I bought a 42' Dell Plasma TV. It worked less than 2 years. Dell's authorize service company 'offered' $1100 shipping plus $276 for fault isolation --- that's not even starting the repair! No service. No support. Don't buy a Dell - they don't stand behind their products.

I was married and we decided to buy us a new Dell desktop (in 2001) and my husband agreed that if we put it in my name due to him having shotty credit and mine being good then he would pay it off. Well when we separated he quit paying the bill AND he got the computer, I eventually got the computer back into my possession but now I had a bill that had not been being paid for months, so trying to keep my credit in good condition b/c I was young and still building it up, I started making monthly payments in an amount of $40, an amount that I could handle at the time, no big deal right? Well then Dell Financial Services sent me a letter stating that the amount that I was paying wasn't enough and they wanted more! I tried to explain that this was all I could pay. Eventually I became so fed up that I quit making payments to them, I know this was wrong on my part but then the HIGH interest rate took me over, they threatened to send it to collection, I made numerous calls telling them I would give them a considerable amount from my tax return to just resolve the debt and make it go away, they refused, so I tried to send them a dispute letter explaining my financial situation as a young woman, also having been basically screwed by an ex, and still no resolve not even a reply. Now it has been many years now, close to 8! I still receive calls on a very regular basis and I owe Dell Financial Services more than the computer could EVER be worth!! and I have NO idea how to fix this debt or my credit. Thanks to dell my credit is now shot! and I am newly married and want so badly to resolve this huge amount. Please help if you have ANY suggestions!

I ordered a dell computer and I had to under go a serious surgery and I am not sure when I can return to work. So I contacted Dell for 5 days finally got a hold of someone and they told me not to refuse the computer. and that under these circumstances should not charge me the 15% restocking fee. When I finally talked to a customer service they said not only would I have to pay the restocking fee but also pay so have it shipped back. If only had refused the package I would not have to pay that back, but worse then that they refused to take the 15% off. It's really nice to know that I'm doing business with a company would really could care less about people and more about the dollar. they even said they would give me a 35.00 discount if I keep the a computer. It's very sad when the dollar means more than anything else. also by the way it was a basic computer no add ons so there was no special things added to the computer just a basic model.

There is no customer service @ dell. save yourself alot of frustration and avoid them like the plague they are. i received a dead computer from them and entered dell hell. once they realized i wouldn't be willing to keep an expensive paperweight around my call was routed to india. this is a black hole but i'd much rather be in a real one. i was put on non-ending hold, sent from person to person and disconnected many times. it took hours and i felt helpless and completely ripped off. it's called the dell run around. i asked for a supervisor and that was refused. finally told one of them i'd be disputing the charge on my ax since they weren't interested in providing any customer service. they said go ahead. i did. funny how there was lots of customer service when they were trying to sell their junk. the agent at ax tried calling for me and she got the same treatment. now i'm going through more time wasted disputing the charge. i'm having to pay out my pocket to ship the piece of junk back. also, the bar code on the bottom of the dead computer had been rubbed off with an eraser. it was pre-owned and sold as new. save yourself some grief and buy from compaq, hp, ibm, or apple. funny but i help people by fixing their screwed up computers. i don't charge them as i feel sorry for them. most people are clueless. when a computer is unsalvagable i help them buy a new one. i use to use dell. ha. not anymore. i have a 90's era cheap little HP laptop that's still working great. i got it for $25 at a thrift store. just needed a little work. guess i'll be recommending them from now on.

A dear friend recommended I purchase a dell computer. In December I purchased an inspiron 1721 laptop. I only had dial up service available so a laptop would let me do large downloads with wi fi. There were the usual start up problems with service packs destroying the operating system but the tech support got me through this (and the problem was with Word Perfect and Vista) and it works moderately well. But a perfect storm was brewing.

Fiber optics were finally coming to our road. My phone co chose to discontinue our local phone service unless we purchased a very expensive service. We shopped alternatives and contracted for local service and a high speed connection. These work well but we were under a deadline for changing our local service. No longer is it a flipping of a switch for fiber optics had to be installed. Could they hurry and complete the fiber work before the other company pulled the switch? Fortunately they could, and did with a crew that came from 400 miles away. Dummy here dropped my dial up ISP before they sent me my rebate and gift certificate�this also changed my email address under which I purchased and registered the computer.

I had purchased the laptop with a promised rebate and a gift certificate for registering and when they did not come I called (probably in early February) and was told it was too late to find out about the rebate and gift certificate. My request simply hit a dead end in customer care and I could not speak with a supervisor.

In July 2008 I heard about this web site and wrote to dell that they cheated me and before I make my complaint I felt they should have an opportunity to reply, they did. Same answer, �we can do nothing�.

I am free at last as the computer is paid for and dell financial cannot play �gotcha� with a �deferred finance charge� so I will freely tell one and all that If Dell wants to give you a rebate simply tell them �no thanks, just drop the sales price by that much. They cheated me and I will never buy from them again.