Computer shoppers interested in customer service and support and expecting it to be good should be concerned when purchasing Dell Systems. This is an example of a company whose outsourcing for services in the global marketplace has in my opinion ruined its servicability to it's customer in North America. My experience in resolving technical issues and a problem with sales were semi-complete in less than a timely manner (multiple calls, several people, long waiting times). At times we experienced greater than one hour waiting times on the phone, shuffling of our calls through numerous people and sheer frustration! Case in point, Dell laptop crashes, needs several technical advisers to assist in reinstalling all software from start; advisor recommends expensive $249 anti virus software which is sold over the phone and sent via mail for installation. After realizing during install that it was sent for the incorrect windows operating system, Dell customer support refuses to take software back and send correct version (never mind the advisor had to know what system was being used during the reinstall during technical support). This was the 5th computer from Dell and it will be the last. It is disappointing to see a company I once enjoyed doing business with (5 computers over the last several years)get reduced to the service level I have been experiencing. Despite returning calls back and forth on this issue over almost a month in time, messsages get left and when we return the call get quoted on how because it is over 21 days nothing can be done (despite trying to resolve the issue well before their 21 day rule for returns). My faith is completely lost in the ability of this company to resolve my issue. I don't expect any response other than "we tried in good faith to resolve the issue with this customer". Its okay I'll take my money elsewhere on my next purchase. RE order number 984340789.

I ordered my Dell Inspiron 1525 notebook on the 1st of September, with the expected estimated arrival date of September 23. Although I wasn’t thrilled with waiting a couple days for the computer to arrive, I agreed, under the impression that it would be delivered within that reasonable time frame. I ordered the laptop for school and work, in addition to moving at the end of November, so this was a time sensitive order. I was notified the 21st of September (the day the laptop was supposed to ship) that the laptop’s shipment date would be postponed to the 21st of October, an entire month. I called Dell customer service and after explaining that I needed the laptop as soon as possible, was told that in efforts to make me happy they would be willing to give me a $25 gift certificate. I was told that the delay was caused by Hurricane Ike and some parts wouldn’t be available until a later time. Upon the 21st of October I was called and told that my laptop would be postponed yet again, for another month and would maybe ship to me on the 21st of November. Of course I will be in the process of moving, if not already moved, by that time. I called Dell, inquiring as to why it was postponed again. I was told that there were unforeseen circumstances. When I pressed as to why exactly, at this time Dell customer service told me they would transfer me, because they could only tell me was that it would be shipped November 21st. I was then hung up on. I called back, asking to speak to a supervisor and told that there was not one available. I asked to be placed on hold until one was. They refused and demanded I call back. I asked if they could call me back when the manager was available, Dell told me no. I told Dell I didn’t mind waiting for a supervisor or a manager. I was told it would take 45 minutes for someone to be available, I told them I didn’t mind. After convincing them to put me on hold, someone was available to speak with me within 5 minutes. The supervisor notified me that the color I had chosen for the laptop (Blossom) was unavailable. I asked why then, was I able to order it. She didn’t have an answer for me. I asked why I wasn’t told that the first time they postponed my order; she didn’t have an answer for me. I requested a discount (because I spent $25 on the blossom design, that now I wouldn’t have) she denied that. I asked for expedited shipping, and was denied. I asked to change the address for my shipment, and was denied. She then promptly tried to transfer me to someone else. I was on hold for twenty minutes before I hung up and called back. I spoke to a man who apparently heard I was calling for information and although I asked to speak directly to a manager, he refused and hung up on me, stating that it was “his right” to hang up on me if he wanted to. I called back, now highly agitated and spoke to a person who refused any discounts, refused to change my address information and strongly suggested that I cancel my order. Let me make myself clear, Dell has already taken my money, the laptop is paid for. The shipment date would be more than 60 days from the time that I ordered the laptop. The $25 gift certificate was only available online and only available on non-discounted prices, and I had to pay shipping and taxes. Dell, in the end, got more money out of me. I only agreed not to cancel the order and accept the gift certificate as long as the laptop was delivered in October. This was not the case. If Blossom pattern was not available, I should have been notified. I should have been waiting for information and given updates at the last minute. I should not be hung up on. I should not have been given attitude for a mistake that Dell committed. It’s rude, inconsiderate and a mark on the company. I only want what I paid for. I will not be suggesting Dell to any friends or family members. I am highly disgusted.

I bought a laptop over four months ago. The tech support team told me the hard drive and optical drive were bad. But the ownership was not in my name (even though i signed up on their website when I bought the laptop) it took about 4 weeks to transfer the "ownership" to my name... that was about 3 weeks ago... now it has taken them 3 weeks to ship the drives to my house.

Everytime I call the manager is not their or "busy" the few times I am transfered I am on hold for at least an hour... sometimes 3 hours. I have been told about 3 times it will be 1-2 more business days... and about 2 times it will be 2-3 more business days... it adds up to be some times next year... DELL is the worst company... as of right now I am planning on getting anyone and everyone involved that I can... this is stupid... and I am fed up

If you know anything that I can do... news team, lawsuit, goto a dell store... anything... please let me know

NOW THEY WONT GIVE ME THE CORPORATE CONTACT ON THE CHAT LOG.

When I log onto the Net and click on my favorites Dell sends me to unrelated commercial sites. It's getting worse. I tried to contact Dell but could not find how to do that. I want Dell to know I'm making Fire Fox my search engine.

I purchased a laptop from Dell on 1/8/07. I also purchased a warranty against hardware failure until 1/8/11. My battery's useful life indicator shows the battery is losing its charging ability. When I contacted Dell and asked if I could get a replacement battery since the system is relatively new they informed me battery replacement is not covered under the warranty. I then asked if they could sell ne a new battery at a discount since I did purchase the extended warranty and they informed me they would not provide me with any discount. I have purchased many Dell products before and have stood by their company for customer support; however, I will reconsider purchasing a Dell computer in the future based on the above incident. The informed me the cost for a battery replacement would be $299.00. Dell only provides a 1 year warranty for its battery