I bought two PCs from DELL with up to a year to pay without finance charges. After approximately six to eight months I tired of recieving billing so I paid the balance IN FULL. Subsequently, while applying for a mortgage, I was told that there was a collections blemish being reported on my credit report (from DELL). After contacting DELL they stated this was in error that my account balance was zero. They said they would take care of it but only reported to the credit bureau the balance was zero, the collections status remains! Repeated calls to DELL were of no avail since they claim they are only responsible for reporting my balance and the rest is left up to me! Great way to treat your customers!

cheating us of our money. We payed off our laptop and couple months later they called us and told us that we're accumulating late charge fees. i tried calling all the different numbers to fix it but they have been throwing me in circles and everything i try or they tell me to do leads me in a big circle with a dead end. they wont stop harrasing us all day everyday

Warranty has been useless for me... Beware that battery warranty is only 1 year, despite purchasing 3 yr warranty. Customer service waits for warranty to elapse before they return complaint calls. Computer keys failed within 2 months, battery within 4 months, they have not yet replaced item stating that machines are only replaced within the first month. 3 xps dell computers in my family, all three developed problems in the first few months. I do not recommend to buy Dell Laptops.

I ordered my Dell Inspiron 1525 notebook on the 1st of September, with the expected estimated arrival date of September 23. Although I wasnÃ�¢??t thrilled with waiting a couple days for the computer to arrive, I agreed, under the impression that it would be delivered within that reasonable time frame. I ordered the laptop for school and work, in addition to moving at the end of November, so this was a time sensitive order. I was notified the 21st of September (the day the laptop was supposed to ship) that the laptopÃ�¢??s shipment date would be postponed to the 21st of October, an entire month. I called Dell customer service and after explaining that I needed the laptop as soon as possible, was told that in efforts to make me happy they would be willing to give me a $25 gift certificate. I was told that the delay was caused by Hurricane Ike and some parts wouldnÃ�¢??t be available until a later time. Upon the 21st of October I was called and told that my laptop would be postponed yet again, for another month and would maybe ship to me on the 21st of November. Of course I will be in the process of moving, if not already moved, by that time. I called Dell, inquiring as to why it was postponed again. I was told that there were unforeseen circumstances. When I pressed as to why exactly, at this time Dell customer service told me they would transfer me, because they could only tell me was that it would be shipped November 21st. I was then hung up on. I called back, asking to speak to a supervisor and told that there was not one available. I asked to be placed on hold until one was. They refused and demanded I call back. I asked if they could call me back when the manager was available, Dell told me no. I told Dell I didnÃ�¢??t mind waiting for a supervisor or a manager. I was told it would take 45 minutes for someone to be available, I told them I didnÃ�¢??t mind. After convincing them to put me on hold, someone was available to speak with me within 5 minutes. The supervisor notified me that the color I had chosen for the laptop (Blossom) was unavailable. I asked why then, was I able to order it. She didnÃ�¢??t have an answer for me. I asked why I wasnÃ�¢??t told that the first time they postponed my order; she didnÃ�¢??t have an answer for me. I requested a discount (because I spent $25 on the blossom design, that now I wouldnÃ�¢??t have) she denied that. I asked for expedited shipping, and was denied. I asked to change the address for my shipment, and was denied. She then promptly tried to transfer me to someone else. I was on hold for twenty minutes before I hung up and called back. I spoke to a man who apparently heard I was calling for information and although I asked to speak directly to a manager, he refused and hung up on me, stating that it was Ã�¢??his rightÃ�¢?? to hang up on me if he wanted to. I called back, now highly agitated and spoke to a person who refused any discounts, refused to change my address information and strongly suggested that I cancel my order. Let me make myself clear, Dell has already taken my money, the laptop is paid for. The shipment date would be more than 60 days from the time that I ordered the laptop. The $25 gift certificate was only available online and only available on non-discounted prices, and I had to pay shipping and taxes. Dell, in the end, got more money out of me. I only agreed not to cancel the order and accept the gift certificate as long as the laptop was delivered in October. This was not the case. If Blossom pattern was not available, I should have been notified. I should have been waiting for information and given updates at the last minute. I should not be hung up on. I should not have been given attitude for a mistake that Dell committed. Its rude, inconsiderate and a mark on the company. I only want what I paid for. I will not be suggesting Dell to any friends or family members. I am highly disgusted.

I placed an order for a 512 MB Memory Module with Dell parts.

On the web page, the module price was listed (twice) as 30.99 with an INSTANT SAVINGS of 4.65 and a subtotal price of 26.34.

I went thru the order process and, when checking out, discovered (too late) that the price was 31.00 (one cent higher than posted) and there was no INSTANT SAVINGS posted to the bill. I then called the dell parts dept and was told that the item was already in the build stage (remarkable since it was only ten munutes since my order AND the memory Module does not go thru the "Build stage"). She said my only remedy was to cancel the order and reorder the part again. Fat chance because the part would only come up again as 31.00.

I then contacted the customer service department and, basically was told the same thing. My other remedy, she said, was to receive the part, call for a return number and ship the module back to them.

All the way thru this encounter with Dell people, I was appologized to PROFUSELY by people in Bangladesh or India or where ever Dell keeps the bitch desk. My advice to all Dell purchasers is to bewhere of the bait and switch prices.