in something for me after I placed my order. My order is placed on the 13th of June and still no news even till Tuesday morning. So I have to make a call down on the 15th June to check what is the matter. It was then Andrew told me that the credit card system is faulty on the 13th but I still don't understand why he didn't call to let me know on the next day, which is the 14th of June. However he seemed rather sincere, carries a rather pleasant tone of voice and have prompt follow-up calls so I let it passed.

However after the order is being sent to the factory, I have to chase him for information ALL THE TIME and even though most of the time he promised that he will call back, he failed to do so. It literally feels like I have to make the whole damn computer myself as when I didn't have the ready information online, I have to call and check and wait for the reply which Andrew refuses to call back every single time. On the 22th June, when I asked him about the delivery date which isn't available online even after 3 working days, I had to make the call near to the closing time of your hotlines and it was then he told me he do not have the information and will let me know the next day. If you have to let me know the next day, you should had call and not keep the customer hanging and then make them call you in the end! And of course I still didn't received a call from Andrew the next day as well. Fortunately, the information is available online then. But that doesn't make it a reason not to call back.

This is my second purchase from Dell as I remembered the last purchase to be rather pleasant. I even recommended my friends to buy from Dell, praising the high service standards and the quality of your products (my laptop serves me well till this day). But this latest purchase is far from satisfactory. In fact this purchase left me full of frustration, I need the computer urgently and I placed the order way beforehand and now because of all those delays, I have to borrow from my friend just to complete the task. If this is the way you treat your customers, I can assure you this is the last purchase I would ever transact with Dell. And advising those around me not to do so as well.

Moreover, less hassle need to encountered from other brands, without the need of waiting for 3 whole weeks and needing to borrow a credit card or cheque book just to make a purchase. Prices are rather competitive as well, with the same or comparable specifications.

$1500 might seem nothing to you but it's an amount which I have to scraped and saved. I expect better treatment for that kind of money.

Feel free to check your call recordings if you have doubts in any of the points I made in this email. All the required dates are stated.

Yours Sincerely,
Megan Tan

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The WORST Company ever!!
I Had to deal with Dell Technical support over the phone. At the beginning I was told that I will be charged for this call £29. Ok, fine, if they can't provide free support. But that's not all! Ashish Mehrotra (guy form technical support) was trying to sell me thing, but I clearly told him NO. Obviously it wasn't clear enough. Couple days later, I received and email "DELL order CONFIRMATION"???? What order? I didn't order anything! I have sent an email to mentioned guy saying I didn't order anything make sure you don't charge. But no reply!
What do you think- I was charged another £29! Sent another email – no reply again!
When I tried to find out with DELL how I can get my money back, I was transferred from one department to another for 15 minutes (and of course I have to pay for all those calls!) with no help! The only think on the end I wanted is just to get to manager or to complaints department. NO CHANCE!! Absolutely useless!!

So I was left with no option as just to cancel my card before DELL will decide to charge me for £1000 or more. DON’T GIVE THEM YOUR BANK DETAILS as you might end up like me!

I have been unable to use my Dell gift cards for purchases. Starting Jan of 2008, I started to gift myself a $100 card a month. Some were E-Cards ($600), some were Hard cards ($1200) sent in the mail. All have no expiration date.

Around Dec of last year, I didn't receive my card in the mail. After two hours on the phone getting passed on from person to person, I finally hung-up and called my credit card company and canceled that charge. I continued to buy cards till I had $1800 of them.

Then I decided to use one... and that is when the trouble started. I took me over a week, hours of waiting on the phone, etc till they were able to correct the E-Cards. They assured me the other hard cards would work.

Two weeks later, when I decided to use the hard cards, I was able to use 2 of them and place some orders. Unfortunately, the orders went through, but the cards were later invalidated and my orders canceled. It seems they were invalidated by Dell. One order I was not notified, the other I received an email. After speaking with Sales, they were going to contact Dell Card Service and correct the problem. I also called Dell Card Service and asked them to follow-up with Sales. Neither of them did, although they said they would.

That was almost two weeks ago. I have called daily, e-mailed daily and generally gotten nowhere with Dell Gift Service (they say their tool to fix the problem is broken) and Customer Service.

Now, I go to check the balance on the remaining 13 cards at Dell's website, and some show invalid, some show $100 original balance. Unfortunately, the ones with a balance do not go through when I try to make a purchase. There is no expiration date on this type of card, yet they show as invalid.

I average an hour a day and have used all my lunches and breaks at work trying to resolve the problem. Those hours have added up to days, many minutes on my prepaid phone, and still no resolution. The managers I call are often there on site, but let my calls go to voice mail after holding for 20 minutes or so. Often I am passed around and then disconnected. I have told this entire story to dozens of Dell employees (Sale, Service, Gift card care).

Several employees promise to call back the following day regardless of the outcome, and have not. These people owe me for my time, my minutes, the sales discounts I was unable to use, and finally the frustration of getting the runaround. Why does Dell treat their loyal customers so poorly?

I AM A SMALL BUSINESS OWNER RECENTLY PURCHASED 3 COMPUTERS, 3MONITORS, 3 KEY BOARDS, 3 MOUSES, 1 PRINTER ETC...
BEST BUY PROMISSED ME 3 TIMES IN SEVERAL OCCASIONS THAT THEY WILL DELIVER THE BEFORE MENTIONED PURCHASE AND CHARGE ME FOR THE DELIVERY AND SO FAR THEY HAVE MISSED ALL OF THEIR APPOINTMENS IN THE CITY OF DOWNEY. BEST BUY OFFICE IS JUST A COUPLE OF BLOCKS AWAY FROM MY HOME. EVERYTIME THEY HAVE A DIFFERENT EXCUSE FOR NOT SHOWING ON TIME, SUCH AS THERE WAS TOO MUCH TRAFFIC, OUR OFFICE DO NOT OPEN UNTIL 10:00A.M. THEY DO NOT NEED TO GET INTO ANY FREEWAY TO DRIVE TO MY HOME, THERE OFFICE IS LOCATED WITHIN A FEW BLOCKS. I CAN GET THERE IN LESS THAN 1 MINITE DRIVE. THERE IS NO LAKES, OCEANS, RIVERS OR BRIDGES THAT THEY NEED TO CROSS. THE MANAGER TOLD ME IT WAS NOT GOIGN TO HAPPEN AGAIN ALSO THE GUY WHO HELP ME WITH THE PRUCHASE. UNTIL TODAY I AM STILL WAITING FOR THEIR DELIVERY.

BEST BUY IN DOWNEY, CALIFORNIA. I HOPE THAT ANYONE AT THE HIGH LEVEL POSITION OF BEST BUY CAN READ THIS MESSAGE AND REALLY ADDRESSES THIS ISSUE. AS OF TODAY BEST BUY IN DOWNEY HAS A BUNCH OF LOSSERS AND IRRESPONSIBLE PEOPLE WORKING FOR THE COMPANY.

IF ANYBODY KNOWS THE CALIFORNIA LAW /CODE FOR REFERNCE FOR MISSING APPOINTMENTS BY A COMPANY SO THAT I CAN SUE THIS COMPANY TO COMPENSATE ME FOR MY TIME LOST PLEASE POST IT.