In July I ordered this laptop. Shipping on it was delayed numeorus times by Dell. After it arrived and I set it up was initialy happy, but last week it crashed 3 times. I called Dell to request a return and was told I was 1 day beyond the 21-day return period. I asked to speak with a manager and was put on hold for over one hour. I decided to hang up and call again, but when I called back I found the call center closed.

I then sent an email to custoemr srvice, but still have not heard from them.

After that I checked the DHL tracking information and found that it actually shipped from DHL 2 days after Dell delivered it to DHL. Thus, rather than 22 days from the shiiping date, it was actually 20 days -- inside Dell's 21-day return period.

Today I called and asked again to speak w/ a manager. I was put on hold for over 45 minutes when the system disconnected me. I then called back and when they told me a manager was not available I refused to get off the phone until they put a manager on, so they finally relented. About 3 minutes into the conversation with the manager the system disconnected me.

I contacted dell tech support because my mouse- right click was not working. I was on the phone to a tech support person in India for 1 1/2 hours. He then disconnected me.My computer had more problems now then when I called. I called back, got another service tech person after being transferred 3 x. After 1 hour he said he fixed the problem.

Now my computer is corrupted. I can't access the internet.

It was 2 1/2 hours of slow torture, where I had to repeat myself 6x.

I called Comcast to see if there was a modem problem. They tried to resolve the issue but couldn't after 10 minutes. They sent a service person out out my house who spent 1 hour trying to fix the problem. They told me my computer was corrupted and I had to reinstall Windows. The problem with my mouse was that it wasn't working and I needed a new mouse. This was resolved in 10 minutes. They were totally professional.

I'll never buy a Dell again. Their tech people do NOT know what they are doing.

I work in a bar near Akron University and post a sign in the window saying "Do Not Buy This Junk" and that is where I hang my Dell catalogues.

Hard drive did not last 2 years. When home service replaced it he took my broken one and told me if I wanted it give him $80.00.

It took 17 1/2 hours on the phone with dell service to install programming.

Paid for but never got xp. When I did get it the disc did not work and I had to complain a lot to get another. In all I lost over 30 days use of my computer and 3600 songs installed for you guest it a Dell juke Box.

On August 1, 2008, I purchased my Dell Inspirion 1520 laptop online. I had just bought another dell back in March but accidently spilled soup on it. But, I was happy with my Dell (that I bought from Best Buy) and decided to get another Dell. I decided to just have one made custom for my needs and not what you can get pre-made in the store. Anyway, my laptop was supposedly sent to DHL on 8/7/08 and I paid for 2 business day delievery (which is extra) so it was supposed to be here yesterday on 8/11/08. So when it became late in the day yesterday I called DHL to discover that only a "label" was printed up and they had never physically received my laptop.

So I called Dell, (which I hate doing because 9 times out of 10 when you call the 1-800 number you get connected to someone in India who speaks broken English and who are typically extrememly rude. Since I ordered my laptop, I've spoken to 5 EXTREMELY rude, Indian representatives). So when I got a hold at someone at dell, which is also difficult to do because you have to go through an ANNOYING automated phone system, I was told I had to wait another "24-48 hours" to call back. So I called today and I was told the same thing AND my laptop is STILL at Dell when it says on my account that my laptop was shipped on 8/7/08 which was 5 DAYS AGO! I demanded a refund of my shipment and they keep telling me I have to wait until I receive my laptop, which seems it will never get here. I then said I just want a refund of my entire laptop but they told me I already have a "tracking number" for delievery and they can't do that EVEN THOUGH MY LAPTOP IS STILL IN THEIR POCESSION.

My advice to any future consumers: DO NOT BUY DELL. THERE CUSTOMER SERVICE IS WAY TO HORRIBLE AND TOO MUCH OF A HEADACE TO EVEN WORRY ABOUT THEIR PRODUCT. If something goes wrong with your laptop, you are so screwed if you have to call customer service.

In March 2006 I purchased a refurbished system from www.dell.co.uk/outlet site. The website states that 'All products have been tested and repackaged to Dell factory standards'. The cost of the refurbished machine without monitor was £774.03. This price includes a three year hardware warranty.

The machine has never worked properly. The hard drive cannot be formatted and the operating system has to be reinstalled every 60 to 90 days. I have re-installed the operating system many times which takes hours. I have spent countless hours on Dell's 0870 Technical Support Number.

Dell has now stated that these are software issues therefore chargeable for technical help, although one particular technician confirmed that the system was originally returned to Dell due to hardrive failure. Whilst speaking with another technician I couldn't help but feel that they were aware that the machine was probably faulty but simply kept re-assuring me that the system had a three year warranty, and in this occasion to reload the operating system again.

I stopped contacting Dell through embarrassment when they said it was a chargeable software issue. I continued reloading the operating system on my own when it failed. The problems with the machine although called software issues are directly connected to hardware i.e. not being able to format the hard drives.

I would rather Dell simply collect the machine for repair than waste their time and my time supporting a faulty machine. In September 2007, I complained and Dell finally collected the machine for repair. The machine was returned three weeks later. The hardrives and motherboard had been replaced.

The machine worked for three days then would not boot up at all apparently due to faulty RAM. After several more telephone calls to Dell it was arranged that a technician would visit in order to repair the machine. I booked another day off work. The technician arrived without the correct replacement parts. He was unable to replace all the RAM and replaced only one stick of RAM when the machine has four RAM sticks, simply guessing which stick of RAM may be faulty. I heard him speaking with the office stating that he was unable to replace the RAM as he has not been supplied sufficient RAM. The office advised him to simply replace the one RAM stick and CLOSE THE CASE (I couldn't believe it).

This has not rectified the problem. I complained to Dell who offered to replace my system with another refurbished system. I declined after the ongoing problems with this system. I was then offered a new machine but after looking at the details it was a much lower specification. I declined a downgraded machine. After many more phone calls to Dell they have offered a refund less Ã�£175.00 for the VAT, stating that this money could not be reclaimed.

I declined, as I should not be liable for the VAT as the system should not have left the factory faulty in the first place. Dell then advised me that under these special circumstances they were prepared to offer the full refund and arranged for the Dimension 9150 to be collected on 14-12-2007. I took another day off work for the collection of the machine. Dell never arrived to collect it, did not advise that they would not be coming or offer any explanation for not making the collection.