I ordered a Latitude XT tablet online. After calling to confirm shipping details, I was routed to the Verification Department. There I was told that they could not verify my account therefore could not use it as a means of paying. My order was then canceled and I was told there was nothing I could do. I then proceeded to order online using my Dell preferred acount. That order did not go through and the representative I spoke with said they will have to "refresh" my account which means they would cancel my order. At that time I decided to call Dell financial services and cancel my business account as I cant use it. I was told that they have a hold on the account and cant do anything. I told them that I no longer want this to show up on my credit as I cant even use the credit anyway. I was told that they cannot do anything about it and the account will be left open and on hold.

I purchased my Dell Inspiron 1720 Laptop with the wireless router and wireless printer back in March/April. Immediately I had major software compatibility issues between Windows Vista and the wireless printer. In addition to that Windows Vista made the computer screen flash and does other crazy things. I called Dell Customer Service to fix the problem and was on the phone with a very, very, very hard to understand rep for about two hours!! Eventually the problem got fixed by the person taking over control of my computer through the internet.

Well after the rep "fixed" my printer problem she created a new problem for me. I kept getting error messages recommending me to shut my computer down. Also if I left the computer on and didn’t return to it for more than 45 minutes or so it would apparently "shut" itself down and when I tried to start it again it would come up recommending starting in "safe" mode because it was shut down improperly. Once again I found myself on the phone with tech support for waaaaaaay too long with another person who was seriously hard to understand again!! I got no where with her because she didn’t know what she was doing and sounded like she was reading solutions from a computer screen or something. I couldn’t stay on the phone with her after and hour or so because I had to tend to my two children under the age of 3 yrs old! I called back and finally got so aggravated again because AGAIN the Dell tech support person was so hard to understand that I demanded them to return the system completely.

They agreed but then called me back to try and convince me to keep the thing. I said only if they send me a new one and take the old one back. I was hoping I just happen to get a "lemon" computer or something. Well the new one arrived and same problems!! printer problems, self shutting down, hours on the phone wasted with tech support who are very hard to understand because they speak very broken English (they are out of India apparently). I had no time to deal with tech support at this point and needed a functioning computer for school and work so I had to pay my techie friend to come and fix it for me. Finally that did the trick and the computer worked. Even the wireless printer worked.

By then Dell Customer Service called me to check and see how my experience went with their tech support and I unloaded to him all of my on-going problems. I demanded I be credited some money off of my system due to my horrible experience and due to how much time I literally wasted on the phone with Dell tech support. If I am to keep this Dell computer it needs to be worth my while as a customer. The representative said he would get back to me after he got permission from his supervisor for the credit.

Well this rep went out sick and did not call me back after days passed by!! I left two messages on his VM (which did not say he was out sick by the way) to ask if I would indeed be receiving my credit. In the meantime my first statement arrived for payment on the system and I was NOT going to pay it until I heard back from the rep about my credit. Because if I was not going to be receiving the credit I had told him I may just return the computer for good

I then called another Dell rep to tell him I had not heard back about my credit after repeatedly leaving messages. He then got in contact with the original rep and finally the original rep called me and told me he was out sick and apologized to me. By this time my payment would have been considered late and he told me "don’t worry" just pay two months when I get my next statement. I said fine. He told me I was granted the credit that I requested.

Next thing I know and before my next statement came, I get a call from Dell Credit telling me I need to pay my "late" bill!!! What the heck!!! I tell the Dell credit person that I was told not to pay it until next month's statement. She said to avoid a "late" charge I should pay over the phone right now and that they would even waive the pay-by-phone charge for me. WOW. Aren’t they great? At this point I say fine Just to get her out of my hair and I pay by phone.

Well I receive my next statement to see a "late" charge on there. OMG I scream!!! I call Dell credit and they remove the fee after I tell them the story.

I receive my next statement and send my payment out on June 6th. It was due June 10th. Enough time to go from Pennsylvania to Illinois. Apparently they did not get it (or did not post it) until June 12th. And there is no grace period apparently. So I get ANOTHER late fee. I promptly call Dell credit to complain and demand that the late fee be removed. They then tell me that they are only allowed to remove one late fee within a 12 month period. I am furious at this point. I explain to the Dell credit rep that the first late fee removal should NOT even be relevant because that was not my fault. Still, the rep refused to remove the fee from my account. At this point I tell the rep I will be paying off my entire Dell account next month minus, of course the ridiculous "late" fee. And that I will NEVER pay that late fee because it is not justified. I explain that I have A-1 credit and have never had such problems with a company in my entire life. I pay all of my bills on time and don’t deserve to be treated this way by Dell credit.

So now here I am disgusted and appalled with the entire Dell Corporation and ALL of it's departments including; Tech Support, Customer Service and Credit. I will never, ever buy anything from Dell again and will advise all of my friends and relatives to do the same. I will post this on every "complaint" site I can to share my experience with and warn other consumers about Dell’s dysfunctional employee communication and products.

Last October we purchased these two swell lap tops, the melted hard drive of one being that which is currently playing on youtube.

They have both been enormously problematic off and on since day one. They eat Word Perfect files that have already been saved. They go to sleep at random times. They eat I-tunes files. They eat graphics (Adobe) files. They eat Internet bookmarks. They run slow. Their Internet connections are poor. They run VERY hot.

Fast forward to present day: within days of each other, both systems completely failed. Service

tag number 52S said Error Code 7 and after a few hours of frantically trying to save files to a portable hard drive, one couldn't even turn it on. J87 said error code 5 and would barely, haltingly boot up. Calling service techs over in India, it took almost two hours to convince them through an amazingly incompetent trouble shooting process that the hard drives were basically dead.

But eventually, they are convinced and "sorry for the inconvenience." So they send us new ones, and we install them. Easy enough, except for the loss of that thousand dollars of software that cannot be reinstalled (video editing, song-writing), not to mention the huge hassle of reloading all the other software we can reinstall, the permanently lost files, etc.

And just because the hard drives now work, that doesn't mean these boxes are not otherwise defective, time bombs still waiting to explode. The computers still run unbelievably hot. As hot as putting your hand in an oven hot. That can't be right, can it? Maybe that's why the hard drives melted. Maybe the problem is caused because the computer battery can only contain 14.8 volts and the power adapter puts out 19 volts. Not such a smart idea really, to have such a disparate amount of power. What sort of trouble shooting does Dell provide when one of these things burns down the house? I suppose the techs have been trained to say then that they are very, very sorry for the inconvenience.

But back to my story. So, when we took out the old hard drives, as you can see on youtube, one was oozing skin-burning pink goo. The other was merely rippled and bubbled.

These products were, and probably still are, defective. I do not want to wait another six months until they are out of warranty and watch these new (excuse me, not new, refurbished!) hard drives melt, or my house burn down, or see whatever other atrocity these lap tops hold in store.

I want to return them and I want my money back. I am putting this out on the web as well as contacting Dell.

On February 29, 2008 I purchased a Dell Inspiron 530 Desktop. I immediately experienced problems with the unit. First of all, the price of the purchase was supposed to be $894.57, but my credit card was charged $922.22. When I called the Dell Customer Service Department, I was never able to get an explanation for the price increase. My second problem was the computer would not turn on and I had to call technical support. On March11, 2008 (Inside 21 days Terms and Conditions of Sale) I spoke with Kria, who was able to resolve the problem. Kria said not call the support line again if any problems arose, and that she will give me a follow-up call in a couple of days. However she never called. I spent approximately two hours trying to resolve the above issues, when really I should not have had to deal with any of this at all.

Unfortunately, the problems with this computer did not end there. Ever since I first started using the computer, it would frequently shut down in the middle of an operation (i.e. loading a webpage). I tried to resolve the issue with the Dell Technical Support department. I spoke with Amit and Nathan for about an hour on April 3, 2008; then I spoke with Guan on April 9, 2008; on April 16, 2008 I spent 90 minutes with technical support specialist Jacky and her supervisor Mavis. None of their recommendations helped, the computer still experienced problems and I decided it would be best for me return my purchase. On May 9, 2008 I spoke with Harry, Anita and their supervisor Nevetita, who assured me I would be able to get a refund and promised to send me a return label via email. I waited several days for the label to arrive, but it never did. When I called again on May 12th, I spoke with customer service representatives Norman and Michael (Michael claimed to be in charge of the department.) Both of them pretty much told me they had no knowledge of my previous call and that I would not get a refund. One of them mentioned that the time period for the refund had expired. However, when I first presented the issue to Dell the return period was still effective. After lengthy conversations with the two of them, they put me on hold for 20 minutes at which point I was disconnected. Nobody called me back.

I have spent an inordinate amount of time dealing with all of these various issues with Dell support staff. I find this to be extremely unprofessional. I purchased a defective product from Dell company and I took the time trying to resolve the issues with Dell technical support and customer service department. Since this product still does not function properly, I feel that I am entitled to a refund. I still doesnt receive anything.

Fatal error message which locks up my computer. I have been through 8 techs and a tech manager. now I’m not computer savvy but if these people from India are techs I’m a monkeys uncle. Look out mac here I come. Dell tech support and customer service ***.

I spent 5 weeks trying to resolve this fatal error issue with these goons and many hours on the phone each tech did exactly the same functions to no avail. So here I sit pissed and still have a computer that doesn’t work correctly and dell doesn’t give a hoot. So mac is back in my house